Table 1. Reimbursement rate for all products | |||||
---|---|---|---|---|---|
Category | Product | For units returned before February 1, 2020 | For units returned after February 1, 2020, and before January 18, 2021 | For units returned on and after January 18, 2021 | For units returned on and after July 1, 2022 |
Effective reimbursement rate | Effective reimbursement rate | Effective reimbursement rate | Effective reimbursement rate | ||
Music | Music | 10% | 10% | 10% | 10% |
DVD | DVD | 10% | 10% | 10% | 10% |
Gift Cards | Gift Cards (Email/Physical) | 0% | 0% | 0% | 0% |
Wireless | Mobile Phones | 30% | 30% | 30% | 30% |
Smartphones | 30% | 30% | 30% | 30% | |
Wireless Accessories | Batteries | 45% | 45% | 25% | 25% |
Bluetooth Headset | 25% | 25% | 25% | 25% | |
Cases and Covers | 25% | 25% | 25% | 25% | |
Screen Protectors | 25% | 25% | 25% | 25% | |
Data Cables | 25% | 25% | 25% | 25% | |
Others | 25% | 25% | 25% | 25% | |
Office Products | Office Products | 45% | 45% | 45% | 45% |
Apparel | Apparel | 28% | 28% | 28% | 28% |
Apparel | Eyewear | Grade-based reimbursement | Grade-based reimbursement | 58% | 58% |
Shoes | Shoes | 26% | 26% | 26% | 26% |
Watches | Watches | 31% | 31% | 31% | 31% |
Jewellery | Jewellery | 25% | 25% | 25% | 25% |
Luggage | Luggage | 40% | Grade-based reimbursement12 | Grade-based reimbursement12 | Grade-based reimbursement12 |
Large Appliances | Air Conditioner | 35% | 35% | 35% | 35% |
Refrigeration | 35% | 35% | 35% | 35% | |
Washing Machines | 35% | 35% | 35% | 35% | |
Dishwashers | 35% | 35% | 35% | 35% | |
Cooking Appliances (Microwaves and Ovens) | 50% | 50% | 50% | 50% | |
Others | 50% | 50% | 50% | 50% | |
Electronics & PC | Laptops/Notebooks/Desktop/Netbooks | 25% | 25% | 25% | 25% |
Tablets | 45% | 45% | 45% | 43% | |
Other Electronics & PC products0 | 25% | 25% | 25% | 25% | |
Camera | Point & Shoot Cameras | 37% | 37% | 37% | 37% |
DSLR Cameras | 37% | 37% | 37% | 37% | |
Pocket/Traditional Video | 45% | 45% | 45% | 45% | |
Camera | 45% | 45% | 45% | 45% | |
Handsfree/Professional Video Camera | 45% | 45% | 45% | 45% | |
Others1 | 25% | 25% | 25% | 25% | |
Home Entertainment | Televisions (LCD/LED/Plasma) | 55% | 55% | 55% | 55% |
Others2 | 25% | 25% | 35% | 35% | |
Personal Care Appliances | All Personal Care appliances | 32% | 32% | 32% | 32% |
Toys | All Toys | 47% | 47% | 47% | 47% |
Books | All Books | 35% | 35% | 76% | 76% |
Sports | Cycles3 | 50% | 50% | 63% | 63% |
Apparel4 | 33% | 28% | 28% | 28% | |
Shoes5 | 33% | 26% | 26% | 26% | |
Other Sports products6 | 33% | 33% | 52% | 52% | |
Software | All Software products | 55% | 55% | 55% | 55% |
Home Improvement | All Home Improvement products | 52% | 52% | 52% | 52% |
Lawn & Garden | All Lawn & Garden products | 35% | 35% | 35% | 35% |
Digital text | Digital text | 0% | 0% | 0% | 0% |
Digital Accessories | Digital Accessories | 0% | 0% | 0% | 0% |
Digital Devices | Digital Devices | 0% | 0% | 0% | 0% |
Video Games | Game CDs | 60% | 60% | 60% | 60% |
Headphones & Headsets | 72% | 25% | 25% | 25% | |
Consoles & Accessories | 72% | 72% | 56% | 56% | |
Tyres | Tyres | 65% | 65% | 65% | 65% |
Automotive | Other Automotive products (except Tyres)7 | 36% | 36% | 36% | 36% |
Home | Other Home products (Except Lighting)8 | 30% | 30% | 27% | 27% |
Bedsheets, towels, curtains9 | 30% | 28% | 18% | 18% | |
LED Lighting and Battens | 60% | 60% | 60% | 60% | |
Other Lighting10 | 60% | 60% | 45% | 45% | |
Mirror | 30% | 30% | 75% | 75% | |
Clock | 30% | 30% | 50% | 50% | |
Pillows | 30% | 30% | 37% | 37% | |
Kitchen | Small Appliances | 60% | 60% | 51% | 48% |
Floorcare | 45% | 45% | 34% | 34% | |
Arts, crafts and sewing | 60% | 60% | 45% | 45% | |
Home Environment | 50% | 50% | 38% | 38% | |
Other Kitchen products11 | 32% | 32% | 49% | 49% | |
