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This article applies to selling in: India


The Reimbursements report provides itemised details for all reimbursements, including those requested by you and those that are generated automatically. Reimbursements appear in your account 4–5 days after the reimbursement is approved.

For the reimbursements that you requested, use the case ID to view the details. For reimbursements associated with a customer refund, use the Amazon order ID to view the details.

Note: Unit-level detail is not available when more than one unit is associated with a customer refund.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.

Reimbursements report field definitions

Online Header Description
Date Date the reimbursement was approved for payment.
Reimbursement ID Unique identifier for a processed reimbursement. May include multiple line items.
Case ID Associated case ID if reimbursement was requested through Contact Us.
Amazon Order ID The unique identifier assigned to a customer order. The field is empty if the reimbursement is not associated with an order.
Reason Reason the reimbursement was issued, for example "Damaged: Warehouse".
Merchant SKU Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs can be assigned by the seller.
FNSKU Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title The title of your product.
Condition The condition of your item: for example, "New"
Quantity Number of Units reimbursed for this line item.
Amount Per Unit Reimbursement amount for a single Unit in this line item.
Quantity Reimbursed [Cash] The total number of units reimbursed with cash.
Amount Total Total amount of the cash reimbursement for this line item.
Quantity Reconciled [Inventory] The total number of units found and added back to your inventory post reconciliation.
Quantity Reimbursed and Reconciled[Total] The total number of units reimbursed with cash or added back to your inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]).
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