Sell on Amazon Sign in
This article applies to selling in: India

Inbound Performance Summary

When you comply with Fulfilment by Amazon's Packaging and prep requirements and Shipping and routing requirements, and make sure that your carriers and suppliers do as well, it enables efficient and accurate receipt and storage of your inventory at the fulfilment centre.

When we cannot receive products at the fulfilment centre due to any of the problems detailed on this page, we perform unplanned services to successfully process your inventory, at your cost.

We provide shipment-level details of any problems with your shipments in the following Seller Central locations.

Additional coaching or product prep requires resources. For repeated instances of the same problem group, Amazon escalates your coaching level (Standard, Elevated, Critical).

For detailed coaching-level escalations, and their corresponding corrective actions by problem type, please see the Unplanned services help page.

Note: Amazon escalates your inbound performance issues by Problem group.

Field definitions and examples

Performance measurement unit For example, whether the problem occurred at the unit, box or shipment level
Problem group

We group similar problems together. For example:

  • Safety issues - box related
  • Label missing - box related

Defect rate calculation and Coaching level escalations based on Problem Group

Problem type Detailed description of any issue identified in your shipments
Coaching level The coaching level for a particular problem group. For example, standard, elevated or critical.
Problem units Quantity of units with the identified problem type
Total inbound performance alerts Quantity of inbound performance alerts by problem type
Total unplanned service fees Unplanned service fees charged by problem type
Shipment problem details Specific shipment-level details of issue
-- N/A

Problem group: Permissible box related dimensions

Problem type Problem description How to avoid the problem
Shipping box overweight One or more boxes in your shipment exceeds the maximum weight limit.
  • For Non ATS shipments, boxes must not exceed the standard weight limit of 22 Kg if it is a single unit in one box and 44 Kg if there are multiple/same ASINs in one box.
  • ATS allowances for box weight less than 18 Kg containing multiple standard-size* FBA units
  • Please be sure to attach the following labels on the top and sides of the box for single oversized items.
    • Team Lift: for boxes that exceed 44 Kg

Please see the Box Weight section of the Shipping and Routing Requirements help page.

Shipping box oversized One or more boxes in your shipment exceeds the maximum dimensions.

Please weigh and measure your boxes before sending them to an Amazon fulfilment centre.

  • For Non ATS shipments, boxes containing multiple standard-size units* should not exceed 25 inches on any side.
  • ATS allowances for box dimensions within 70 x 70 x 45 cm and weight less than 18 Kg containing multiple standard-size* FBA units.

*Standard-size includes any packaged item that weighs 12 Kg or less, has dimensions of 20" or less on its longest side, 16" or less on its median side, 10" or less on its shortest side.

Please see the Box Dimensions section of the Shipping and Routing Requirements help page.

Problem group: Safety problems - Product related

Problem type Problem description How to avoid the problem
Electrical products hazard One or more items in your shipment included electrical products without proper packaging.

Package batteries and hard drives to prevent shock, short outs or sparking.

  • Batteries must be packaged so their terminals do not touch during any part of the fulfilment process. Unprotected battery terminals can lead to short outs or potential sparking.
  • Hard drives must be packed in anti-static packaging to prevent short outs or static shock.

For additional information including how-to videos, please see

Sharp products hazard One or more products in your shipment included an incorrectly packaged sharp item.

Sharp items must be packaged so that the sharp or pointed edge will not become exposed during any part of the fulfilment process.

  • Sharp items: the blades must be covered to prevent sharp objects from being accidentally left in boxes.
  • Fragile items: must be packaged in either a solid six-sided box, or completely secured in bubble wrap so that the items are not exposed in any way.

Please also ensure that the outer packaging does not have sharp edges or corners.

For additional information and how-to videos, please see:

Spilled products hazard

One or more products in your shipment contained a product that can spill. This includes:

  • liquids
  • pellets
  • powders
  • granulars
  • loose products

Products that can spill may cause damage during shipping and when stored

  • Liquids: Products containing liquids without a double seal, including viscous products (such as honey), must be packaged securely to avoid the product from spilling

For more information, please see Packaging Products Containing Liquids.

Dry Goods: All items containing dry goods, such as pellets, powders or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags.

For drop-test instructions and additional information, please see Packaging Pellets, Powders and Granular products.

Products that are contained in loose packaging, such as sleeves, pouches, or unsecured bags or boxes, may be separated during the fulfilment process.

  • Loose Products: Loose products require bagging, or need to be secured with a non-adhesive band or removable tape.

For more information, including a how-to video, please see Loose Products

Problem group: Unplanned prep - Box related

Problem type Problem description How to avoid the problem
Improper packing materials (dunnage) One or more boxes in your shipment contained unacceptable packing materials (dunnage).