Baby products | Baby products | 47% | 47% | 47% | 47% |
Beauty | Beauty | 72% | 72% | 72% | 72% |
Grocery | Grocery | 72% | 72% | 49% | 49% |
Musical Instruments | Musical Instruments | 72% | 62% | 57% | 54% |
Pet products | Pet products | 72% | 72% | 72% | 72% |
Drugstore | Drugstore | 72% | 72% | 72% | 72% |
Other category (default rate) | 25% | 25% | 25% | 25% |
For more details on grade-based reimbursement12, refer to Table 4.
*Effective reimbursement value = (Effective reimbursement rate) x [(Fair market value of unit) - (Amazon SOA and FBA fees)]
Table 2. Category or GL-wise detailed product list | |
---|---|
Category or GL | Products |
Other Electronics & PC products0 | Communications, Mobile electronics, accessories and other Electronics products |
Camera (Others)1 | Lenses, Filters, Film Cameras, DSC Accessories, DVC Accessories, Digital Frames, Commercial and Home Security & Surveillance, Telescopes, Binoculars, Microscopes and others |
Home Entertainment (Others)2 | Televisions, Media Players, VCR, Home Theater Projectors, Home theatre in a box, Soundbars and other home entertainment products |
Sports (Cycle)3 | Road Bikes, Adult Trikes, Mountain Bikes, Balance Bikes, Recumbent Bikes, Comfort Bikes, Folding Bikes, Electric Bicycles and Other Bikes |
Sports (Apparel)4 | Weight Lifting Gloves, Shirts & Polos, Exercise & Fitness Tops, Goggles, Gloves, Accessories, Softball Tops, Tops, Exercise & Fitness Bottoms, Swimsuits, Soccer Fangear Apparel, Swimming Caps, American Football-Fangear, Clothing, Socks, Soccer Tops, Polos & T-Shirts, Other Leagues, Vests, Golf Bottoms, Training suits, Boats & boating, Tactical Bottoms, Outerwear, Shirts, Triathlon Bottoms, Pants & Shorts, Head & Wristbands, Swimming Tops, Cycling Gloves, Triathlon Tops, Tights, Caps, Running Tops, Outdoor Lifestyle Tops, Jump Robes, Sweatband Wrist, Chest & Body Protective Gear,Hats, Caps, Visors, Beanie, Rainwear Bottoms, Seats and Saddle Covers,Equestrian Tops, Basketball Bottoms, Golf Tops, Yoga Bottoms,Visors & Masks,Balls, Underwear, Hunting Accessories, Jackets, Sunglasses, Dance Tops, NFL, Yoga Tops, Pants and Shorts, Softball Bottoms, Outdoor Lifestyle Bottoms, Bags, Sports Bras, T-Shirts & Tops, Jackets, Vests & Coats,T-Shirts & Polos, Triathlon One Piece, Pants, Hand and Foot warmers, Boating Bottoms, Shorts, Baseball Tops, Hiking Bottoms, Running Bottoms, Tracksuits, Swimming One Piece, Cheerleading, Baselayer Tops,Snow & Ski Tops, Hunting One Piece, Team jerseys & Sets, Baselayer Bottoms, Hats & Caps, Football Bottoms, Martial Arts Bottoms, Lacrosse Tops, Polos, Sports Jackets & Blazers, Tennis Tops, Snow & Ski Bottoms, Skirts,Fishing Tops, Hiking Tops, Cycling Tops, Night Vision, Suits, Tactical Tops, MLB, Hunting Bottoms, Swimming Bottoms, Equestrian Bottoms, Tees, Jerseys & Team Jerseys, Tennis Bottoms, Basketball Tops, Shirts & Blouses, Dance Bottoms,Wrestling Bottoms, Tennisskirts, Coats, Teamjerseys & Sets, Baseball Bottoms, Climbing Gloves,Dresses, Cycling Bottoms, Team Jerseys & Jersey Sets, Outdoor Lifestyle One Piece, Jackets & Vests, Children's Clothing,Yoga Mats, Skateboarding Tops, Hunting Tops, Pants long, Soccer Bottoms, Hats, Lacrosse Bottoms, Wrestling Tops, Hockey Tops, Cold Weather Accessories, Gymnastics One Piece, Rainwear Tops, Sweatshirts, Martial Arts Tops, Skateboarding Bottoms, Hockey Bottoms, Football Tops, Baselayer One Piece, Gymnastics Bottoms |
Sports (Shoes)5 | Shoes, Roller-skates,Footwear (Not Shoes), Boots, Field Hockey Shoes |
Sports (Other Sports products)6 | All other sports products except those mentioned in Cycle, Apparel and Shoes |
Automotive7 | Automotive accessories, clothing, helmets, equipment & tools, merchandise, chemicals, parts, accessories and all other automotive products |
