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This article applies to selling in: India

Unavailable balance

The unavailable balance or reserve amount is the amount that Amazon holds in your seller account to cover chargebacks, refunds, A-to-z Guarantee claims, or fees. This amount will be available as opening balance in next settlement or disbursement period. This section will be displayed only if your account has unavailable balance.

Amazon may hold this balance if:

  • one or more A-to-z Guarantee claims are processed against your account. Some claims may take 14 days or longer to resolve. Funds equal to the amount of claim are held in your account from the claim filing date to the claim resolution date.
  • one or more chargeback claims is filed by buyer against your account, or Amazon received chargebacks against your account within the last 30 days.
  • we reasonably conclude that your actions or performance may result in buyer disputes, chargeback claims, or other claims against your sales transactions on Amazon.in.
  • we observe an unexpected change in your sales or account activity. As a security measure, we may also reserve a portion of your balance while we conduct a review of your seller account.

Once claims or chargebacks are processed and Amazon concludes that it is no longer necessary to hold funds, the remainder of the unavailable balance is transferred.

The current settlement amount reflects the difference between your balance and the unavailable balance.

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