|Home||Lost||Damaged||Switcheroo/Materially Different Return||Fee Reimbursement|
Please refer to COVID-19 reimbursements policy help page for temporary changes to the policy owing to COVID-19.
Use the self-service FBA Reimbursement tool to understand if your order is eligible for a reimbursement.
We maintain high standards when it comes to taking care of your inventory. However, occasionally accidents do happen. If your inventory is damaged when it is under Amazon's control (damaged by an Amazon partnered carrier, in the fulfilment center, during provision of storage services by Amazon, during delivery to your customer or damaged by customer), we will:
Pay you the Reimbursement as a percentage of evaluated fair market value of your damaged inventory, less any applicable FBA and Selling on Amazon fees (subject to applicable grading standards utilized by Amazon).
Effective reimbursement value = (Effective Reimbursement rate1) x [(Fair Market Value of unit) - (Amazon SOA and FBA Fees)]
1Please check Reimbursement_Rates_And_Grade_Based_Reimbursements.
Below are all the damaged use cases and their corresponding details that we encounter in FBA-FC Fulfillment Channel:
|Used Case||Reason||Process||Clock Start Date||Claim/Reimbursement window from clock start date|
|Damaged||Customer/Carrier Damaged||Automated||Shipment Return in FC||45|
|Warehouse Damaged||Automated||Inventory Adjustment||60|
|Removal Shipment Damaged||Claim Based||Shipment Delivery||7|
All Units returned on or after May 01, 2018 as Customer/Carrier Damaged will be eligible for reimbursement across all categories. These reimbursements are automatically processed within 45 days of the shipment return in FC and do not warrant a seller contact requesting for the same. For the Reimbursement Rates and Grade Based Reimbursement, please check this link : FBA Reimbursement Rate of Damaged Products and Grade Based Reimbursements. In order to check the reimbursed value, please refer to “Order Level Reimbursement Report1
1Order Level Reimbursement Report: Please check Damage Reimbursement Reconciliation section for more details.
Inventory damaged in Amazon warehouses gets classified as "warehouse damaged". These items will be automatically reimbursed within 60 days of inventory adjustment and do not warrant a seller contact requesting for the same at a defined % of Fair Market Value less any applicable FBA and Selling on Amazon fees. For the reimbursement rates please check Reimbursement_Rates_And_Grade_Based_Reimbursements . In order to check the reimbursed value, please refer to “Reimbursement Report2”.
2Reimbursement Report : Please check Damage Reimbursement Reconciliation section for more details
This process is used to address seller's concern if there is carrier responsible damage to units that have been or are in the process of being returned to the seller on a Removal Order. Seller can raise a case by clicking on this link within 7 days from shipment delivery date
Below is the information required for raising a request for this issue:
In addition, we may request and require a seller to provide CCTV recordings/Video Evidence to substantiate their claims.
The CCTV recordings/Video Evidence for a claim should cover the following steps for the claimed unit:
All the steps should clearly show the product and package/shipping labels to identify the order and shipment details. In case the seller fails to provide the CCTV recordings/video evidence, the seller claims may be declined.
For more information on how to accept removal packages and report damage claims for the packages accepted, refer to the Removal Packages Acceptance Guidelines Governing Reimbursement Claims help page.
Failure to comply with Amazon policies as outlined above may result in the denial of your reimbursement claims, in Amazon's sole discretion. Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include, but are not limited to, submitting insufficiently researched or prematurely submitted requests, or submitting high volumes of requests in a short period of time. All disputes to the case resolution provided must be submitted within 7 days from case closure date with valid reasons and supporting documentation.
For both the claim based and automated reimbursements, please use the following tools and reports to help identify and resolve the discrepancy:
1234Please click here to go to the Amazon Fulfilled Reports . You will get all the reports in this page
For more details refer to the FBA Service Terms
Also Check :