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This article applies to selling in: India

Valid Tracking Rate FAQ

Valid Tracking Rate is a performance metric that measures how often you use valid tracking numbers on orders. This metric reflects Amazon customers' expectations that they should be able to find out where their orders are and when they will receive them.

What are the benefits of providing tracking information?

  • Fewer customer contacts
  • Decreased order defects: The order defect rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Improved seller feedback rating: Customers tell us that being able to track their packages is one of the main reasons to leave a positive feedback.
  • Reduced lost shipment costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, you can use tracking to find out where it was lost and then determine responsibility.

What happens if I do not meet the required target for tracked packages?

Failure to meet Amazon's 95% target for this metric could result in negative feedback, increase in claims and will impact your selling account status.

Which carriers provide tracking information to Amazon?

We currently support tracking information for these carriers (listed alphabetically):

  • 4PX
  • ALLJOY
  • Aramex
  • B2CShip
  • Blowhorn
  • BlueDart
  • Bombax
  • Cart2India
  • China Post
  • Delhivery
  • DHL
  • DTDC
  • FedEx
  • First Flight
  • Gati
  • Gojavas
  • ICC Worldwide
  • India Post
  • Lemonmode
  • NowBikes
  • Rivigo
  • SafeExpress
  • Ship Delight
  • Ship Economy
  • Ship Global
  • Shree Maruti Courier
  • Shree Tirupati Courier
  • Smartrlogistics
  • Spoton
  • The Professional Couriers
  • Trackon
  • UPS
  • USPS
  • Wefast
  • Xpressbees
  • Yanwen
  • Yun Express

We revise this list periodically in the interest of customer experience. Hence, bookmark this link to revisit later to make sure you are using the supported carriers.

Go to Carrier recommendation dashboard to get recommendation on carrier selection in order to potentially improve delivery performance for your self ship orders.

How does Amazon know that a package has valid tracking information?

We use the tracking information submitted by you during shipment confirmation and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.

My package has tracking but is showing up in my valid tracking report as lacking valid tracking information. What should I do?

A package that does not include verified tracking information will have an "X" in the "No Valid Tracking" column of your valid tracking report. If you have uploaded a tracking number but it is marked as unconfirmed, this can be due to the following reasons:

  • Your tracking number is correct, but it is not associated with the carrier you specified. For example, if you use DHL to ship a package but enter "FedEx" as the carrier name, the tracking information will be marked as unconfirmed.
  • You used a non-integrated carrier which is not part of the drop-down list for Carrier under Confirm dispatch section of Order details page.
  • The tracking number was uploaded after the order was delivered, or after the ship by date. This means that it was not useful to the buyer and thus does not count toward your valid tracking rate metric.

Ensure that you have entered the carrier and tracking ID for your package correctly. You can change, re-enter, and update the tracking information under Manage Orders until the order is delivered. Your metrics will reflect this change within 72 hours.

If you have a package marked with an "X" in the "No Valid Tracking" column, and you have verified that the tracking ID for the Amazon-supported carrier is correct, try submitting the tracking ID once again. If this does not solve your issue, contact Selling Partner Support for additional investigation.

We recommend you to use the integrated carriers from the drop-down list to get valid tracking information.

What does "InvalidId" mean in column F of my valid tracking rate report?

When our system cannot process the tracking information you entered for an order, "InvalidId" will display in column F for that order. For example, if your order ID was 001-12345-67890 and we were not able to process the tracking information you entered for that order, column F will display 001-12345-67890-InvalidId.

This can happen if:

  • You left the tracking information field blank
  • You entered special characters such as punctuation that our system cannot recognise in the tracking information field.

For more information on how to correct any potential errors in the tracking information you provided, go to How do I edit a tracking number?.

Why are cancelled orders showing up in my report?

If cancelled orders are showing up in your report, because you confirmed shipment before you delivered the package to the carrier. An order is not considered cancelled when you have confirmed shipment because the customers credit card is charged. To cancel this kind of order, you have to provide refund to the customer. To prevent such errors in future, we recommend that you confirm shipment only after the carrier has received the package.

How do I edit a tracking number?

To edit order tracking information, go to Orders > Manage Orders. Enter the order ID into the Search tab. Once you find the correct order ID, click Edit and provide the revised tracking number.

Allow 72 hours for the report and metric to reflect these changes.

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