FBA-FC Switcheroo/Materially Different Return Inventory Reimbursement Policy

Use the self-service FBA Reimbursement tool to understand if your order is eligible for a reimbursement.

FBA-FC Switcheroo/Materially Different Return Inventory Reimbursement policy

This process is used to address the seller's concern related to receiving different unit in a particular removal order than what the seller had initially shipped out. In order to avail reimbursements for removal order Switcheroo, seller is expected to raise a claim within 30 days from day of delivery of shipment using the link .

Below is the information required for raising the claim request by the seller :

• Removal Order ID
• Tracking ID
• Image of the unit received
• Image of License Plate Number (LPN) label/FNSKU on the unit (mandatory for Unsellable removals from large fulfilment centres (FCs)/ Amazon Fulfilment Technologies (AFTs), such as HYD8, BLR5)
• Image of LPN is not mandatory if the disposition of the unit in the removal order is Sellable

In addition, we may request and require a seller to provide CCTV recordings/Video Evidence to substantiate their claims.

The CCTV recordings/Video Evidence for a claim should cover the following steps for the claimed unit:

• Overview of the box received and a view of all sides of the box
• Unpacking process of the outer box
• Unpacking contents inside the box
• Opening each item inside the box and displaying the unit received inside.

All the steps should clearly show the product and package/shipping labels to identify the order and shipment details. In case the seller fails to provide the CCTV recordings/video evidence, the seller claims may be declined.

Switcheroo Reimbursement Reconciliation:

For the switcheroo reimbursement use case, please use the following tools and reports to help identify and resolve the discrepancy:

Reimbursement Report¹: Use this report to find out if you have been reimbursed for this use case

¹,:Please click here to go to the Amazon Fulfilled Reports . You will get the “Reimbursement Report” in this page