Presently, when a customer returns a product ordered on Amazon.in, as part of the services subscribed by you on Amazon.in the product is shipped back to the originating Fulfillment Centre (FC) from where the order was shipped to the customer. Once the product is received, depending on the condition of the product and under the terms of the Amazon Services Business Solutions Agreement and the applicable programme/policy documents, we will either re-list the product for sale or if found unfit for customer use (as per the agreed damage standards) the product is stored in the FC until a removal is arranged.
Return Consolidation will now help in consolidating all the returns to the nearest consolidation Centre instead of the original FC. This will minimize interstate movements and is expected to reduce the damages caused due to long distance transportation of products.
Currently, we have enabled four FCs for return consolidations, which are BOM7 in the West, HYD8 in the East, BLR7 in the South, and DEL4 in the North. Customer returns and undelivered shipments will go to one of these four FCs, depending on which Return Centre is the closest to the customer location.
Intrastate consolidations is a default opt-in feature. Based on your returns rate and your APOB (Additional Place of Business) registrations, you will be enabled for the programme (you may have already received an email or will be receiving an email from email@example.com this information). However, interstate return consolidations are enabled only after receiving an approval from you.
Intrastate consolidations happen between cities within the same state. For example, if an order was fulfilled from the SPNA FC in Pune, Maharashtra, to a customer in Maharashtra and the customer then returns it to Amazon, this return will be consolidated in BOM7 (Maharashtra) based on your APOB registrations for the FC. The Stock Transfer Report (STR) will show that the return was processed in BOM7 and the inventory will correspondingly be added into your account.
Interstate consolidations happen between different states. For example, if an order was fulfilled from BOM3 (Maharashtra) to a customer in Punjab (in North India) and the customer returns the product to Amazon due to some reason (customer return or undeliverable/reject), with interstate consolidation enabled, the return will now be processed in the North Return Centre (DEL4, Haryana) and not in BOM3 (Based on your PPOB and APOB registrations for the state and FC). The Stock Transfer Report will show that the return was processed in DEL4 and the inventory will correspondingly be added into your account. Similarly, based on the return Centre, the return address printed on the RMA, SLAM label, and Invoice will change accordingly.
To opt for the Return Consolidation programme, fill in the following form: https://survey-az.tfaforms.net/1719 or share your consent by reverting to the introduction e-mail sent by us.For further queries, you can write to: firstname.lastname@example.org.
A Return Centre (RC) is a Fulfillment Centre which specializes in Return Processes and where all the returns of a seller will be routed, processed, and stored if he/she opts for the Return Consolidation programme. This will be irrespective of the FC that shipped the product to the customer. For example, if the product of a seller was shipped from DEL4 (North) to a customer in Maharashtra (in the West), when the customer returns the product it will be routed to BOM7 (West) and processed there because BOM7 is the RC nearest to the customer.
No, currently there is no additional charge for this programme. Any change in the terms of the programme will be communicated well in advance and sellers will have the option to withdraw their participation, if desired.
The value salvage impact to the seller is explained in the tables below:
|Product Sale Value = INR 1000|
|Reimbursement Value = INR 300|
|At Non-RC FC - 50% saleability yield||Units||Value (INR)|
|A||Total Monthly Returns||100||100*1000 =1,00,000|
|B||Sellable Returns - (A*50%)||50||50*1000 = 50,000|
|C||Reimbursed Unsellable Returns- (B-A)||50||50*(300) = 15,000|
|D||Total value salvage - (B+C)||50,000+15,000 = 65,000|
|At RC- 60% saleability yield||Units||Value (INR)|
|A||Total Monthly Returns||100||100*1000 = 1,00,000|
|B||Sellable Returns - (A*60%)||56||56*1000 = 56,000|
|C||Reimbursed Unsellable Returns - (B-A)||44||44*300 = 13200|
|D||Net salvage (B+C)||56000+13200 = 69200|
|E||Additional GMS opportunity from unsellable through relisting (if opted in) considering 25% of unsellable are relisted and sold at 65% realization||(25%*44%*1000*65%) = 7150|
(Indicated numbers might vary based on products)
Recommerce capabilities (Light touch prep and Grading & Relisting) are enabled at these four RCs which are BOM7, DEL4, HYD8, and BLR7, and sellers can therefore also improve the salvage value of their unsellable product returns.
