IMPORTANT NOTE: Pick-up removals are permanently disabled for ALL, except Large Appliance Sellers and for Sellers whose pin codes are not serviceable by us. Take advantage of the ‘Ship to address/Return’ standard removals. Learn more about pick-up removal fees.
There could be two reasons why Pick-up removal is disabled:
You will be sent reminders after receiving the electronic copy for a completed Pick Up order ID. When you do not pick up one or more packages within three days of receiving the eManifest, we will flag the problem and send you a warning notification. Multiple warning notifications can lead to Pick Up removal deactivation. Here is how the Pick Up Performance Feedback works (explained in form of an example):
|3-Jun-15||eManifest sent||You will receive Pick Up removal completion notification once the removal is completed, followed by the electronic copy of the eManifest.|
|4-Jun-15||First reminder sent||This is the first reminder after 24 hours of receiving the eManifest to remind you for picking up your items.|
|5-Jun-15||Second reminder sent||Second and final reminder after 48 hours of receiving the eManifest to remind you for picking up your items.|
|6-Jun-15||Warning email sent||This is the warning message if you still fail to pick up within three days of receiving the eManifest.|
If you repeatedly fail to comply to our requirement as per the above guidelines, Amazon may deactivate the option for creating Pick Up removals. You will receive a notification from Seller Support.
You will receive two reminder e-mails each after an interval of 24 hours of receiving the eManifest for a completed Pick Up order ID.
Sample Reminder 1: Three of your shipments are at BOM1 Fulfilment Centre and are ready to be picked up. If you fail to pick up within three days of receiving the eManifest, you will receive one e-mail warning for each order ID not being picked up from the Fulfilment Centre.
Sample Reminder 2: Three of your shipments are at BOM1 Fulfilment Centre and have not been picked up. If you repeatedly fail to adhere with our requirement of picking up your packages from the Fulfilment Centre within three days, Amazon may deactivate the option for creating Pick Up removals until you acknowledge the problem.
E-mail reminders and warnings will include the removal order ID, the date it was completed and eManifest was shared.
If you fail to comply with Amazon’s requirement to pick up one or more packages within three days of receiving the eManifest, Amazon will deactivate the option for creating Pick Up removals. You will receive a notification from Seller Support.
Example: Pick Up removal is disabled after sending multiple notifications for not complying with Amazon’s requirement.
What happens when your Pick Up is disabled?
After the Pick Up is disabled, you can create only Return Removals (Standard and Expedited).
The Pick Up option will be disabled in the UI as shown below:
The flat file processing for Pick Up displays the following error message:
Pick Up option is suspended. No removal order was created.
To enable the Pick Up removal feature on Seller Central, please contact FBA Operations team at firstname.lastname@example.org; explaining how you could avoid the Pick Up defaults in future. After approval, the Pick Up removal feature will be enabled again and you will receive a notification confirming reinstatement of your pick up removal service.