Other Home products (Except Lighting)8 | All other Home products except those mentioned in Bedsheets, towels, curtains, LED Lighting and Battens, Other Lighting, Mirror, Pillows and Clock |
Home (Bedsheets, Towels and Curtains)9 | Fabrics, Cushion Covers, Curtain Linen, Aprons & Gloves, Slipcovers, Bedsheets and Pillow Covers, Towels, Shower Curtains, Aprons, Tablecloths & Runners, Bedding Sets, Kitchen Towels, Bed Skirts & Shams, Sheets and Pillow Covers, Curtain Linen, Tablecloths & Runners, Bedspreads, Mop-Cloth, Kids Bedding, Pillow Cases |
Home (Lighting)10 | Floor Lamps, Torches, Table Lamps, Lamp Bases, Desk Lamps, Lighting Fixtures, Clip/Sticking Lamps, Lamp Shades, Portable Lights, Seasonal Lights/Decorative Lights |
Kitchen (Other Kitchen products)11 | All renewed items and all other kitchen products except those mentioned in Small Appliances, Floorcare, Arts and Sewing and Home Environment |
Kitchen (Small Appliances) | Blenders, Bread Machines, Can Openers, Coffee Machines, Contact Grills, Convection Ovens, Deep Fryers, Electric Cookware, Electric Tea Pots and Water Boilers, Espresso Machines, Flat Grills, Food Processors, Food Steamers, Grinders, Hand Mixers, Ice Cream Machines, Juicers, Microwave Ovens, Rice Cookers, Slow Cookers, Specialty Electrics, Stand Mixers, Toaster Ovens, Toasters, Waffle Irons, Refrigerators, Rotisseries, Electric Knives, Slicers, Sharpeners, Lamps, Mixer Grinder Juicers, Cooktops: less than 4 burners (Electric), Cooktops - More Than 4 Burner (Electric), Misc |
Kitchen (Floorcare) | Upright Vacuums, Canister Vacuums, Robotic Vacuums & Accessories, Accessories, Handheld Vacuums, Electric Brooms, Irons, Ironing Boards and Accessories, Steamers, Floor Polishers, Carpet and Upholstery Cleaners, Floorcare Other, Vacuums Outlet |
Kitchen (Arts, crafts and sewing) | Sewing Machines, Embroidery Machines |
Kitchen (Home Environment) | Portable Air Conditioners, Fans, Coolers, Heaters, Air Purifiers, Humidifiers, Dehumidifiers, Air Purifier Filters, Humidifier Accessories, Weather Stations, Water Heaters, Home Environment Other, Water Purifiers and Accessories, Voltage Stabilizers |
PC | Tablets, Laptops, Computer peripherals, computer storage, memory, Computing components & Networking and all other PC products |
Wireless Accessories | Service plans, warranties, car kit/chargers, clips/holsters, Bluetooth speakerphones and Headsets, antennas & boosters, battery, data cables, screen protectors cases and other wireless accessories |
Video Games | Game CDs, Consoles and Accessories |
Grade-based reimbursements
For certain categories such as Mobiles, Large Appliances and Television, we have launched an improved evaluation process for your customer returned or rejected products that are deemed unsellable. As part of this new process, your customer returned/rejected unsaleable units will be graded to ascertain their status or condition when they are received at Amazon fulfilment centres. With this grading information, you will be able to make faster and better decisions for recovering value from this inventory. To provide you such service, you authorise us to undertake the appropriate process required for grading of your units. Currently, we provide grade-based reimbursements for Mobiles, Softline categories (Shoes, Apparel, Luggage, Jewelry), Home Improvement category, Toys, Sports category (Cycle and Others), Kitchen category (Other Kitchen products), Home category, Large Appliances (AC, Washing Machine, Refrigerator, Chimney, Cooler Microwave) and Television. If a mobile phone is returned to a fulfilment centres where we do not have grading process set up, we consider the reimbursement rate to be 30% of fair market value and process payout accordingly minus the FBA and selling on Amazon fees.
