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This article applies to selling in: India

Condition Guidelines

The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the items you list for sale on Amazon.in.

Please note: Once you have chosen the condition of your listing, you cannot modify it later.

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

  • Item is not clean, including signs of mold, heavy staining, or corrosion.
  • Item is damaged in a way that renders it difficult to use.
  • Item is missing essential accompanying material or parts. This does not necessarily include instructions.
  • Item requires repair or service.
  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
  • Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
  • Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or the expiration date has been tampered with or removed.
  • Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
  • Item is prohibited for sale on Amazon.

For more information about prohibited products, see  Restricted Products.

Click a link to view condition guidelines for each type of product.

Books

We suggest that you list books at a price lower than the Amazon.in price.

Collectible books

Must be signed, a limited first edition, out of print or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector--you will have an opportunity to say why your copy is collectible. We suggest that you list such books at a price higher than the Amazon.in price.

New books

Brand-new, unused, unread and in perfect condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.

What we will not accept for sale at Amazon.in: mouldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.

Make sure you describe your books in an accurate manner. An accurate product description increases buyer satisfaction, helps sellers build a loyal customer base, and ensures positive feedback ratings. The presence of a remainder mark should always be noted in comments. Advance reading copies and uncorrected proofs are not permitted.

Music

We suggest that you list CDs and cassettes at a price lower than the Amazon.in price.

Collectible music

Must be signed, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such music at a higher price than the Amazon.in price.

New music

A brand-new, unused, unopened CD or cassette in perfect condition.

What we will not accept for sale at Amazon.in: music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.in.

Make sure you describe your CDs and cassettes accurately. An accurate product description increases buyer satisfaction. Recopied media is not permitted.

Videos and DVDs

We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon.in price.

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon.in: video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon.in marketplace, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

Video Games

We suggest that you list video games at a price lower than the Amazon.in price.

New video games

A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon.in: video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon.in.

Electronics & Photo

New Electronics & Photo items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

What we will not accept for sale at Amazon.in: electrical and photographic items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer. Electrical items without CE marks are not acceptable.

All electrical and photographic equipment must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come fixed with an Indian standard plug. You must not list any product that has been the subject of a product safety recall.

Ink and Toner Cartridges

New Ink & Toner Cartridges

A brand-new, unused, unopened ink or toner cartridge in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, still applies, with details of the warranty included in the comments on the item's condition.

Home & Kitchen

New Home & Kitchen items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

What we will not accept for sale at Amazon.in: Home & Kitchen items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer. New electrical items without CE marks. Consumable items where any part has been used.

All Home & Kitchen equipment must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with an Indian standard plug. You must not list any product that has been the subject of a product safety recall.

Toys

We suggest that you list toys at a price below the Amazon.in price.

Collectible toys

Must be unique--you will have an opportunity to detail why your toy is collectible. We suggest that you list such toys at a price greater than the Amazon.in price.

New toys

A brand-new, unused, unopened toy, in perfect condition.

What we will not accept for sale at Amazon.in: All toys must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property). You must not list any product that has been the subject of a product safety recall.

In addition, promotional items are prohibited for sale through Amazon.in.

Software

New software

Brand-new, unused, unopened software, in perfect condition.

What we will not accept for sale on Amazon.in: Software that has been copied or duplicated in any format is prohibited. In addition, fulfilment, promotional, beta (pre-release), unauthorised freeware/shareware and softlifted software versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.

Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.

Consumable, Ingestible, and/or Topical Products

All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labeled to prevent contamination, spoiling, melting and damage.

Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer. For additional information on how to list these items, please refer to the  Food & BeverageDrug & Drug paraphernaliaGrocery, and  Dietary Supplements help pages.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.

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