Please be sure to use appropriate dunnage, so we receive your products quickly and easily.

The following packing materials are not allowed:

  • All types of packing peanuts
  • Crinkle wrap
  • Shredded paper

Accepted packing materials include:

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

Please also see Shipping and routing requirements.

Problem group: Label missing - Box related

Problem type Problem description How to avoid the problem
Shipment ID was not included or is unscannable on shipping boxes One or more boxes in your shipment did not include its own FBA shipment label or the FBA shipment label cannot be scanned.

Each box or pallet that you send to a fulfilment centre must have a shipment label. Please ensure that your shipment ID labels are uncovered, fully visible and scannable before sending your shipments to Amazon Fulfilment Centres.

Label requirements
  • Print the full set of labels. Because each label is unique, please do not photocopy, reuse or modify labels for using on additional boxes
  • Each box that you include in the shipment must have its own FBA shipment label. In addition, each pallet that you send needs four labels, one in the top centre of each side. Your shipment ID labels must be uncovered, fully visible and scannable when your shipments are received at an Amazon Fulfilment Centres.
  • These labels must be printed from your Shipping Queue. As an alternative, you can create your own labels, but they must match with the Amazon MWS Fulfilment API Developer Guide specifications for creating your own shipping labels.
  • If you are shipping multiple case-packs in a primary carton, then please apply the unique shipping label on the primary carton that you are using for shipping products to Amazon fulfilment centres.
  • You do not need to apply the unique shipping labels to the individual case packs inside the primary carton.
  • If your shipment is in pallets, then you must ensure that each box on the pallet has its own FBA shipment label. This is in addition to the four labels in the top centre of each side of the pallet.
Label dimensions and placement
  • Labels supported measure 99.1 x 139 mm (A4) on plain paper
  • The FBA shipment label and the carrier label (DHL, FedEx or other) should both be placed on a flat surface of the box.
  • Both labels must remain uncovered and please do not place labels on a seam, opening on the box or over corners of the edges as they will be damaged when the box is opened.

For more information, please see Send FBA inventory to Amazon

Problem group: Label missing - Product related

Note: The table below provides information about labelling issues. To avoid these issues, please also see our Inventory Labelling Requirements video.

Tip: If you do not want to label your products by yourself, then for a per-unit fee, Amazon will apply them for you. For more information, please see FBA Label Service.

Problem type Problem description How to avoid the problem
Amazon barcode missing One or more of the products in your shipment arrived without the required scannable Amazon barcode, also known as an X00 label or FNSKU. The Amazon barcode is an identifier that fulfilment centres use to identify individual offers for a specific ASIN.
  • If you chose to use an Amazon barcode when you created a listing for a product to be fulfilled by Amazon, then you must put the correct X00 label on the product. You can print Amazon barcodes from the Label Products page when you create a shipment, or at any time from the Manage Inventory page.
  • Please make sure that the label title matches with the corresponding unit, and label your units one at a time.
  • Please cover the entire original manufacturer barcode with your X00 label, and make sure that the barcode is visible so it can be scanned at the fulfilment centre.
  • For more information, please see Use an Amazon barcode to track inventory,
Manufacturer barcode missing One or more of the products in your shipment arrived at the fulfilment centre without the required scannable manufacturer barcode (GCID, UPC, EAN, JAN or ISBN). Amazon will always use the manufacturer barcode to track your inventory throughout the fulfilment process, unless you change your barcode setting.
  • Please make sure that your products have a physical barcode (GCID, UPC, EAN, JAN or ISBN) that is visible so it can be scanned at the fulfilment centre.
  • If an ASIN qualifies for tracking by the manufacturer barcode but does not have a physical barcode, then you can print labels by going to the Inventory Amazon Fulfils page and selecting Print item labels from the Action on drop-down menu.
  • Please make sure that the label title matches with the corresponding unit, and label your units one at a time.
  • For more information, please see Use the manufacturer barcode to track inventory.
Suffocation warning missing Suffocation warning labels required for Poly bags with a 5-inch opening or larger (measured when flat)

Suffocation warnings must be printed and placed in a prominent location in a legible font size according to the size of the bag. For example:

  • 60 inches or more = 24 point
  • 40 to 59 inches = 18 point
  • 30 to 39 inches = 14 point
  • less than 29 inches = 10 point

Example warning

WARNING: To avoid danger of suffocation, please keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages or play pens. This bag is not a toy.

For more information, please see Packaging and prep requirements.

Problem group: Incorrect label - Product related

Problem type Problem description How to avoid the problem
Unit mislabelled The item arrived with a barcode that does not match with the physical product.

Please ensure that the right label is affixed to the right product.

