Pay by Invoice

What is Pay by Invoice?

Pay by Invoice allows Amazon Business customers who are evaluated for credit worthiness by Amazon to make purchases on the Amazon Marketplace using a 30-day credit period for their orders, from the date of invoice.

What are the benefits of Pay by Invoice to sellers?

In the past, Amazon Business customers who prefer to pay using invoices with a credit period have been unable to make purchases on the Amazon Marketplace. Pay by Invoice represents a huge growth opportunity for sellers by opening up their selection to these Amazon Business customers.

Doing business through credit terms traditionally requires additional account receivables work for the seller, assessing buyer's creditworthiness, billing them for purchases, following up for payments, collecting on unpaid invoices and managing bad debt. Amazon is providing all these services to the sellers and managing them efficiently at scale.

Is there any additional fees for receiving Pay by Invoice orders?

There is no additional fee charged for Pay by Invoice orders.

When will I receive my payment for Pay by Invoice orders?

Amazon will credit seller’s Amazon payment account when payment for the Invoice is received from the Amazon Business customer. This may occur around the due date or even before the due date.

However, in case of late payments, Amazon will pay the seller on the 7th day past the due date and continue to recover amount from the Amazon Business customer.

What will happen in case the Amazon Business customer does not pay for Pay by Invoice Orders?

In case the Amazon Business customer does not pay by the due date, Amazon will pay the seller by the 7th day past due date.

Can I get paid on Pay by Invoice orders before the Amazon Business customer has paid the Invoice?

We will be able to make payments only after we have received it from the Amazon Business customer on or before the due date. However, we are continuously working on improving the experience for sellers and will keep you informed of any changes.

Do I contact Selling Partner Support to enable Pay by Invoice?

You do not have to take any action to enable Pay by Invoice. However, all regular Amazon Selling Partner Support channels are available for Amazon sellers who have received Pay by Invoice orders, in case you have any further questions.

Will anything like performance, metrics be affected by this change?

No performance or metrics is affected by this change except on cancellation by seller.

Why did I receive a Pay by Invoice order, when I am not enrolled in Amazon Business Seller Program?

Selection from all sellers on Amazon is made available to Amazon Business customers to ensure the same growth opportunity for all sellers and continue to provide wide selection for Amazon Business customers.

Can I cancel PBI orders? Is there any performance impact or cancellation related fee?

You can cancel your PBI orders. However, this cancellation will be treated similar to the cancellation of any other order. The same policies that apply for cancellation of any order will apply here. You can refer to the Frequently Asked Questions on cancellations here.

Will I be able to see my reports specifically related to Pay by Invoice orders and transactions separately?

You can see pending invoice orders by navigating to Reports > Payments > Open Invoices.

Can I opt-out of receiving Pay by Invoice orders?

You cannot opt-out from receiving Pay by Invoice orders.

To ensure a great shopping experience for Amazon Business customers, we believe that all selection should be available to them. This is a great opportunity for sellers and we want them to be able to participate fully.

Will all Amazon Business orders, be paid using Pay by Invoice and after Amazon Business customer pays Amazon?

Only the qualified Amazon Business customers who have cleared the required credit checks have the option to place orders using Pay by Invoice. Joining the Amazon Business Seller program does not convert all your orders to Pay by Invoice. Payment time on orders paid by customers using other payment methods will not be impacted by Pay by Invoice.

Do I need to include an Invoice with payment instructions when shipping Pay by Invoice orders?

Amazon will generate an invoice for you for all Pay by Invoice orders, with payment instructions stated within the invoice. You should not request payment from the Amazon Business customers directly or invoice them on different terms or off Amazon at any time.

Learn more about payments.

What happens if a Pay by Invoice order is returned?

If the Amazon Business customer returns a Pay by Invoice order, the standard returns policy is applicable.

There can be two scenarios:

1. If the refund is initiated before the Amazon Business customer makes the payment, the refund amount will be shown as pending against the sale Net Amount. The refund adjustment will be posted to your Available Balance at the same time as the sale Net Amount. Either when the Amazon Business customer pays for the Invoice or within 7 days past the due date of the Invoice, whichever comes first.
2. If the refund is initiated after the Amazon Business customer’s payment has been received, the refund adjustment will be posted to your Available Balance immediately.