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This article applies to selling in: India

Valid Tracking Rate FAQ

Valid Tracking Rate is a performance metric that measures how often you use valid tracking numbers on orders. This metric reflects Amazon customers' expectations that they should be able to find out where their orders are and when they will receive them.

What are the benefits of providing tracking information?

  • Fewer customer contacts
  • Decreased order defects: The Order Defect Rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Improved seller feedback ratings: Customers tell us that being able to track their packages is one of the main reasons to leave a positive feedback.
  • Reduced lost shipment costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, then you can use tracking to find out where it was lost and then determine responsibility.

What happens if I do not meet the required target for tracked packages?

Failure to meet Amazon's 95% target for this metric could result in negative feedback, increase in claims and will impact your selling account status.

Which carriers provide tracking information to Amazon?

We currently support tracking information for these carriers (listed alphabetically):

  1. 4PX
  2. Alljoy
  3. Aramex
  4. Blue Dart
  5. Bombax
  6. Cart2India
  7. China Post
  8. Delhivery
  9. DHL
  10. Digital Delivery
  11. Dotzot
  12. DTDC
  13. ePost Global
  14. FedEx
  15. First Flight
  16. ICC Worldwide
  17. India Post
  18. Rivigo
  19. SafeExpress
  20. Ship Delight
  21. Ship Economy
  22. Ship Global
  23. Shree Maruti Courier
  24. Shree Tirupati Courier
  25. Spoton
  26. The Professional Couriers
  27. UPS
  28. USPS
  29. Xpressbees
  30. Yanwen
  31. Yun Express
  32. Gati

We revise this list periodically in the interest of customer experience. Hence, bookmark this link to revisit later in order to make sure that you are using the supported carriers.

How does Amazon know that a package has valid tracking information?

We use the tracking information submitted by you during shipment confirmation and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.

My package has tracking but is showing up in my Valid Tracking Report as lacking valid tracking information. What should I do?

A package that does not include verified tracking information will have an "X" in the "No Valid Tracking" column of your Valid Tracking Report. If you have uploaded a tracking number but it is marked as unconfirmed, then this can be due to the following reasons:

  • Your tracking number is correct, but it is not associated with the carrier that you specified. For example, if you use DHL to ship a package but enter "FedEx" as the carrier name, then the tracking information will be marked as unconfirmed.
  • You used an unsupported carrier whose name is not available in the ‘drop-down’ menu in Confirm Shipment page and is not considered to meet the Valid Tracking Rate (VTR) exemption criteria. As a result, we cannot verify the tracking status and therefore the shipment does not count towards your Valid Tracking Rate metric.
  • The tracking number was uploaded after the order was delivered, or after the ‘ship by date’, which means that it was not useful to the buyer and thus does not count toward your Valid Tracking Rate metric.

Please ensure that you have entered the carrier and tracking ID for your package correctly. You can change, re-enter, and update the tracking information under Manage Orders until the order is delivered. Your metrics will reflect this change within 72 hours.

If you have a package marked with an 'X' in the 'No Valid Tracking' column, and you have verified that the Tracking ID for the Amazon-supported carrier is correct, then try submitting the tracking ID once again. If this does not solve your issue, then please contact Selling Partner Support for additional investigation.

What does "InvalidId" mean in column F of my Valid Tracking Rate report?

When our system cannot process the tracking information that you entered for an order, "InvalidId" will be displayed in column F for that order. For example, if your order ID was 001-12345-67890 and we were not able to process the tracking information that you entered for that order, then column F will display 001-12345-67890-InvalidId.

This can happen if:

  • You left the tracking information field blank
  • You entered special characters (such as punctuation) that our system cannot recognise in the tracking information field.

For more information on how to correct any potential errors in the tracking information that you provided, please go to How do I edit a tracking number? section below.

Why are cancelled orders showing up in my report?

If cancelled orders are showing up in your report, then it is because you confirmed shipment before you delivered the package to the carrier. An order is not considered cancelled when you have confirmed shipment because the customer’s credit card is charged. To cancel this kind of order, you have to provide refund to the customer. To prevent such errors in future, we recommend that you confirm shipment only after the carrier has received the package.

How do I edit a tracking number?

To edit order tracking information, please go to Orders > Manage Orders. Enter the Order ID into the Search tab. Once you find the correct Order ID, click Edit and provide the revised tracking number.

Allow 72 hours for the report and metric to reflect these changes.

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