Watch this video to learn about Returns, Refunds, and Cancellations Frequently Asked Questions.
You can issue refunds in full or in part via the Manage Orders tool.
Most refunds are issued based on the payment method used at the time of purchase. If your buyer makes a purchase using a prepaid card, you will need to refund the purchase amount in the form of a credit to that prepaid card.
See Refund Orders for information about issuing refunds.
The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes 3 to 5 business days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction.
For more information, see Fees - Return and Refund policies.
When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot see this link, the refund has been released to the buyer and can no longer be canceled.
If this is the case, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge.
We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer.
Once the buyer's card has been recharged, the recharged amount will appear as a credit in your Payments account. Once the customer's card has been recharged, the recharged amount will appear as a credit in your Payments account.