Handling time refers to the number of days taken by a seller to procure, pack, and ship a product after the customer order for the product is confirmed. For a Self-Ship order received on Monday 8:00 PM IST with a handling time of 1 day, the ‘ship by date’ will be next day, that is Tuesday by 11:59 PM. For an Easy Ship order received on Monday 8:00 PM IST that has a handling time of 1 day, you will need to schedule pick-up latest by 12:45 PM on Tuesday.
Once the default handling time for your seller fulfilled offers has been changed to 1 day or 2 days, any new products added to Amazon will automatically have a one-day or two-day handling time as default (that is if you do not add a handling time for specific offers) unless you manually set handling time for the product.
No. Handling time is in business days which excludes Sundays. For example, an order that you receive on Saturday with a 1 day handling time is expected to ship on Monday.
You can always change the handling time for your product via the Inventory page. Go to Inventory > Manage Inventory and click Edit for any ASIN for which you wish to change the handling time.
To change handling time for your offers in bulk, follow the steps below:
To change the default handling time, go to Settings > Shipping Settings . In the Settings tab, navigate to Handling Time and click Edit. Select the desired default handling time and click save.
Review all products that have a handling time of more than 2 days and consider reducing this to 1 day. Lowering the handling time to 1 day can help to grow sales for those products and improve customer experience.
We recommend that you keep your Late Dispatch Rate (LDR) under 2% and Cancellation Rate (CR) under 2% to enable good customer experience and maintain good seller performance metrics. To avoid impacting these metrics, we recommend that you ship out your orders by the ‘ship by date’.
Easy Ship, Self-Ship Guaranteed Delivery orders, and Easy Ship Prime orders will not have any impact due to change in default handling time. The default handling time will only apply on Easy Ship and Self-Ship standard orders.