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I sell fragile glass items, and each order takes around an hour to pack carefully. When customers rejects the order at the time of delivery , it results in a significant loss of time and resources. I kindly request Amazon to consider implementing a cancellation charge to support sellers like us who are facing these challenges.

I had opted for Easyship from very beginning of account, even then my OTDR score has gone to 58% whereas ATS is responsible for this.

OTDR should not be counted for Easyship sellers which is written on account health page, OTDR only applies to seller-fulfilled orders.

Seller support team said that it is wrong, my OTDR should be 100% as i am a Easyship seller. Even then seller support team has failed to restore my OTDR score to 100% saying that this is a glitch and even if i raise a new case i will get the same response

While raising a case on seller support they say low OTDR isn't affecting your account health and buybox and is no reason to worry about , whereas in the link provided by seller support it is clearly mentioned that shipping experience will be counted while judging for buybox and other account metrics.

also even some of seller support member which are very cooperative and brilliant said that this OTDR needs to be sorted as amazon is a automated system. Conclusively every support team member puts a different theory on table.

I have gained almost 15-20% return rate due to this issue

I request for resolution for this issue and need my OTDR to restore to 100%

case id : 11119525292

Here is how It played us small sellers

Phase 1- They removed National visibility and visibility was kept regional, sometimes even worse than that, so you can no longer get good sales from National Orders and are confined to Regional/Local orders.

Phase 2- They changed the fee for regional fulfillment and made it same as national, so earlier on what we were sending in Regional at a discounted fee, and anyway National orders dropped to ZERO, now we had to pay the new NATIONAL FEE with our already available Regional Visibility only :D

Ex- Earlier we used to ship 10 National and 4 Regional orders @120/kg for National and 86/kg for Regional

Now we ship 0 National order and 10 Regional order @100/Kg :D :D

How cool is that!

I’m writing this message out of sheer disappointment and frustration with how Amazon is treating small sellers. We put our heart, time, and money into building our businesses, only to be left helpless when customers blatantly misuse the system.

It's truly disheartening to see how easily some customers can cheat us — they keep our product, send back something disgusting or completely unrelated, and yet Amazon turns a blind eye. Instead of protecting the seller, Amazon not only refunds the customer but essentially donates *both* our product *and* our money to them.

Let me ask — why would a seller, who has built their business from scratch, sabotage their own reputation by putting irrelevant or gross items in a return package? It defies logic, and yet Amazon always seems to side with the buyer without proper investigation.

I’m disgusted by this careless approach. We deserve better — a fair and transparent return process where sellers are not automatically treated as guilty. If this continues, small sellers like us will be pushed to the brink while dishonest customers take full advantage.

Amazon, please do better. Our trust is fading.

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100 time amazon support call. No action, this form that form filled 100 time no actions.