|Home||Lost||Damaged||Switcheroo/Materially Different Return||Fee Reimbursements|
Use the self-service FBA Reimbursement tool to understand if your order is eligible for a reimbursement.
This process is used to address the seller's concern related to receiving different unit in a particular removal order than what the seller had initially shipped out. In order to avail reimbursements for removal order Switcheroo, seller is expected to raise a claim within 30 days from day of delivery of shipment using the link .
|Used Case||Reason||Process||Clock Start Date||Claim/Reimbursement window from clock start date|
|Seller Received Different Item||Claim Based||Day of delivery of shipment||30 days|
Below is the information required for raising the claim request by the seller :
In addition, we may request and require a seller to provide CCTV recordings/Video Evidence to substantiate their claims.
The CCTV recordings/Video Evidence for a claim should cover the following steps for the claimed unit:
All the steps should clearly show the product and package/shipping labels to identify the order and shipment details. In case the seller fails to provide the CCTV recordings/video evidence, the seller claims may be declined.
For the switcheroo reimbursement use case, please use the following tools and reports to help identify and resolve the discrepancy:
Reimbursement Report1: Use this report to find out if you have been reimbursed for this use case
1,:Please click here to go to the Amazon Fulfilled Reports . You will get the “Reimbursement Report” in this page