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This article applies to selling in: India

How to Process Self Ship Order

This help page provides information on processing the Self Ship orders received by you on Amazon.in.

Confirm Shipment

This option must be used if you are using an Amazon integrated carrier (the list of such carrier are available at Valid Tracking Rate FAQ Help page) for deliveries. While using this option to process orders, you must have following details:

  • Ship date
  • Integrated carrier name
  • Valid tracking ID (which can be used to search delivery status on the carrier’s official website)
Note: The integrated carrier shares the tracking ID information with Amazon.in which is then provided to customers to enable package tracking.

Accordingly, we recommend for you to use Amazon integrated carrier to ship your orders as it has below advantages:

  • Customers can conveniently track their package status.
  • Reduced customer query and contacts.
  • Potential improved seller feedback ratings.
  • Improved valid tracking rate (VTR).

In case, you wish to ship the orders using a non-integrated carrier (that is carrier not available in the list provided above), share the carrier name and other details with us in this form.

Confirm an individual shipment for one order

Locate the order in Manage Orders and click Confirm shipment in the Action column for the order.

  1. On the Confirm shipment page:
    1. Select the Ship date.
    2. Select the Carrier (provide correct carrier name).
    3. Enter the Tracking ID (provide valid tracking ID supplied by the carrier).
  2. Click Self Ship - Confirm shipment.


Note:
  • You will not be allowed to ship-confirm with invalid tracking ID and an error message will be displayed stating ‘Please enter valid tracking ID’.
  • Any seller-fulfilled order that is not confirmed as shipped within 24 hours of the Estimated Ship Date for standard orders will automatically be cancelled by Amazon as per Amazon policy. Further, the seller will be charged 100% of referral fee (if cancelled on or before ESD) / 150% of referral fee (if cancelled after ESD) of the value of items in an order as cancellation charge.
  • For items that are hand-delivered with your own personnel instead of a third-party carrier, select carrier as ‘Self-Delivery’ from the carrier drop-down box and enter Delivery Associate’s mobile number (10 digits) in the ‘Tracking ID’ text box.
  • After you ship a self-ship order, you must confirm shipment of the order.

Send multiple shipments for one order


  1. After you confirm shipment for one package of an order, at the bottom of the Confirm Shipments page:
    1. Click Add a Package:


  2. Enter the following in Self Ship – Confirm shipment section:
    1. From Quantity drop-down select the correct number of items in that package. The remaining items are automatically moved to the other package.
    2. Enter the Ship date.
    3. Select the Carrier (provide correct carrier name).
    4. Enter the Tracking ID (provide valid tracking Id supplied by the carrier).


  3. Click Self Ship - Confirm shipment.

Note:

If you make a mistake while entering information, such as the tracking ID, you can edit the shipment.


  1. Step 1: In the Manage Orders page, click Edit shipment next to the order.


  2. Step 2: Update the correct shipping details and click on Re-confirm Shipment.


Important: You will not be allowed to ship-confirm with Invalid tracking ID and an error message will be displayed stating ‘Please enter valid tracking ID’.

Self-Delivery

You may choose to deliver your merchant-fulfilled orders directly with your own delivery associate instead of a third-party carrier (also known as Self-Delivery). If you fulfil your orders through Self-Delivery, you should do the following:


  1. Provide the following in the Self Ship – confirm shipment page:
    1. Select Carrier as ‘Self- Delivery’ from the carrier drop-down.
    2. Enter Delivery Associate’s mobile number (10 digits) in the ‘Tracking ID’ text box.
    3. Click Self-Ship – Confirm Shipment.


If you prefer, you can confirm shipment for multiple orders at the same time. Follow as guided below:

Confirm multiple Self Ship orders

You can confirm multiple Self Ship orders through the following two ways:

  • Bulk order processing through the Manager orders page.
  • Bulk confirmation using the Shipping Confirmation Template.

Confirm multiple orders through ‘Manage orders’ page

Step 1: Locate the orders in the Manage Orders page.

  1. Select all the orders you want to Confirm Shipment in the first column.
  2. Click on Confirm Shipment in the top row as shown in the image.


Step 2: On the Confirm dispatch for multiple orders page, select the:


  1. Ship Date
  2. Carrier (provide correct carrier name)
  3. Enter the Tracking IDs (provide valid tracking Ids supplied by the carrier)
  4. Click on Confirm shipment.


Note:
  • You will not be allowed to ship-confirm with invalid tracking ID and an error message will be displayed stating ‘Please enter valid tracking ID’.
  • Any seller-fulfilled order that is not confirmed as shipped within 24 hours of the Estimated Ship Date for standard orders will automatically be cancelled by Amazon as per Amazon policy. Further, the seller will be charged 100% of referral fee (if cancelled on or before ESD) / 150% of referral fee (if cancelled after ESD) of the value of items in an order as cancellation charge.
  • For items that are hand-delivered with your own personnel instead of a third-party carrier, please select Carrier as ‘Self-Delivery’ from the carrier drop-down box and enter delivery associate’s mobile number (10 digits) in the ‘Tracking ID’ text box.