  • Label your products one at a time
  • Please make sure that the label title matches with the corresponding product

For additional information, please see:

Barcode cannot be scanned One or more products in your shipment had barcodes that were smudged or smeared and could not be scanned at the fulfilment centre.

Please verify that your products have a physical, scannable barcode (UPC, EAN, ISBN, etc.).

Label placement and size
  • Cover any original barcodes. When affixing an X00 label, please cover the entire, original manufacturer's barcode (UPC, EAN, ISBN) with your label (no other barcodes should be visible).
  • Use the right label and size and type. Dimensions must be between 1 inch x 2 inches and 2 inches x 3 inches (for example, 1 inch x 3 inches or 2 inches x 2 inches).
  • X00 Label should not cover the MRP/Principal Display Panel (containing expiry date/MFG date) Label
  • X00 label should not cover the IMEI number in goods that require SIM cards (mobile phones and tablets with calling facilities)
Please allow 0.25 inch between the edge of the label and the edge of the packaging. Printer requirements
  • Use a laser printer for your labels. Inkjet printers are more susceptible to smearing and blurry images.
  • Clean your printer. Many labelling errors are caused by dirty printer heads.

Please also see:

Barcode is not accessible by scanner Due to poor label placement, or prep (such as bubble wrap), your barcode is not scannable.

Please make sure that the labels lay flat and do not fold over edges. Please allow 0.25 inch between the edge of the label and the edge of the packaging.

When you are ready to affix barcodes to your products, please make sure:

  • You cover all other visible barcodes with the exception of any serial number barcodes.
  • You place the barcode on the outer side of any prep materials.
  • You do not place the barcode on a curve or corner of the package.
  • Each item in a case pack has an Amazon barcode, and any barcodes on the case have been removed.

For more information, please see:

Problem group: Other label problems - Product related

Problem type Problem description How to avoid the problem
Labelling required

There was an issue with inventory labels.

We performed unplanned prep at the fulfilment centre.

  • Label your products one at a time.
  • Please make sure that the label title matches with the corresponding product.
  • Please verify that your products have a physical, scannable barcode (UPC, EAN, ISBN, etc.).
  • Please ensure proper label placement. Make sure that the labels do not fold over edges or curves.

For more information, please see:

Problem group: Unplanned prep - Bagging

Note: For information, please see the Inventory Prep Requirements video.

Tip: If you want Amazon to do your product prep for a per-unit fee, then please go to the Optional Services page and enable FBA Product Prep. For more information, please see FBA Prep Service.

Problem type Problem description How to avoid the problem
Bagging Items in your shipment did not include the required poly bagging.

Poly bags used to protect items must meet the following requirements.

Note: If a unit is poly bagged, then it may also require a label if the bag prevents the barcode from being scanned.

Poly bag requirements
  • The thickness of the bag must be at least 50 microns.
  • The poly bag must be transparent.
  • The poly bag must have a barcode (UPC, EAN, etc.) or X00 label that is scannable through the bag or have an X00 or ASIN label on the outer side of the bag.
  • Poly bags must be completely sealed.
  • The poly bag or shrink wrap must not protrude more than 3 inches past the dimensions of the product.
Poly bag label requirements
  • The poly bag must have a barcode (UPC, EAN, etc.) or X00 label that is scannable through the bag or have an X00 or ASIN label on the outer side of the bag.
  • Poly bags with a 5 inch opening or larger (measured when flat) are required to have a suffocation warning, either printed on the bag itself, or attached as a label.

Specific categories that may require poly bags include:

  • Liquids
  • Pellets, powders and granular
  • Plush
  • Baby products
  • Apparel, fabric and textiles
  • Jewellery
  • Small products

If you do not find your specific issue above, then please see Packaging and prep requirements.

Opaque bagging Items in your shipment required a black, opaque outer bag.

Adult products must be packed in black, opaque bags. The outer side of the bag must have a scannable X00 or an ASIN label and a suffocation warning.

This includes but is not limited to the following:

  • Items that contain pictures of live, nude models
  • Packaging that uses obscene/profane messaging
  • Items that are themselves life-like in nature but with no live-model shown

For additional information, please see Packaging adult products

Problem group: Unplanned prep - Bubble wrap

Problem type Problem description How to avoid the problem
Bubble wrap Items in your shipment did not include the required bubble wrap

Bubble wrap can protect items from breaking during shipment or storage.

Specific categories that may require bubble wrap include:

  • Liquids
  • Sharp items
  • Glass, ceramic, breakable and fragile items

For additional information, please see:

Problem group: Unplanned prep - Product related

Problem type Problem description How to avoid the problem
Taping Items in your shipment had inadequate taping

Taping can protect products during storage and shipment. Applications of taping would include:

  • Seal a poly bag
  • Seal the cap of a liquid
  • Seal bubble wrap
  • Seal a box that can easily open
  • Seal loose products together

Please also see Prepare your products for FBA shipping

Problem group: Expiration problems

Problem type Problem description How to avoid the problem
Expiration issue Your expiration-dated inventory must be prepped so that the expiration date is accessible during the receiving process. Inventory requirements

Amazon considers a best-by or sell-by date as the equivalent of an expiration date.

