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This article applies to selling in: India

Resolve Product Related Issues

On the Voice of the Customer dashboard, you can review customer comments to identify issues affecting customers. If you identify a problem, you can act to resolve it.

Here are your options:

Update the product detail page

If comments indicate that the product detail page is confusing customers, we recommend that you update the page. Some common problems include missing compatibility details, incorrect sizing charts, and poor-quality images. Choose the Edit listing option to change the title, bullet points, product description, or images. For more information, see:

Create a removal or disposal order for the ASIN

If you sell your product through Fulfilment by Amazon (FBA) and if comments on the Voice of the Customer dashboard indicate that customers received the wrong item, we recommend removing inventory for that ASIN and re-labeling it. If comments indicate the product was damaged because of improper internal packaging, is defective, or doesn’t work as advertised, we recommend removing or disposing of the inventory.

Relist your product

If your offer has been closed and you’ve already taken action to address problems identified in customer feedback, you can relist your item without contacting Amazon. You can also use this option if you don’t think the customer feedback on the Voice of the Customer dashboard indicates any systemic issues with your product or listing. However, promptly addressing issues that cause negative customer experiences can help you avoid closure of your offer.

Dispute the closure of your offer

If you believe that the customer feedback on the Voice of the Customer dashboard which led to closure of your offer is inaccurate or false, you can dispute the closure and relist your item without contacting Amazon. You will need to indicate the reason you are disputing the closure (Example: delivery issues, customer misunderstanding, fraudulent comments) before relisting.

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