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This article applies to selling in: India

Schedule pickup errors and their fix

Easy Ship - Scheduling pickup errors and troubleshooting steps for new two page schedule pickup workflow

Follow these troubleshooting steps if you are facing an error at the time of scheduling a pick up for your Amazon Easy Ship orders:

  1. During pickup scheduling, please make sure that weight of the package does not exceed 18000g and dimensions do not exceed 70x70x45 cm (Length X Breadth X Height).
  2. Re-enter the Easy Ship pickup address under Account Info section.

If you are still facing an error, contact Seller Support.

Please refer to the following table for the old four-page schedule pickup workflow:

Page Number Error Message Displayed Error Fix
If error is on the Schedule Pickup Workflow Page 1 Error: Sorry, we could not find a carrier for your shipment. Make sure that package dimensions are not more than 70 X 70 X 45 cms.
Dimensions or weight exceeding Easy Ship limit. Workflow Page 1 Error: Sorry, we do not have a pickup slot for this shipment. Verify if your package weight and dimensions are within Easy Ship supported limits. Due to multi-item order: If the order contains multiple items the dimensions might exceed Easy Ship limits due to which you won’t be able to schedule pickup and order will be cancelled. You need to contact Seller Support for the cancellation charges reimbursement.

Error: Pickup Address on Shipping Label different from Seller's Pick Up Address. Request seller to update the legal name under Account Info > Place of Establishment in Seller Central and re-submit Easy Ship pickup address and issue would be resolved.
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