Seller Flex Reimbursement Policies


#1

Hello Team,
We would like to know the reason why have the policies changed for seller flex?

We would like to know that why won’t you reimburse us for the incorrect product been sent by the customer?
Our products are FBA products but you are not taking responsibilities of wrong product being sent by the customer.

If this policy remains the same then we would face a loss for every wrong product received in return?
How can we deal with that?

If you are not reimbursing us for the wrong product been sent by the customer, then don’t even refund the customer for the same.

Or increase the number of pick up boys so that they check the product while picking it up and so we do not have to face any loss and complaint every time for the fraud done by the customer.


#3

Yes true…we are facing big loss because of this. what to do ?


#4

We are also facing same issue
Not having any solution for this


#5

This was the reason i didn’t made hurry to go seller Flex because our margin after all expenses like commission, tax, packing and office chargers, left to only 2% a year and if for every 100 orders if i recived 5 order in return in this kind of fraught, fake ,damage, used, non salable. product in return then we are done Govinda Govinda our average order value is around 2500 its huge

amazon please review this policies

regards


#6

If you are not being able to provide us the reimbursement for the customer return item, then i would say that you should also stop picking up the product from customer house and only the faulty product which is not working should be checked by you and then pick up the item and return it back to us. otherwise i think all the sellers has to close the seller flex program in amazon. Over all you can see that lot of sellers already moved from amazon and due to this also, lot of seller will go away. Amazon is not now not looking after the seller at all.


#7

Yes very true. Its not only for wrong product but FBA give refund to Customer for the return and forget to collect the product. After that they give reimbursement for missing product which is much much lesser.

Also they deduct all their charges like packing , weight handling from the reimbursement amount.

So everywhere Seller have to bear the cost for the mistake Amazon does.


#8

If you are not being able to provide us the reimbursement for the customer return item, then i would say that you should also stop picking up the product from customer house and only the faulty product which is not working should be checked by you and then pick up the item and return it back to us. otherwise i think all the sellers has to close the seller flex program in amazon. Over all you can see that lot of sellers already moved from amazon and due to this also, lot of seller will go away. Amazon is not now not looking after the seller at all.


#9

Amazon is providing FLAT Damage Allowance from 1st August 2018 for SellerFlex.
Amazon has decided a fixed percentage of Reimbusement for each category.
Shockingly no matter what the situation Amazon will not reimburse for any amount of loss seller incurs if he is selling through SellerFlex in case of even SWITCHEROO products. So for eg. if seller is selling Laptops worth 50 Lakh in a month Amazon will provide 40000/- @ 0.8% as damage allowance irrespective of actual losses made by seller.
Hence, if there is a laptop worth 1.5 lakhs and customer returns an empty box seller will get only 40,000/- and remaining amount has to be borne by seller. Further, seller is bound to get other opened/used/broken returns. For all these losses seller has will get standard 40k. Insane policy by Amazon. God forbid if there are 2 laptops worth 1.5 lakhs are missing then seller will make whopping loss of 2.6 lakhs and extra loss of opened/used/broken laptops. Sellers will be bankrupt with this policy.
Interestingly this policy is not applicable for FBA orders. So, Amazon is basically trying to tell us that ‘STOP using SellerFlex’ and put all your material in Amazon Warehouses or go bankrupt.
Can this get worse??? Amazon, what were you thinking!!! Please correct this huge mistake.


#10

@Amazon.in
Please reply for this.
You also charge commission on GST.

  • refund commission also is been deducted.
  • accept the returns also after 1 year.

Everything is done without notification to the sellers.

Now you have also reduced keywords size to 200 bytes.
Due to your policy change w.e.f. AUG 2018, we are facing heavy losses.
Please change your policies.
We didn’t registered on amazon to face a loss.
This policies are forcefully accepted by us.


#11

Completely Agree with the Above seller. As we understand that Amazon is Customer centric, But being a huge company like amazon, you even have to make sure that the sellers do not face a loss by unethical customers.


closed #14

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