Local Shops on Amazon - Frequently Asked Questions

Below are the common Frequently Asked Questions (FAQs) on Local Shops on Amazon:

What is the return policy for Local Shops - Prime?

Order type	Return Authorisation	Return Pickup	Customer Refunds	SAFE-T Claims	A-Z Claims
Local shops - Prime small parcel any order value	Auto Authorised	Approved logistics service provider will pickup	Auto Refund post pickup by approved logistics service provider	Available	-
Local Shops - Prime heavy and bulky any order value	Auto Authorised	Approved logistics service provider will pickup	Auto Refund post pickup by approved logistics service provider	Available	-
Local Shops orders > INR 25000	Seller	Seller has to pickup	Seller	-	Available
Local Shops orders < INR 25000	Auto Authorised	Approved logistics service provider will pickup	Auto Refund post pickup by approved logistics service provider	Available	-

What if I want to ship my offers to PIN codes to which delivery cannot be done in two days or less through Local Shops – on Amazon Program?

Such offers will not get the Prime badge. You can create a copy of the offer and assign a new shipping template in which you have chosen expedited and standard shipping speeds. If you need further details, contact us at localshops@amazon.com.

How to assign shipping template to my product listings in bulk?

You can use price quantity template to assign shipping template to your product listings (SKUs) in bulk.

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