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This article applies to selling in: India

Send to Amazon: Appointment and print labels

Once you have confirmed your shipment in step 2 of the Send to Amazon workflow, you can book appointments and print labels for each box.

Shipping Summary

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If you have chosen FBA Pick-up service by ATS:


  1. Please enter the 'Invoice reference number (IRN)' if applicable.
  2. Enter the 'cargo pick-up contact' by clicking Change. Then input the name, e-mail and phone.
  3. Enter the 'cargo pick-up date' and 'time' by clicking Book cargo pick-up slot and confirm the pick-up slot by clicking Accept charges and confirm.
  4. Print the box labels, delivery challan, e-way bill (if applicable) and the cargo label (carrier label).

If you have chosen 3P Empanelled carrier:

As you have chosen 3P Empanelled carrier, your transport and appointment confirmation will be taken up by your chosen carrier. In this step, you would need to 'print the box labels' only.

If you have chosen Own carrier:


  1. Please enter the IRN, if applicable.
  2. Click Book fulfilment centre appointment button to block a slot for a delivery of the shipment. Select a date and then select a suitable time slot to book your appointment slot to deliver your inventory to the Amazon fulfilment centre.
  3. Print the box labels and fulfilment centre appointment confirmation.

Once you have completed the above steps and then handed over the shipments to the carrier, provide Tracking IDs for your boxes either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment Summary page.

Note:
  • If you want to cancel or delete any shipment from your shipping plan, then you will need to click Remove or delete shipments and remove the shipment and then click on Continue.
  • Once your shipments have been handed over, you can track each shipment by going to the Shipping Queue.

Frequently Asked Questions

What if I need to remove or delete a shipment? How can I remove or delete my shipment?

You can remove or delete your shipment by clicking Remove or delete shipments at the bottom of the page.

For small parcel shipments, after you have confirmed shipping selections and accepted charges, you would need to void the shipping charges twelve hours before the scheduled pick-up appointment. If you have not voided charges within this time, then you will not be able to cancel the charges or receive a refund.

How do I let Amazon know that my shipment is on its way?

The Mark as shipped button has been removed because we now use tracking information to accurately update your shipment status.

After you have provided valid tracking details for your shipment, the status of your shipment will automatically be updated to Shipped. You can provide tracking details either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment Summary page.

The status of your shipment will be shown as Shipped on the Shipping Queue and the Shipment Summary page.

How can I access workflow details from previously created shipments?

You can get information about all confirmed shipments from your 'Shipping Queue' and search for them using the Shipment ID. Clicking a shipment from the 'Shipping Queue' will take you to the 'Shipment Summary' page. There you can track your shipment, see shipment contents, and reconcile inventory.

Why do I need to generate a delivery challan or e-way bill?

The following compliances will apply to you in accordance with the Goods and Services Tax (GST) laws:

  • Provide a copy of the delivery challan inside each box.
  • If your goods have a declared value of more than INR 50,000, then an e-way bill needs to be filed by either yourself or your transporter in the prescribed form, i.e., FORM GST EWB-01.

Only with FBA pick-up services, you can enter the required information and instruct Amazon to generate the delivery challan or e-way bill on your behalf. However, you will be responsible for printing and including such delivery challan or e-way bill on each box before they are picked up. For more information, please go to Regulatory/Compliance requirement for FBA pick-up.

Note: The above information is provided only on a best effort basis. Please contact your consultant to know about the applicable laws and compliance requirements.

There are no slots available when I am trying to choose cargo pick-up date? What do I do?

If there are no available slots to choose from the calendar, then you can choose to split your shipments to other Fulfilment Centres (FCs) or request for an unconfirmed appointment by filling in the information for the fields shown.

Can I reschedule or cancel a previously chosen cargo pick-up date?

You can cancel the appointment 12 hours before the scheduled pick-up appointment by clicking ‘void charges’ button. After cancelling the pick-up, you can book a new pick-up slot by choosing another available cargo ready date and pick-up time slot. For more information, please go to Reschedule/Cancel FBA pick-up.

There are no slots available when I am trying to choose fulfilment centre appointment date? What do I do?

If there are no available slots to choose from the calendar, then you can choose to split your shipments to other fulfilment centres or request for an unconfirmed appointment by filling in the information for the fields shown.

Can I reschedule or cancel a previously chosen fulfilment centre appointment date?

Yes, to reschedule a previously chosen fulfilment centre appointment, click Reschedule appointment. Then select the new date, time slot, and select a reason for rescheduling.

You can cancel an appointment by clicking Cancel appointment and entering the reason for cancellation. You will be able to schedule a new appointment after cancellation.

Important links

Here are a few important links to our help pages which will guide you to ensure a smooth inbounding experience:

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