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This article applies to selling in: India

Self-Ship return policy for Furniture category

This policy is applicable in case of C-Return requests of Self-Ship products belonging to the product category: Furniture. If a furniture item was fulfilled by seller and is eligible for return as mentioned below, then seller is expected to replace the order or issue refunds on returns. For return, seller should provide uninstallation and pick up services to the customer. If a seller fails to do so as per the Self-Ship return policy stated here, then buyer can file A-to-z claim and Amazon may grant the claim in buyer’s favour as per the A-to-z Guarantee Claim policy.

Following conditions will have to be met for application of this policy:

  • Customer has placed the return request within 10 days of delivery of the product and
  • Product belongs to the furniture category and is fulfilled by Seller (Self-Ship) and
  • Product falls under one of the following conditions:
    1. Damaged
    2. Defective/non-functional
    3. Missing parts or accessories
    4. Different than ordered / not as per description on Detail Page
    5. Buyer changed their mind

Below policy will be actioned:

  • Guidelines for return pickup: Buyer should retain the original packaging of the product and reach out to seller via Buyer-Seller Messaging Service platform. Seller should respond with acknowledgement of the issue within 48 hours of the request, and arrange a technician visit to the buyer’s address for uninstallation within 4 days of the request. Buyer should confirm once that is done, after which the seller is required to arrange return pickup within 4 days of buyer confirmation and issue refund within 48 hours of the return pickup. If the seller is unable to schedule technician visit, pick up or provide refund within time-frames specified above, then any valid A-to-z Guarantee Claim as per the claim policy, filed by customer may be granted to buyer, and seller would bear the cost of customer refunds.
  • It is seller’s responsibility to arrange for uninstallation of the products and arrange for return pickup for any return requests raised by the customer.
  • In case of a product mismatch, seller will need to replace the product at no extra cost. If a replacement is not possible, then seller will process a refund on customer order in accordance with Refund Policy.
  • In case of any missing or damaged parts, seller will send a replacement part at no extra cost. In case shipping of the missing part is not possible, customer can opt for either a part refund for the missing part or a replacement at no extra cost. If a replacement is not possible, then seller will process a refund on customer order in accordance with Refund Policy.
  • In the above cases, even after a replacement, if a customer again receives a damaged product, then the customer can claim a refund and seller will need to process a refund on customer order in accordance with Refund Policy. Seller must accept returns using their own network from all PIN codes that he/she has configured to deliver for all the above products.
  • If a dispute arises between customer and a seller, and if the seller fails to address the query within two business days, then the Amazon A-to-z Guarantee becomes available to the buyer. For more information, please see A-to-z Guarantee policy.

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