Seller controllable returns refer to orders that were returned by the customer or were refunded by Amazon owing to product related issues such as:
How is SCRR calculated?
SCRR is calculated in percentage, in the manner identified below:
SCRR = Number of Orders Returned (or refunded by Amazon for non-returnable items) owing to product related issues / Total Number of Shipped Orders, irrespective of delivery channel.
|Number of Orders returned due to seller controllable reasons||10|
|Total Numbers of Shipped orders||100|
|Seller Controllable Return Rate||10%|
Click here to view the metric on STEP dashboard.
To know more about the metric, watch the following video in English and Hindi:
To view SCRR for your listings and look at customer feedback, you can go to the Voice of The Customer (VOC) dashboard on Seller Central. To access VOC dashboard, click on ‘Voice of the Customer’ under ‘Performance Tab’ in Seller Central.
For returnable products, you can download the return reports through the following links: