Dear Amazon Support Team,

We have processed 11 orders for ship by today and packed 11 orders for dispatch. These were ready for pickup when the assigned delivery associate, Mr. Nitin, arrived.

Although he appeared to scan all 11 packages during pickup, we have reviewed our surveillance footage and confirmed that only 10 orders were actually scanned. One high-value order—Order ID: 406-4355890-2839515—was not scanned. Shortly after his departure, this specific order was unexpectedly marked as cancelled.

We strongly suspect this may be a case of deliberate misconduct by the delivery associate. This raises serious concerns regarding the reliability of the pickup process and impacts our trust in the platform.

We kindly request that Amazon urgently investigate this matter. We can provide the CCTV footage upon request to support our claim. Additionally, we would appreciate guidance on how such incidents can be prevented in the future.

Looking forward to your prompt support and resolution.

Best regards,

Aspen Diagnostics