Grade-based reimbursements for Mobiles
As part of the inventory grading process for mobile phone units, we will:
Based on the result of this process, we will categorise the unit into one of the five grades as shown in Table 3 below and attach a colour-coded sticker on the manufacturer packaging or box to identify corresponding the grade for a unit.
Table 3. Definition of item grades and corresponding colour codes for Mobiles | |||
---|---|---|---|
Item grade | Grade description | How to identify item grade on physical unit? | Effective reimbursement rate2 |
A+ |
|
Look for a green sticker with the letter "A+" on the original package | 0% |
A |
|
Look for a yellow sticker with the letter "A" on the original package | 15% |
B |
|
Look for an orange sticker with the letter "B" on the original package | 25% |
C |
|
Look for a red sticker with the letter "C" on the original package | 0% |
BER1 |
|
Look for a black sticker with the letters "BER" on the original package | 95% |
Grade-based reimbursements for Softlines, Kitchen (Other Kitchen products), Home Improvement, Toys, Home and Sports (Cycle and Others)
As part of the inventory grading process for Shoes, Apparel, Luggage, and Jewellery, here forward referred to as Softlines, we will:
Based on the result of this process, we will categorise the unit into one of the 2 grades as shown in Table 4 below.
Table 4. Reimbursement rate that will be considered for items graded at Amazon fulfilment centres | |||
---|---|---|---|
Category | Item grade | Effective reimbursement rate before February 5, 2021 | Effective reimbursement rate on or after February 5, 2021 |
Apparel | A | 10% | 10% |
B | 28% | 28% | |
Shoes | A | 10% | 10% |
B | 26% | 26% | |
Luggage | A | 10% | 10% |
B | 40% | 40% | |
Jewellery | A | 10% | 10% |
B | 25% | 25% | |
Other Kitchen products1 | A | Flat reimbursement rate7 | 22% |
B | 49% | ||
Home (Bedsheets, towels, curtains)2 | A | Flat reimbursement rate7 | 10% |
B | 18% | ||
Home (LED Bulbs and Battens) | A | Flat reimbursement rate7 | 23% |
B | 60% | ||
Home (Other Lighting)3 | A | Flat reimbursement rate7 | 10% |
B | 45% | ||
Home (Pillows) | A | Flat reimbursement rate7 | 18% |
B | 37% | ||
Home (Clock) | A | Flat reimbursement rate7 | 13% |
B | 50% | ||
Home (Mirrors) | A | Flat reimbursement rate7 | 12% |
B | 75% | ||
Home (Other Home products, except Lighting)4 | A | Flat reimbursement rate7 | 10% |
B | 27% | ||
Home Improvement | A | Flat reimbursement rate7 | 17% |
B | 52% | ||
Toys | A | Flat reimbursement rate7 | 25% |
B | 47% | ||
Sports (Cycle)5 | A | Flat reimbursement rate7 | 20% |
B | 63% | ||
Sports (Others)6 | A | Flat reimbursement rate7 | 20% |
B | 52% |
For details on 1, 2, 3, 4, 5, 6, check Table 2.
For details on 7, check table 1.
Grade-based reimbursements for H&B items
H&B consists of TV and Large Appliances (AC, Washing Machine, Refrigerator, Chimney, Cooler, Microwave, Dishwasher)
As part of the inventory grading process for H&B units, we will:
Effective March 1, 2020, we have modified the reimbursement rate of H&B (TV, AC, Washing Machine, Refrigerator, Chimney, Cooler, Microwave, Dishwasher) units as shown in the table below.
