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This article applies to selling in: India

Fake order or buyer abuse check for Easy Ship or Self-Ship orders

If you suspect a buyer to be abusive or an order to be fake for Easy Ship or Self-Ship orders, then you can now directly report that order on Seller Central. This will replace the earlier process of calling Selling Partner Support and reporting that order by sharing the order details.

To register a case on Seller Central, please follow these steps:

  1. Log in to your Seller Central account and click Help.
  2. Click Get Support.
  3. Click Selling on Amazon. Click Or, browse for your issue in the menu link at the bottom of the page.
  4. Click Easy Ship or Self-Ship orders --> click Report a suspicious order.
  5. Enter Order ID in Order box and click Next.
  6. Choose the appropriate reason, click Next and then click Submit.
    Note: If the reason is different from the provided options, then please choose Something else and click Next. In the text box, provide the reason as to why you suspect the order to be fake and then click Submit to report that order.

Once the order is reported, we will get back to you within 24 hours through e-mail with the details of the next steps. If there is no evidence against the order/buyer, then we will email you to ship the order. In case the order is Easy Ship and found to be a fake or the buyer is abusive, we will cancel the order and send you an e-mail confirming the same. In case the order is Self-Ship and found to be a fake or the buyer is abusive, we will send a mail recommending you to cancel the order. In case you do not receive any e-mail from our team, we suggest you to ship the order before the Estimated Shipping Date (ESD).

Note: For Easy Ship orders, the cancellation charges will not be levied and Cancellation Rate metric will not be impacted. For Self-Ship orders, we will automatically reimburse the cancellation charges and reverse the Cancellation Rate metric within 15 business days.

We recommend you to report the order at least one day before the Estimated Ship Date (ESD). If you raise the case within the last 24 hours of Estimated Ship Date (ESD), then we will not be able to complete the investigation and your order will get auto cancelled. In this case, we suggest you to ship the order before the order cut-off period.

Note: If you have multiple Order IDs for which you suspect order to be fake / buyer to be abusive, then please report each of such orders separately by following the steps mentioned above. Do not reply on the case with more examples as your Order IDs will not get prioritised for the investigation.
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