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Amazon's FC-BLR8 has stole 110 units from my shipment of 234 units. When I requested Amazon to investigate this theft, instead of conducting any investigation, Amazon simply reply me that FC-BLR8 has confirmed that no theft occurred. Based on this, Amazon is refusing to carry out any further investigation, including reviewing CCTV footage or cross-checking the shipment's weight to verify how many units were found in this shipment.

amazon says closing fees and another fees for below 300 rs. listing and and also shows in nventory but amazon charged higher as per old slab . its clearly fraud with seller . when i contact to amazon the excutive provide wrong answers llke actual fees i vary etc.

Hi fellow sellers and Amazon team,

I’m facing an issue that I believe many others might be experiencing as well.

A customer placed an order, which was picked up successfully by the pickup agent, but after pickup, the order status changed to "Cancelled" and now appears in the Cancelled tab in my dashboard.

The major issue is:

1. The product has already left my premises (physically picked up)

2. I never received it back

3. Amazon support is saying: “The order was cancelled before pickup, so no reimbursement is applicable.”

But that’s not accurate in this case, because the item was picked up.

If the pickup happened, and the cancellation happened after pickup, where did the product go?

It was neither returned to me nor reimbursed — effectively, I’ve lost both my inventory and money.

I have already created a support ticket, but the responses have been dismissive. I’m posting here to:

1. Ask if other sellers are facing the same issue.

2. Understand how we can better track these cases.

3. Request Amazon to look into this issue seriously and consider making reimbursement rules clearer in such situations.

Any advice or support is appreciated.

Thanks

Some of my products were removed from Amazon due to a “Restricted Products Policy Violation.” Upon contacting Account Health Support, I was advised to modify the bullet points and descriptions in order to relist the affected listings.

However, the process that followed has been extremely frustrating and inefficient:

I attempted to update the product details through the usual listing interface, but the changes did not reflect. Upon raising this concern, I was instructed to make the updates via a flat file.

I complied and updated the listings using the flat file, but the changes still did not take effect. I was then told that I had used the beta version of the flat file and was asked to use the previous version.

After updating through the older flat file version, I contacted support again, and they informed me that it could take up to 48 hours for the changes to reflect. However, after waiting 49 hours, I followed up again and was told that I should have submitted a full update instead of a partial one.

When I requested to escalate the matter to a supervisor, I was promised a callback within one hour — which never came. At one point, a representative even disconnected the call abruptly.

Overall, this has been a significant waste of time. There appears to be no accountability within Amazon’s seller support team. Sellers are left entirely dependent on an unreliable support system, with no proper escalation path or grievance redressal mechanism. Whether support staff perform their duties or not, there is no oversight.

In contrast, platforms like Flipkart may have their own delays, but at least they ensure issues are resolved and value feedback. Amazon, unfortunately, seems to be moving in the opposite direction — towards a state of disorder and indifference.

This experience comes from a seller who has been operating on Amazon for over a decade, serving multiple states. For new sellers, the situation could be even more discouraging. Moreover, discontinuing selling isn’t always an option due to the financial implications of warehouse-linked GST registrations.

Did any one notice yet in beauty they hiked closing fee to rs.25 for selling price below Rs.300. Before it was under exempted category so it was 12 rs.

Before they rewarded sellers so they sell below 300rs by eliminating referral fee now within 10 days of doing that they hiked fixed closing fee by removing beauty products from exempted category.

Anyone facing this issue or just me?

One customer called amazon customer care that he have not received the product and Amazon refunded him the total amount , he also leaves a feedback on our profile , now the customer have product , refund amount both and we as a seller are struggling for the feedback which he posted ,

Amazon policy is very wrong , if full order amount is refunded to customer , then leaving feedback does not make any sense. , Amazon must remove the feedback , where customers are refunded,

PEOPLE ORDERING PRODUCTS AND RETURNING THEM USING IT AND MENTIONING WRONG PRODUCT DELIVERED, DAMAGED PRODUCT RECEIVED AND ON TOP OF THAT AMAZON IS REFUNDING WITHOUT PROPER VERIFICATION.

THERE IS NO PROTECTION FOR SELLERS AS COMPARED TO BUYERS.

I got a single word feedback from a customer , he is only saying "bad" , what we understand from bad " customer need to specify about the bad , is service is bad , is product is bad , is delivery speed is bad , what is bad and i have requested Amazon to recheck ythis feedback and take action of removing , but hires a team of boys who cannot understand what the seller is ssaying , these boys only know copy paste work , nothing more than that.

I am very dissatisfied with the Amazon Brand Registry customer support I have received.

I have been following up on this issue for 48 hours, then another 48 hours, and again for yet another 48 hours, but the problem remains unresolved.

I initially raised this ticket on April 23, 2025.

You keep asking me to wait another 48 hours, but I have already waited a total of 144 hours, which has wasted my time, and the issue is still unresolved.

I have updated my listing, but the details page on Amazon has not reflected these changes yet.

Can you confirm if my issue will be resolved? Could you provide me with a definitive timeline for when the details page on Amazon will be updated? If not, should I raise another ticket while keeping this one open?

Whenever I file a complaint, I receive the same response: "We have contacted our internal team for information regarding your concern." This has been repeated multiple times.

I now feel the need to escalate my issue to a higher department within Amazon. Additionally, I plan to address this issue on social media platforms such as Twitter, X, and Facebook to express my frustration about raising multiple tickets and being asked to wait another 48 hours, only to find that my time has been wasted and the issue remains unresolved.