Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.
Our world-class customer service team saves your time by managing customer inquiries, refunds and returns for FBA items which are bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewellery.
FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. Please see the , Service for Orders Placed on Amazon for more information about how Amazon handles returns, refunds and reimbursements.