This article applies to selling in: India

Arranging for an LTL or Truck Load Delivery to Amazon

Pallets and Pallet Label Requirements

IMPORTANT: Failure to comply with FBA product preparation requirements, safety requirements and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for non-compliance at the fulfilment centre. Please share these requirements with your carrier or supplier to ensure that they are fully understood and adhered to.

All non-small parcel shipments must be palletised. Pallets need to have these measurements: 1200mm x 1000mm. Other pallet sizes will be rejected. 

Floor-loaded shipments are unacceptable unless authorised in advance by Amazon. Unauthorised floor-loaded shipments may be subject to refusal at the dock, return to the Merchant at the Merchant's expense, and/or applicable non-compliance fees.

  • Each pallet must be labelled with the Vendor Name, To and From address, PO numbers, Number of cartons, Pallet #____ of _____pallets in the upper right corner of one of the sides of the unitised load so that it is easily visually located.
  •  All pallets must contain like items when quantities allow. All pallets of mixed but visually similar product must be labelled 'mixed merchandise' or 'mixed SKUs' (for example, regular and wide-screen editions of a VHS or DVD that are packaged in similar-looking cartons).
  •  All pallets must be stretch-wrapped in plastic with a 'do not break stretchwrap' or 'do not break down' notification to the carrier.
  •  Pallets must be standard four-way access pallets of 1200mm x 1000mm.
  •  Pallet exchange is not available.
  •  Broken or damaged pallets are not acceptable and may be rejected at the Merchant's expense.
  •  Pallets must not exceed 1.5m in height when single-stacked, (including the height of the pallet).
  •  Cartons on pallets should not exceed 15kg. If an individual sellable unit weighs more than 15kg, it should be clearly marked as "Heavy Weight" and this marking should be viewable from both the top and sides of the container.
  •  Total weight of a pallet must not exceed 1000kg.
  •  Merchandise must not overhang the pallet edge by more than 25mm.
  •  All carton deliveries that are half a pallet or more must be palletised and require a booking slot. There must be a minimum of 30cm clearance between the top of the pallets and the roof of the vehicle, and a minimum of 30cm clearance between the back of the last pallet and the rear of the vehicle.

Bill of Lading

When there are two or more orders shipping from the same pick-up location to the same Amazon fulfilment centre and the required delivery date is the same, consolidate orders into one shipment with one Bill of Lading.

  • Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment. Amazon Reference IDs are found on the 'View an Existing Shipment' page.
  • Bill of Lading must include carton and pallet quantities per shipment.
  • Whenever possible, the Merchant should include the Bill of Lading number on the carton or pallet label. This allows for quick freight verification upon delivery at an Amazon fulfilment centre.
  • It is important to mention the complete weight of the boxes included in the shipment.
  • If shipping other customers' orders to an Amazon fulfilment centre, a separate Bill of Lading must be created. Do not combine Amazon and other customers' orders in the same shipment.
  • Original Bill of Lading information must be made available to the carrier in order for the carrier to arrange advanced delivery appointment.

Vehicle Requirements

  • Palletised deliveries must be made on a vehicle that is able to reverse up to our loading bay door and allow PPT access to the rear of the vehicle.
  • Parcels must be delivered using a courier service. Private vehicles will not be admitted to the fulfilment centres for deliveries.
  • It is the driver's responsibility to ensure that the vehicle is clear of any obstructions that might cause a health or safety issue or damage to any Amazon equipment being used to unload the vehicle. Failure to do so may render the carrier liable to any repairs to any Amazon equipment that is damaged by these obstructions. 

Common Reasons for Delivery Rejections

  • Incorrect type of vehicle (does not allow access to PPT from the dock)
  • No booking scheduled
  • Single appointment for multiple vehicles
  • Early or late delivery
  • Cannot access the stock due to non-Amazon stock blocking access
  • Unsafe vehicle or unsafe pallet
  • Freight that has been tampered with
  • Damaged freight
  • No delivery paperwork
  • Inaccessible pallets (no access from the dock)
  • Vehicles that do not allow Amazon to offload stock from the rear of the vehicle
  • Exceeding the quantity booked in the appointment
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