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This article applies to selling in: India

Using automated order workflow

Automated order workflow is a fast, reliable and easy to use method to get response to your order and return related queries (Easy Ship and Self-Ship Orders). This feature is a part of the Contact us Page on Seller Central. We viewed all your queries on the Orders and Returns page and have incorporated general queries within this feature, so that you can resolve issues on your own without contacting Selling Partner Support.

Steps to use the order workflow

As an example, if you have query regarding the payment where you want to know when you will get your payment for one order, then please follow these steps to use the order workflow:

  1. Please click Contact us
  2. Click Customers and Orders
  3. Please specify the order ID
  4. Select appropriate action for the order (Getting paid for an order). You will view the top solution for the selected option.
    Note: Options will vary depending on the order status.
  5. If your issue gets resolved, then please click Yes and resolve the case. If you think your issue is still not resolved, then please click No and contact Seller Support for assistance.

When to use the order workflow?

Use the order workflow to:

  • Manage, confirm, schedule and reschedule an order
  • Cancel a pick-up
  • Manage returns and refunds
  • Handle claims
  • Proceed when you/customer receives the product in damaged condition/wrong product
  • Initiate refund (full, partial or cancel refund)
  • Find buyer information
  • Find payment related information for an order
  • Pack or get information about buying the packing material
  • Proceed if there is a scheduling error
  • Cancel an order or proceed with cancellation request

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