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This article applies to selling in: India

Valid Tracking Rate

Amazon's customers count on being able to find out where their orders are and when they can expect to receive them. The Valid Tracking Rate is a performance metric that reflects those expectations.

Failure to meet Amazon's 95% target for this metric could result in negative feedback, increase in claims and will impact your selling account status.

See your Valid Tracking Rate

To find your Valid Tracking Rate, on the Performance menu, click Account Health, and then look for the Shipping Performance section.

How to add tracking numbers

To add a tracking number for an order, select the Orders menu and then click Upload Order Related Files.

How we calculate your Valid Tracking Rate

To calculate this metric, we take the number of packages you ship with a valid tracking number and divide it by the total number of packages you've shipped and confirmed.

For example, if you confirmed shipment for 200 packages, and 190 of those packages had a valid tracking number, your Valid Tracking Rate would be 95% (190 ÷ 200 = .95 or 95%).

Note: Tracking numbers are considered valid only if they have at least one carrier scan recorded.

We calculate Valid Tracking Rate in 7-day and 30-day increments. The report uses promised delivery date to determine which orders are included in the metric. Your Valid Tracking Rate has a two-week lag, giving the data enough time to be statistically relevant.

Request a Valid Tracking Rate report

To view a report of all packages you've shipped and confirmed, and the packages that include a valid tracking number by category, follow these steps:

  1. From the Performance menu, select Account Health.
  2. Select the Performance Metrics tab, and scroll down to Valid Tracking Rate.
  3. Click Request Report.
  4. Select the date range you would like to view.
  5. Uncheck Shipped late and Delivered late options to view orders with invalid or no tracking information.

Please allow 72 hours for the report and metric to reflect any updates.

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