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M If a buyer purchases one of my products and then returns it, who will compensate the seller for the loss incurred due to this?Is the buyer unsure about what he is buying? Was my product defective or damaged and therefore a return is accepted?When a buyer returns a purchased product without any defect, then the cost of the order, shipping, packing and other charges should be deducted from the buyer and not from the seller.

Hi

We would like to informed not getting orders in Amazon platform this may month .

Hello,

We have multiple ASINs that are stuck in FC processing for months. Approx 1500 units in multiple warehouses. If you have faced similar issues. Please share your experiences.

An amount between 3,000 to 4,000 is being deducted from me on a daily basis. The issue being shown is something like 'splat_use_case_3976'. The amount is being deducted from COD (Cash on Delivery) transactions. I'm facing a big financial loss. Since such amounts were deducted, I’m thinking of closing my Amazon account. Someone please help me—why is this amount being deducted from me?

Subject: Urgent: Unexplained Charges – “splat_use_case_3976_label” & Recurring Excessive Weight/Dimension Deductions

To: [Amazon Seller Support ]

Dear Amazon Support Team,

I am writing to raise an urgent concern regarding unexplained and unauthorized charges appearing on my account under the label “splat_use_case_3976_label”.

Over the past 3 days, I have been charged a total of ₹50,000 INR under this label without any corresponding custom report or explanation being provided. These charges are unexpected and seem to be linked to recurring excessive weight/dimension deductions, which I believe are incorrect and not justified.

I request your immediate attention to the following:

1. Detailed breakdown and reason for the charges labeled “splat_use_case_3976_label”.

2. Clarification on why these deductions were made without any custom report or prior notification.

3. Review and reversal of any incorrect or unfair deductions applied.

4. Measures to prevent such deductions from occurring again without due process or communication.

Please treat this as an urgent escalation. I would appreciate a prompt response and resolution, as such deductions are significantly impacting our business operations.

Looking forward to your swift action.

I am writing to urgently escalate CASE ID: 11150553642 regarding my top-selling listing, which has been entirely reserved by Amazon without any clear explanation or resolution.

Currently, all 20 units of this listing are marked as "Reserved," making them unsellable, and this has severely impacted my sales performance. This is especially concerning as I’ve recently restocked 1,000 additional units based on the strong performance of this product.

While I understand if Amazon needs to inspect a few units for quality or customer complaints, reserving the entire inventory without allowing even partial sales is unreasonable. I respectfully request that Amazon:

Limit the reserved quantity to 1 unit for inspection, if necessary,

Release the remaining units back to active status immediately so we can resume sales,

Provide a clear update and reason for the reserve action.

So far, the only response I’ve received is:

“We are currently working on your concern with our team closely. Once updated of any information, we will revert to you right away.”

Unfortunately, this response is vague and does not address the urgency or financial impact this is causing to our business. We are a small seller and this listing is critical to our revenue.

I kindly urge you to take immediate action and help restore our listing to active status or at least provide a detailed explanation and timeline for resolution.

Looking forward to your prompt reply. @Seller_gAhPNiLrkfTcr

@Seller_BlIVJdYD3zD3G @Seller_Udi0JNbTrsmUV @Seller_5WsK3rrVFyBk9

One of the ASINs with 70 units are blocked due to FC processing for 20 days now. Seller support is keep on telling the same answer that internal team is looking into it. But no improvement at all.

We are facing loss because of this issue. Not sure how to resolve it

Case id: 11093334752

In my Amazon I am getting more wrong in RTO and return, is it coming in yours also in easy ship

I am writing to seek urgent assistance regarding persistent and significant deductions on my Amazon Seller account that are severely impacting my ability to sell profitably.

For the past three months, I have been facing unexplained and excessive "Other" charges.

Past 2 Months: I have been charged approximately INR 12,000 in what Amazon identifies as "Other" charges related to "weight and dimension."

My product genuinely weighs 100 grams, and with standard packaging, the total weight is consistently 105 grams. However, Amazon is apparently charging me as if my product weighs 500 grams – which is a massive discrepancy and far beyond any reasonable or permissible limit for my item.

To even attempt to resolve this, I incurred additional costs by purchasing a weight machine to accurately verify my product's weight, which itself has added to my financial burden and already exceeds the amounts being deducted for these errors.

I have already submitted the necessary documentation, including weight images and a dimension form, to Seller Support. Despite my efforts, I have not yet received a satisfactory response or resolution. It is incredibly difficult to understand how a 105-gram product can be misidentified as 500 grams, and how this can go uncorrected after providing evidence.

This situation feels incredibly unfair, and it seems as though the seller's perspective and accurate data are not being considered. I am genuinely struggling to comprehend how to continue selling on Amazon under these circumstances of arbitrary and significant deductions.

Adding to this immense frustration, I have filed a "clawback form" to dispute these incorrect charges FOUR (4) separate times. Each time, my form has been rejected, despite my meticulous efforts. A day before yesterday, I submitted the form again, including 7 detailed images per ASIN as required, proving the correct weight and dimensions. Yet, there has been no resolution, and the forms continue to be rejected without clear explanation or action.

Now, on top of these unresolved weight and dimension issues that have been bleeding my account for months, I've also been hit with a new, unexplained "Other" deduction labeled "splat_use_case_3976_label" for approximately INR 4,000 today (May 29, 2025).

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Today (May 29, 2025): I have been hit with another unexplained "Other" charge of INR 4,000 under the label "splat_use_case_3976_label." This is a completely unfamiliar label, and I have no idea what it pertains to.

These combined deductions are making it extremely difficult to operate. How can sellers manage their business effectively when such large, unexplained amounts are being consistently debited?

Could anyone in the community shed light on what "splat_use_case_3976_label" signifies? Also, what is the best way to dispute these recurring and seemingly incorrect weight and dimension charges?

I desperately need this case resolved as soon as possible. Any guidance or assistance from experienced sellers or Amazon representatives would be greatly appreciated.

Thank you,