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Hi @Seller_5WsK3rrVFyBk9

We are facing the inactive status issue from the last 4 months, I daily contact to amazon support team but things not working out. There was an old account by the same GST and now we can't open that account its showing a pop-up on the screen "Not authorized". I also shared the screenshot to the team. I neither delete nor activate the account, but still every time they mail, they always mention that there is an duplicate Tax detail. The GST on the new account is verified. I just want to delete the old account and start my business on the new account. I am sharing the ticket id for the reference please check and resolve this asap.

TICKET ID 11308106102

Thank You,

Sakshi Wadhwa

Subject: OTDR Metric Loophole: Business Impact Due to Systemic Flaws

Dear Amazon Team,

Despite being backed by one of the world's most advanced and sophisticated technical teams, Amazon's current seller performance system — particularly the OTDR (On-Time Delivery Rate) and LDR (Late Dispatch Rate) mechanisms — contains serious loopholes that are directly impacting genuine sellers and their businesses.

It is extremely concerning that even when sellers follow every step correctly — from timely order processing to dispatching through Amazon’s own Easy Ship service — the system still penalizes them unfairly. The fact that this has been raised multiple times without a meaningful resolution indicates either a lack of accountability, or a refusal to acknowledge that the problem lies within Amazon’s internal systems — not with the sellers.

Let me be very clear:

> A large number of sellers are completely unaware that their business metrics are being silently affected due to a flaw that is not even in their control.

If I am forced to take this issue public — across LinkedIn and other professional forums — then Amazon may be faced with hundreds of similar escalations from other sellers once they realize they too are silently affected by the same loophole. The platform will then spend more time clarifying and defending a flawed system than actually fixing it.

This is not just about one case — this is about credibility, fairness, and trust.

Regards,

Tanveer's Perfume

I am really frustrated with the way Seller Support is handling my case. I submitted a detailed Plan of Action (POA) several days ago, fulfilling every requirement they asked for. Yet, I have received absolutely no update, no resolution,

It has been almost 10 days now, I am being charged storage fees

There was not even a single complaint on voice of customer

Case id 11334285502

We want to opt out from easy ship. please do the needful.

and i will do self ship

mera har order timely pack ho jaata hai per delivery partner aata nahi time p

We are unable to Reactivate the below listing from inactive status.

Product Name: Astro Star Table Lamp | Unique Resin Fibre Design | Nebula Colourful Astronaut Lamp | Remote Controlled | Bluetooth Speaker | Bedroom | Living Room | Children's Gifts | Return Favours |

ASIN:

B0FGV8Q7Q8

Have update all the information, however still I am facing the same issue.

This was my first order, and no one from Easy ship came to pickup the order. This is highly unprofessional from Amazon's side and did not expect such disappointment from a renowned and well-established company like Amazon.

I have been trying to raise case and asking the customer care to intervene, they only ask me to fill a seller form to reschedule the pickup or cancel pickup. I do not see this as a solution.

Someone must intervene as soon as possible, else we will keep losing orders and that impacts the performance eventually.

Safety claim denied due to exceed limit. What should we do. How we seller survive on amazon protle. Buyers frequently cheated on us and amazon denied our claim. I request team to review the claim properly and approve. After apply the claim just after 2mins claim denied. Are you checked or your AI team just denied without check. Kindly check the order id I mentioned.

Order ID: 403-8509820-6614757

Order ID: 406-8641089-6233156

Claim details: 12613-43038-1395964

Claim details: 49901-36601-3637018

@Seller_gAhPNiLrkfTcr