Table 5. Grades, their corresponding reimbursement rates and colour codes for H&B units graded at Amazon fulfilment centres | ||||
---|---|---|---|---|
Category | Item grade | Grade description | How to identify item grade on physical unit? | Effective reimbursement rates |
Large Appliance (Washing Machine, Refrigerator, Chimney, Cooler, Microwave, Dishwasher ) | A+ | Item package has company/brand seal intact but the outer packaging may have dents or blemishes | Look for a green sticker on the original package | 0% |
A | The brand/generic seal opened; minimum box damage; no parts missing and has all accessories like TV wall mount, proper base/wheels (for example, case of refrigerators). The company/brand seal has been opened and the unit may have minor physical damage or blemishes and passes the functional testing process | Look for a yellow sticker on the original package | 10% | |
B |
Accessories may be missing or may have failed the functional testing process. The company/brand seal has been opened and the outer box and inside packaging majorly damaged |
Look for an orange sticker on the original package | 35% | |
C | The product does not pass all functional test | Look for a black sticker on the original package | 0% | |
BER | Example, TV unit is received completely broken into pieces or mobile phone has a cracked screen that may need to be replaced | Look for a black sticker on the original package | 90% | |
Television | A+ | Item package has company/brand seal intact but the outer packaging may have dents or blemishes | Look for a green sticker on the original package | 0% |
A | The brand/generic seal opened; minimum box damage; no parts missing and has all accessories like TV wall mount. The company/brand seal has been opened and the unit may have minor physical damage or blemishes and passes the functional testing process | Look for a yellow sticker on the original package | 10% | |
B |
Accessories may be missing or may have failed the functional testing process The company/brand seal has been opened and the outer box and inside packaging majorly damaged |
Look for an orange sticker on the original package | 35% | |
C | The product does not pass all functional test | Look for a black sticker on the original package | 0% | |
BER | Example, TV unit is received completely broken into pieces or mobile phone has a cracked screen that may need to be replaced | Look for a black sticker on the original package | 90% |
Grade-based reimbursements for Laptops:
As part of the inventory grading process for Laptops, we will:
Based on the result of this process, we will categorise the unit into one of the four grades as shown in Table 6 below and attach a colour-coded sticker on the manufacturer packaging or box to identify corresponding the grade for a unit
Table 6. Definition of item grades and corresponding colour codes for Laptops | |||
---|---|---|---|
Item grade | Grade description | How to identify item grade on physical unit? | Effective reimbursement rate2 on or after February 5, 2021 |
A |
|
Look for a yellow sticker with the letter "A" on the original package | 10% |
B |
|
Look for an orange sticker with the letter "B" on the original package | 25% |
C |
|
Look for a red sticker with the letter "C" on the original package | 0% |
BER1 |
|
Look for a black sticker with the letters "BER" on the original package | 90% |
Note:
We will reimburse you based on the grade-based reimbursement rate as a percentage of our estimate of fair market value less FBA and selling on Amazon fees that are applicable to the item. The aforementioned grade-based reimbursement rate values will be applicable to units which are eligible for reimbursement under FBA Damaged Inventory Reimbursement policy
The effective reimbursement value is calculated as shown below:
Effective reimbursement value = (Effective reimbursement rate) x [(Fair market value of unit) - (Amazon SOA and FBA fees)
Example of Mobiles
Assume the fair market value of a mobile phone is estimated to be INR 25,000, total Amazon SOA and FBA fees are INR 1,000 and the Mobile phone is graded as C, then the effective reimbursement value will be calculated as:
Current reimbursement value = (0%) x [(25000 – 1000)] = INR 0
Example of Softlines
Assume the fair market value of a shoe is estimated to be INR 1,200, total Amazon SOA and FBA fees are INR 200 and the shoe is graded as A, then the effective reimbursement value will be calculated as:
Current reimbursement value = (10%) x [(1200-200)] = INR 100
Example of H&B
Assume the fair market value of a Refrigerator is estimated to be INR 20000, total Amazon SOA and FBA fees are INR 2000 and the Refrigerator is graded as A, then the effective reimbursement value will be calculated as:
Current reimbursement value = (10%) x [(20000-2000)] = INR 1800
See also: