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This article applies to selling in: India

Pending Orders

On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Go to the Manage Orders page to view your orders. From your seller account, click Orders, and then click Manage Orders.

For more information, see Manage your orders.

Notes:
  • You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped. Once you ship an order, you must confirm shipment to maintain an accurate Late Shipment Rate performance metric. Easy Ship Standard orders get auto-cancelled after Estimated Ship Date (ESD) + 1 day if they are not scheduled for pick-up or pick-up is scheduled but the item is not handed over to a pick-up associate. Guaranteed Delivery orders will get auto cancelled if not scheduled for pickup or pickup scheduled but the item is not handed over to a pickup associate by ESD.
  • Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

  • Amazon has been unable to obtain authorisation for the buyer's credit card.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, the order will still show Pending status if it is for multiple items but one item is out of stock, even if Amazon chooses to split the order and send the in-stock items.

What should I do with a Pending status order?

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

To initiate communication, see Contact a buyer.

How to identify a Pending status order

When an order is in Pending status, the order is "greyed out" (non-actionable) on the Manage Orders page. You can't cancel or confirm an order while it is in Pending status. Pending orders also won't appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order.

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