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This article applies to selling in: India

Create a Removal Order using Flat File Method

  • Pick-up removals are temporarily disabled. Take advantage of the ‘Ship to address/Return’ standard removals. For more information about removal, go to FBA order removal fees.
  • ‘Expedited’ removals option is currently not available. Do not create removal by selecting ‘Expedited’ option.

You can request for removal of your inventory stored in Amazon's fulfillment centres using 'Bulk-Upload' Option. To upload a downloadable file, go to Upload Removal Order File.

Alternatively, you can also navigate directly from Create Removal Order page, click Create Removal order with template file on the top left corner of the page.

Follow the below steps to use downloadable file upload option:

Download the template and provide details

  1. On the Create Removal Order page, click the Download Template.
  2. When the pop up appears, click to open the file in Excel format.
  3. The Removal Order template contains a number of tabs. You can view the Removal Data Definitions tab to understand the accepted values for each label. You can also view the Example tab that has the prefilled sample values.
  4. Click the Removal Request tab and fill in the details of the removals as described below:
    1. Make sure that the MerchantRemovalOrderID does not exceed 10 characters and is alphanumeric.
    2. You can put ‘return’, or ‘pickup’ as the RemovalDisposition based on the removal method that you want to choose.
    3. Specify the correct name, address, phone number and other mandatory fields highlighted in bold.
    4. Enter the DestinationStateGSTNumber (mandatory). For more information, go to Regulatory Requirements for Creating Removals.
      Note: As per GOI guidelines, in case your GSTIN is cancelled or suspended, we may not be able to process and ship your removal order. You should have your GSTIN re-instated and then create removal order.
    5. RemoveFromFCCode is an optional field. The acceptable value for this field is one registered FC code from which removal is desired. If this field is left blank, removal is created at the network level that is, the system allocates the appropriate fulfillment centre to create a removal. For more information about FC codes, go to Remove inventory (overview). You can also refer to 'Daily Inventory History' fulfillment report for fulfillment centre location by inventory as on the previous day.
    6. Specify the ASIN/FNSKU for which you would like to create a removal order, and the quantity details.
  5. After entering all the relevant information in the template, save the file in .txt (Tab-Delimited) file format.

Upload the downloadable file to place the Removal Order

  1. Go to Upload Removal Order File.
  2. Click Browse to locate the saved Removal Order template (the .txt file)
  3. Click Upload Now to submit the file. (You can view the status of submission in the “Review File Status and History” section.)
  4. Once the Removal Order file has been successfully submitted for processing, the newly created Removal Order will appear in the Manage Orders section in Seller Central.

Order Summary

The Order Summary page provides a view of the items you have submitted for removal. To view this page, go to Manage Orders and click the Order ID. This enables you to monitor the status of your removal order or cancel an order.

  • When you submit a return removal request, the fulfillment centre may take 10 to 14 working days to pick, pack and ship your return inventory. Until they are picked from inventory, fulfillable units will remain listed on Amazon and can be purchased by customers. If this occurs, the remaining quantity will be shipped excluding any quantity sold.
  • If you have chosen "pick up" as method of removal, the order will be processed as regular removal orders. There will be no follow-up action required from your end until the processing is completed and you receive an electronic notification stating that the removal order has been processed and is now ready for you to visit our fulfillment centre and pick up the items in your removal order.

Note: Returns may be sent using different carriers if the return units are located in multiple fulfillment centres. Returns can only be shipped within mainland India. For other locations, coordinate your returns with a third-party freight forwarder.

For more information on related fees, go to FBA Removal Order fees.

See also:

Best practices while placing a Removal Order using Flat File Method.

Create a Removal Order using Flat File Method

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