Orders search options

By default, the orders list on the Manage Orders page displays all orders placed in the past seven days, including cancelled orders. Cancelled and Pending orders are greyed out (not actionable). To change the default search, see Search orders.

From your seller account, click Orders and then click Manage Orders. On the upper right-hand side of the Manage Orders page, you will see the following automatic searches:

Total unshipped

All orders that have not been confirmed as dispatched, regardless of whether the order is seller-fulfilled or Amazon-fulfilled (FBA). A seller-fulfilled order remains in Unshipped status until the seller confirms the order as dispatched. You must confirm shipment within 30 days of the order date or Amazon will cancel the order and you will not get paid, even if you have dispatched the order. Sellers are not required to confirm FBA orders since Amazon automatically confirms orders it ships through FBA.

Seller-fulfilled pending

Seller-fulfilled orders that might have an issue with the buyer's payment method. Do not dispatch an order while in Pending status.

For each of these searches, if the number is greater than zero, click the link to see all the orders that meet the search criteria.

On the upper left-hand side of the Manage Orders page are a set of search filters. See Search orders to learn how to use both Search and Advanced Search.