Amazon will reimburse the following fees inclusive of taxes for all undelivered FBA and Easy Ship units, and customer rejected units above 8% of FBA shipped units and above 8% of Easy Ship shipped units in a month:
With this policy, 100% of undelivered units and customer rejected units above 8% of shipped units in a month are eligible for fee reimbursement. Itemized details for all undelivered and customer rejected orders that are returned to seller or FC and the corresponding reimbursements issued against such orders can be viewed in Undelivered and Rejected Order Reimbursements Reports.
Refer the revised schedule of reimbursement processing effective May 1, 2019 onwards:
|Order ship date||Reimbursement Processing Timelines||Undelivered and Rejected Order Reimbursements Reports||Example|
|First to last day of the month||Within 45 days from last day of the corresponding month||A notification will be sent to the registered email address with the report.||Order shipped by seller/FC between April, 1-30 will be reimbursed by June 15 and reimbursement report will be available by June 20.|
The Undelivered and Rejected Order Reimbursements Report provides itemized details for all Amazon Fulfilled Orders which have been returned to the FC/seller as undelivered/customer rejected, and the corresponding reimbursements issued against such orders in accordance with the reimbursement policy for undelivered and customer rejected shipments. The report will be send separately to the registered email address of Easy Ship and FBA sellers. Refer to this help page to learn more about this report for FBA.
Fulfilment fees is based on the cost of packaging the products ordered (pick and pack), the weight classification and destination of the orders (weight handling).
In case the Weight Handling fee is charged incorrectly for FBA-FC and SF, you can file a case with Seller Support within 60 days from the order ship date to request for the items to be rechecked for their weight/dimensions and reverse any fee that may have been charged incorrectly.Please raise the case by clicking on this link
You can check the Reimbursement Report1 to check if you have been reimbursed for your claim corresponding to “Incorrect Weight Handling Fees”
1,:Please click here to go to the Amazon Fulfilled Reports . You will get the “Reimbursement Report” in this page
|Month||May 2018||June 2018||July 2018|
|Total units shipped||100||50||200|
|Customer rejected units||10||4||19|
|Total customer rejected units as % total shipped units||10%||8%||9.5%|
|8% of the shipped units||8||4||16|
|Customer rejected units eligible for reimbursement = Customer rejected units which are above 8% of shipped units for that month||2||0||3|
This policy does not cover units that are customer rejects at or below 8% of total shipped units in FBA or Easy Ship.
As per the revised methodology to determine the eligibility criteria effective May 1, 2019, sellers will receive the reimbursement for the orders shipped in a month within 45 days from end of the shipped month. For example, the reimbursement for the orders shipped in the month of April 2019 will be processed by June 15, 2019.
Sellers will be reimbursed for the following fees components( inclusive of GST):
The intimation for reimbursement is sent on the registered email id. In case there is a change in the email ID, update the email ID details on Seller Central and the email intimation will be sent to the new email address from next reimbursement cycle. Sellers can update the email address by going to: Seller Central >Settings > Account Info.
Undeliverable is due to Amazon unable to reach customers like delivery attempted, recipient not in, address issue, damaged shipment, delivery attempted on a holiday or after business closing hours. Amazon will reimburse fulfilment fee for all undeliverable units.
Customer reject is case where Amazon is able to reach the customer but the customer creates a web reject or refuses to accept the shipment upon delivery. Amazon will reimburse fulfilment fee for rejected units above 8% of the shipped units for a month.
The Undelivered and Rejected Order Reimbursements Report shared monthly provides itemised details for all Amazon Fulfilled Orders/ Easy Ship orders which have been returned to the FC/ seller as undelivered and customer reject. Sellers can download this report here. The report will have a separate sheet for FBA and Easy Ship.
To evaluate the Customer Rejected unit where we will reimburse fulfilment fees, the below formula is used.
For units shipped using FBA, Customer Rejected units where fees will be reimbursed = ((Number of customer rejected units for the shipped units in a month / Number of units shipped in the month) – 8%) * Number of units shipped in the same month
The same calculation will be applicable for calculating Easy Ship customer rejected units.
For example, If seller shipped out 200 units in the Apr 2019 and if these 200 units, 20 units customer reject units are returned back to FC /seller. The 8% threshold in this case would be 16 (8% of 200 units). The fulfilment fees for 4 customer rejected units (20- 16) will be reimbursed.