  • Topical and consumable products (including nutritional supplements): All are considered as subject to expiration, whether for human or animal consumption
  • Health and Beauty products: This is marked to expire before 45 days or 15% of total shelf life at the fulfilment centre
Label requirements
  • Expiration dates must be displayed in the format DD-MM-YYYY or MM-YYYY
  • If the expiration date is in a different format, then you must cover the existing date with a printed label with the expiration date in the correct format.
  • Products that can expire must have the expiration date printed on the primary carton in 36+ point font AND on the individual/retail display unit
  • Products that are printed with a "manufactured date" must have this date covered and labelled with an Expiration date in the above format.
  • Products with expiration dates cannot be commingled and must have FBA labels. For more information, please see Labelled Inventory.
Packaging requirements
  • All case packs, multi-packs, and display boxes must have the expiration date on the box or bundle, as well as on each individual item inside the box or bundle.
  • Products that expire and are contained in packaging that requires additional prep, such as glass jars or bottles, must be prepped to ensure that the expiration date is accessible for Amazon associates during the receive process.

For more information, please see Expiration-dated FBA inventory

Problem group: Unexpected items in shipment

Problem group Problem description How to avoid the problem
Unexpected item found in shipment Your shipment contained items that were not present on the original purchase order.
  • Before sending your inventory, you must list all individual items in the shipment on the purchase order.
  • When labelling your items, please verify that the label affixed on the item matches with the item.
  • Please pay extra attention to subtleties such as size and colour variations.

Please also see Set quantity for shipments to Amazon

Problem group: Inaccurate quantities in shipment

Problem type Problem description How to avoid the problem
More items received than expected Your shipment contained items with quantities in excess of the number that was specified on the purchase order.

Please verify the quantities of each unique item in the shipment, and ensure that they match with the quantity specified on the purchase order.

  • If you wish to send additional items after finalising a shipment, then you must create a new shipment.
  • If you cannot send the products originally planned in your shipment, then please delete the shipment and create a new one.

Please also see Set quantity for shipments to Amazon

Problem group: Product listing problems

Problem type Problem description How to avoid the problem
Product title change required

The product titles for ASINs listed must have the correct information and formatting.

Your product title did not meet the FBA product title requirements and/or did not match with the product label.

  • Generally use maximum 50 characters. Some product categories allow longer titles, please see category-specific instructions for more details.
  • Capitalise the first letter of each word
  • Do not use all caps
  • Do not use capital letters for and, or, for, the, a, an
  • Do not capitalise prepositions with fewer than five letters (in, on, over, with)
  • Use numerals (2 instead of two)
  • Spell out measurements (6 inches and not 6")
  • Do not use symbols, such as ~ ! * $ ?
  • Do not use characters (Æ, ©, ô, etc.)
Product information
  • Include the size and colour in "child" ASINs for variations. Please see the Variation Relationships help page for more information.
  • Please do not include price or promotional messages, such as "sale" or "free ship"
  • Please do not use subjective commentary, such as "Hot Item" or "Best Seller"
  • Your merchant name for brand or manufacturer information should not be included, unless your product is Private Label

For more information, please see FBA Product Title Requirements

Problem group: FBA restricted items

Problem type Problem description How to avoid the problem
Restricted item

There are products that require prior approval before you can sell them on Amazon. There are also products that FBA does not support.

All Amazon requirements and restrictions also apply to FBA.

  • Certain products cannot be listed for sale on Amazon.
  • Some products may be eligible for sale on Amazon, but cannot be sold through the FBA programme.
  • Some products cannot be sold as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs).
  • Specific product content is prohibited as a matter of Amazon policy (for example, crime scene photos).

Please be sure to review the other sections below for additional product requirements and restrictions:

Problem group: Damaged products

Problem type Problem description How to avoid the problem
Product damaged upon arrival

Some of your items arrived at the fulfilment centre in damaged condition.

We could not process them into your sellable inventory.

Please prep your products according to the Packaging and prep requirements help page.

Please use proper packing material (dunnage) when packing your boxes to ensure that your inventory is not damaged in transit.

Acceptable dunnage includes

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

When sending pallets, please stack your boxes with the heaviest boxes on the bottom and the lightest on the top.

For more information, please see Seller requirements for an LTL or Truck Load Delivery to Amazon

Please also see Shipping and routing requirements for acceptable dunnage

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2022, Amazon.com, Inc. or its affiliates