Confirm multiple orders through ‘Shipping Confirmation Template’

The Shipping Confirmation Template allows you to upload shipment related information for multiple orders in a single file.

Follow the steps below to download, edit, and upload shipping confirmations via bulk upload:


  1. Click on Upload Order Related Files under Orders section.


  2. Download and save a copy of the Shipping Confirmation template as shown below.


  3. Review the instructions on the Data Definitions tab, especially "Accepted Values" column and any "Important Notes" below the table. See also the Shipping Confirmation Glossary below.
  4. On the ShippingConfirmation tab, enter your shipping information. Some common tips to remember are:
    • The Shipping Confirmation template contains validation macros to help you fill out the template correctly. The macros can be turned off, but we encourage you to keep them on if you are first learning to use the template.
    • Set all of the columns to Text format (including ship-date) to prevent Excel from removing any leading zeroes.
    • Enter details of all the orders you want to confirm shipment as below:
      1. Order-id
      2. Ship-date in the following format: yyyy-mm-dd.
      3. Carrier-code (provide correct carrier name)
      4. Tracking-number (provide valid tracking IDs supplied by the carrier)


  5. When you are finished, click Save As and select Text (Tab-delimited) (*.txt) from the file type list. If you see a warning that the selected file format does not support workbooks containing multiple worksheets, click Yes.
  6. In Seller Central, from the Orders section, select Upload Order Related Files. On the Shipping Confirmation tab, under Upload Your Shipping Confirmation File section:
    1. Click Browse. Locate and select your saved file.
    2. Click Open.
    3. Click Upload Now to upload your file to Amazon.


Note:
  1. You can check the status of your uploaded file at the bottom of the upload page under Review File Status and History. Number of orders which are not ship-confirmed and have errors can be seen under ‘Status/Results’ as ‘Number of records with errors’.


  2. Click on View Processing Report to see the details of any errors that might have occurred during upload. For example, order uploaded with Invalid tracking ID will not be ship-confirmed and will display an error message in the processing report stating ‘The tracking ID <XXX> for <carrier name> does not match the expected format for the carrier. Please verify that you have entered the tracking ID and carrier name correctly’.

If you make a mistake while entering information, such as the tracking ID, you can edit the shipment.

When updating previously existing shipping information, select from the following options based on the result you want:

  • Overwrite previously existing data: New data will overwrite or replace the existing data. Example: New data in the tracking-number field will overwrite the existing tracking number data.
  • Do not overwrite previously existing data: An empty (blank) field will not overwrite or nullify the existing data. Example: Leave tracking-number blank so the previously uploaded data will not be overwritten or nullified.
  • Delete previously existing data: (without quotation marks) and the data in that field will be deleted. Example: Type "NULL" in the tracking-number field to erase previous data.
Note: If an order includes more than one product or more than one unit of a product, and you are splitting the order into more than one shipment, then you need to include the following fields for each of the shipping confirmation records:
  • Order-id
  • Order-item-id
  • Quantity
  • ship-date
  • Carrier-code
  • Tracking-number

Shipping confirmation glossary

Not all fields are required. However, it is in your best interest to provide as much information as possible.

Field Name Definition Required Accepted Values Example
order-id Unique identifying number for an order. This number is provided in your Orders report and the Manage Orders tool. Yes Alphanumeric text, 3-7-7 format 058-3563777-5518068
order-item-id

Unique identifying number for an item in an order. This number is provided in your Orders Report and on the Order Details page in Manage Orders.

Note: This is not the same as the product ASIN. The order-item-id differs from order to order.
No Alphanumeric text, 14 characters 05835637773450
quantity

Item quantity that has been included in this order, if more than one unit of an item was ordered.

Note: If you split an order, then you must include a quantity in the shipping confirmation for each shipment, so that the customers know how many items to expect in each package when it arrives.

No A positive integer 1
ship-date Date on which you shipped the order. Yes Format: yyyy-mm-dd 2018-11-19
carrier-code

Amazon's code for the shipping integrated carrier that delivered the order, chosen from a drop-down menu.

Note: If you are using a non-integrated carrier, select Other and then enter the carrier name in the carrier-namefield.
Yes See the Data Definitions tab of your Shipping Confirmation Template for a list of integrated carrier codes. If your carrier is not listed, then please select Other.

DTDC

FedEx

India Post

Delhivery

Blue Dart

Professional

GATI

Aramex

carrier-name Shipping carrier that will deliver the order. Use only if carrier-code is Other. Yes Alphanumeric text, 1 to 50 characters Any carrier not listed as an integrated under carrier code
tracking-number

Shipping carrier's tracking ID for the order.

Note: Provide valid tracking ID supplied by the carrier. You will not be allowed to ship-confirm with Invalid tracking ID. Check ‘Processing report’ for any errors.
Yes Alphanumeric text, 1 to 50 characters 22344455
ship-method Shipping method used to deliver the order. Best practice is to include the carrier name to ensure clarity. No Alpha-numeric text 1 to 50 characters Standard-DHL, Standard-UPS
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