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This article applies to selling in: India

Seller Pickup Removal service

This section gives an overview of the new Pickup Removal service for FBA sellers in India.

Note: The Pickup Removal service is available only for sellers selling major appliances (TV, AC, fridges, and so on) and for those sellers whose PIN code is not serviceable by our carriers. All other sellers are to create removal orders via the Ship to Address Removal Order service.

How does the Pickup Removal service work?

  • Step 1: Place a pickup removal order. Once you do so, the fulfilment centre will pack and store your inventory in the outbound dock area. This process takes 14 days from the date of placing the pickup removal order.
  • Step 2: You will receive an electronic manifest with the details of your pickup removal order on your registered email ID once the entire removal order is processed completely.
  • Step 3: Take an outbound dock appointment for pickup by sending an email to the appointment email ID of the corresponding fulfilment centre (check the list of appointment email IDs below). Mention the date and time for the pick up.
  • Step 4: Once you receive a confirmation of your dock appointment, you can come to the fulfilment centre at the appointed time, hand over a copy of the electronic manifest and the appointment email confirmation, and collect your order.

How to create a pickup removal request

To create a pickup removal request:

  1. You can create the pickup order via Seller Central. Mark the units that you want to remove and proceed with the removal. Make sure to select Pickup as the Method of removal.
  2. You can also create a pickup via flat file. The Removal/Disposition field needs to be updated as PICKUP. Enter the details for all other fields as you would for other types of removal, such as RETURN.
  3. For more help regarding flat file feeds, go to:

    Create a removal order using the Flat File method

The following snapshot will help you to locate the above two options:

How will sellers be notified regarding the removal order?

Once the fulfilment centre packs the units and the removal order is ready, the fulfilment centre will send an e-mail regarding the removal order with an attachment. The attachment is referred as electronic manifest. After receiving the electronic manifest sellers would be required to set up an appointment for picking up the stocks for which such a request was placed.

By when should sellers come to the fulfilment centre to pick up their orders?

We expect you to come to the fulfilment centre within three days from the time you receive the electronic manifest. In case you fail to comply with the timelines, Amazon holds the right to disable your account to create future pickup removal orders.

How will sellers take an appointment for pickup removals?

You will have to take an outbound dock appointment for pickup by sending an email to the appointment email ID of the corresponding fulfilment centre (mail format below). Mention date and time for the pick up.

Subject - Request for outbound dock appointment for Return Pickup order no. XXXXXXXXX


Please provide appointment at outbound dock for 4 p.m. on Tuesday, January 7, 2014, for return pickup order. Please find details below:

Seller Name -

Pickup Order No. -

Appointment Date and Time -

Note: Outbound dock appointments are not allowed between 1 p.m. and 3 p.m., and 5 p.m. and 7 p.m. (IST).

List of Amazon fulfilment centres and their contact details

Fulfilment Centre (FC) code Appointment ID
SDEB (Heavy & Bulky)
SDEG (Heavy & Bulky)
SDEH (Heavy & Bulky)
SATB (Heavy & Bulky)
SLKB (Heavy & Bulky)
SBHA (Heavy & Bulky)
SHYB (Heavy & Bulky)
SMAB (Heavy & Bulky)
SCJB (Heavy & Bulky)
SBLB (Heavy & Bulky)
SBLC (Heavy & Bulky)
SBOB (Heavy & Bulky)
SBOE (Heavy & Bulky)

How much will be charged for pickup removals?

For more information, go to:

FBA removal order fees

Seller Pickup Removal service

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