FBA Subscribe & Save

Subscribe & Save allows Amazon customers to sign up for regular deliveries of products that they use frequently, for example, baby products, grocery, beauty, health, personal care, pet products and sports and office supplies. Subscribers will receive discounts on their Subscribe & Save orders, as well as an offer of free shipping, as may be determined by the individual sellers.

As an FBA seller, you can apply to include your eligible FBA offers in Amazon's Subscribe & Save programme.

Today, Subscribe & Save is offered in the following categories:

• Health and Personal Care
• Beauty
• Office Products
• Baby
• Electronics
• Grocery & Gourmet Foods
• Home and Kitchen
• Pet Supplies
• Sports, Fitness and Outdoors
• Car & Motorbike Accessories
• Personal care appliances
• Lawn and Garden
• Apparel
• Luxury Beauty
• BISS (Business Industrial and Scientific Supply)
• Personal Computer

There are two types of Subscribe & Save orders: sign-up orders and replenishment orders.

• Sign-up orders are the customer's initial order subscribing to a product in the Subscribe & Save programme. In order for your Subscribe & Save offer to appear for a product, your offer must be the Buy Box offer. For more information, see How the Buy Box Works.
• Replenishment orders are automatically created according to the frequency set by the customer. Subscribe & Save customers can set deliveries at monthly intervals, from one to six months.

You can view your Subscribe & Save orders in the Transaction View of the Paymentsreport page.

If you are eligible, you can enable your participation in Amazon’s Subscribe and Save programme in your account settings. Eligibility criteria include, but are not limited to, your sales history and seller performance metrics. To participate, you must meet the following eligibility criteria:

• FBA India Status is active for the last three months.
• Customer feedback rating is 3.8 or above.
• You have your status as a seller on Amazon.in as 'Normal' i.e. your status should not be either 'Fraud', 'Suspended', or 'Blocked'.
• The products you list on Amazon.in should fall under any of these categories: Health & Personal Care, Beauty, Office Products, Baby, Electronics, Grocery & Gourmet Foods, Home & Kitchen, Pet Supplies, Sports Fitness & Outdoors, Car, Motorbike Accessories, Personal care appliances & Lawn and Garden.
• Number of offers provided by you under Subscribe and Save and have been blocked, for any reason, should be less than 1/3 of total number of offers provided by you.

There could be other eligibility criteria in addition the above. For more details, please refer to the FBA Subscribe & Save Seller Terms and Conditions. The eligibility criteria should be fulfilled even during the continued participation in the Subscribe and Save programme. Not meeting any of the above eligibility criteria for more than 30 days, even after enrollment, may lead to blocking of Subscribe & Save offers or such seller may be terminated from participating in this programme.

If the option to enable your participation is not available in your account settings, you are not eligible for the programme. The option will be automatically enabled in your account settings after you meet the eligibility criteria.

To enable your participation in the Subscribe and Save programme:

• In your seller account, in your Fulfilment by Amazon Settings, locate Subscription Settings and click Enable Subscribe & Save if you agree to the applicable terms and conditions.
• After reviewing the FBA Subscribe & Save programme information, go to Subscribe & Save to add products to the programme.

Alternatively, eligible sellers can enrol in FBA Subscribe & Save from the Programmes Portal.

Only eligible products can be included in the Subscribe & Save programme. From the eligible products, you can identify the products that you wish to offer under the programme using the means designated by Amazon. Products must be offered through FBA. Additional eligibility criteria may include your sales history, inventory levels and performance metrics.

For eligible offers, the Subscribe & Save discount, as determined by you, is applied to your price for the product on the day that the order is placed. The discount is applied to the selling price that you set for the products you offer as subscriptions and is deducted from your revenue. FBA picks, packs and ships your Subscribe & Save order.

In order to ensure regular fulfilment of subscribe and save orders and better performance on the marketplace, below are few suggestive tenets which the sellers may choose to follow:

1. Offers may be made on products which are re-orderable in nature. When in doubt, you may use the re-order % (% number of customers who bought the product again in a certain time period) as the metric.
2. In order to ensure fulfilment of subscribe and save orders, offer may be added if the product has been in stock for 75% of the time in the last 30 days.
3. Offer may not be added on temporary ASINs, ASINs about to be discontinued or risky ASINs (with operational issues).
4. Offer may not be added on products which have high C-return, high shipping damage or high CPU due to product quality.
5. All ASINs offered under the programme may be replicated in three or more clusters.

Seller performance reviews are ongoing in order to ensure a positive Amazon customer experience. When evaluating performance, we consider such things as your ability to maintain inventory levels sufficient to meet customer demand, customer feedback and Subscribe & Save order cancellations. Poor performance metrics may affect your ability to participate in the programme.

You can go to Subscribe & Save Manage products to access your performance dashboard and review the following metrics for weekly, monthly, quarterly and yearly time frames:

• Shipped units: The number of units for shipped subscription orders over a given time period.
• Shipped revenue: The sum of your revenue from shipped subscription orders over a given time period.
• Subscriptions count: The number of active subscriptions at the end of a given time period.
• Not delivered due to OOS: The percentage of your units that were not delivered because the ASINs were out of stock.
• Average revenue per customer: A comparison of your average revenue from subscribers versus non-subscribers.
• Planned revenue: The sum of your revenue from orders expected to ship for your active subscriptions in the upcoming 30, 60 or 90 days.
• Planned units: The number of units for orders expected to ship for your active subscriptions in the upcoming 30, 60 or 90 days.

You can also get these performance metrics at the ASIN level by using the search option on the dashboard. You can search up to 20 ASINs at a time.

For tips on managing your Subscribe & Save offers, see Add or remove Subscribe & Save products .

If you feel your Subscribe & Save participation is wrongly terminated, you can request for an investigation by contacting Selling Partner Support.

• Add or remove Subscribe & Save products in the Programmes Portal
• See the Subscribe & Save performance report and forecasting report.