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This article applies to selling in: India

Issue related to Amazon Easy Ship - Incorrect weight and dimensions audit

For information about Easy Ship incorrect weight and dimension, go to: Amazon Easy Ship - Incorrect weight and dimensions policy.

This page will help sellers with details if sellers have any issue related to the audit performed.

Regarding Amazon Easy Ship Weight/Dimension Audit amount debited and how to claim refund

Reach out to the Selling Partner Support with the following mandatory details within 45 days from the date when the amounts are charged by the Amazon pursuant for the audit.

  • The amount debited on the Seller Central account
  • The claw back cycle month
  • Date of debit
  • List of ASIN for which the seller is claiming reimbursement
  • Images of dimensions (length, breadth and height) of the ASIN’s packages with the outer shipping box
  • Images of weight and dimensions (length, breadth and height) of the ASIN’s packages in the audit report without the outer shipping box
  • Images of weight and dimensions of the product without outer shipping box.
  • Images of weight and dimensions of the product with the outer shipping box.
  • Weight audit report sent to the seller for the concerned month.
Note: If the dispute is related to orders where the quantity is greater than 1 unit, provide images for the ASINs with respective quantity packed, to get the issue addressed faster.

For more information, go to Best practices to enter accurate weight and dimension for package during scheduling Easy Ship pickups.

Regarding the Amazon Easy Ship Weight/Dimension Audit Invoice:

  • Check if the invoice is available in the invoice repository in you Seller Central account. This will be available in 48 business hours from the date when the amounts are charged by the Amazon pursuant for the audit.
  • If you don’t find the invoice in the repository, reach out to the Selling Partner Support and mention the claw back cycle month.

Didn’t receive the audit report in your Seller Central account. You can follow the steps mentioned below:

  • Check if you have received an email regarding transaction from the Amazon Seller Services on the claw back debit.
  • If you’ve received the email but you did not find the report in Custom reports section in your account, reach out to the Amazon Seller Services to raise a case.
  • If you haven’t received an email, but see a claw back transaction in your account, reach out to the Selling Partner Support with the transaction date and time. Report is generally available in two business hours from the time of claw back transaction.

For any other queries not listed above, reach out to the Amazon Selling Partner Support for assistance.

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