No, your returns will be consolidated at the nearest RC to where you are registered. However, we encourage you to register at all four RCs for better conversion of sellable yield from returned units. Note: In the absence of APOB, the shipment will be routed to the shipping FC (original FC).
The returns processed to the RCs will follow the exact same process that is followed in FCs.
There will be no change in the reimbursement policy and it will continue to be the same.
When your customer returns a product, the initial sale transaction will get reversed and the physical product will be returned to the RC along with an e-way bill, if applicable. A Stock Transfer Report (STR) for the branch transfer of the product along with tax calculations will be created and will be available on a monthly basis in your Seller Central account. This report will be published in the first week of every month (Date: 6th) for the previous month’s transactions. To download the report, go to Seller Central > Reports > Tax Document Library > Merchant Tax Report > Stock Transfer Report. For downloading the branch transfer invoices, you need to raise a request to Seller Support along with the transaction IDs from the STR. The details of reporting workflow is explained in the table below.
|1||DEL2 ships the product. Invoice gets generated in Seller Central account from DEL2 to customer||DEL2 ships the product. Invoice gets generated in Seller Central account from DEL2 to customer|
|2||Shipment delivered to the customer in Telangana.||Shipment delivered to the customer in Telangana.|
|3||Customer creates a return request||Customer creates a return request|
|4||Initial sales transaction gets reversed.||Initial sale transaction gets reversed and virtual stock transfer from DEL2 to HYD8 gets generated (goods physically move from original shipping FC to RC). STR and invoice are generated for stock transfer, seller gets IGST credit at HYD8|
|5||Shipment is carried back to DEL2||Shipment is carried back to HYD8|
|6||Return processed in DEL2 <end of process>||Return processed in HYD8 <end of process>|
Branch transfer invoice will be raised from the Seller Central account with the value of the ordered item which is being returned to RCs. Sellers will be able to claim IGST credit at their transferee branch, i.e. in the RC state. In the above example, the seller will get IGST credit at HYD8 after branch transfer from DEL2 to HYD8 is completed, subject to applicable tax reporting requirements.
The Stock Transfer Reports give you the information below:
|Snapshot date||Transaction ID||ASIN||Shipped from||Shipped to||Quantity|
As shown in the report above, in the second column Transaction ID you will find a string starting with the shipment ID and ending with keyword “CONRET”. Shipment ID is the ID for which the return was processed and the CONRET keyword indicates that it is a Returns Consolidation transaction. For example, “22179462xxx06-3342f8d94cee6bfa25af926db7024804-CONRET” where “22179462xxx06” is the shipment ID and “CONRET” at the end specifies that it is a Returns Consolidation transaction.
To opt in to the programme, you should have a valid GST, APOB registrations in the RCs i.e., BOM3, BLR7, DEL4, and HYD8, or depending on the location of your products at any one of the RCs (Please refer to Q4 in the FAQ section above for more details).
You can opt in to this programme by replying to the programme introduction email sent by Amazon and confirm your participation or you can also fill in and submit the following form https://survey-az.tfaforms.net/1719.
You can request withdrawal from the programme by sharing your concerns email@example.com. We will reach out to you to address your concerns. In case the concerns are still not resolved, you can confirm your withdrawal from the programme over an email to firstname.lastname@example.org. Please note that if you withdraw from the programme, the changes in routing may take up to 30 to 40 days from your withdrawal confirmation date.
Still have concerns/queries? You can write to email@example.com, and we will arrange a call back within 3 business days.