We would like to know the reason why have the policies changed for seller flex?
We would like to know that why won’t you reimburse us for the incorrect product been sent by the customer?
Our products are FBA products but you are not taking responsibilities of wrong product being sent by the customer.
If this policy remains the same then we would face a loss for every wrong product received in return?
How can we deal with that?
If you are not reimbursing us for the wrong product been sent by the customer, then don’t even refund the customer for the same.
Or increase the number of pick up boys so that they check the product while picking it up and so we do not have to face any loss and complaint every time for the fraud done by the customer.