Buyback programme enables Amazon customers to receive exchange offers from buyback partners by exchanging their used products while purchasing new ones. Customers will see an associated buyback offer on the applicable self-shipped orders on the Product Detail Page. It improves affordability for customers while potentially reducing the hassles of disposing of used products at a competitive price.
Buyback will benefit you in the following ways:
No. Based on your interest to join, you can work with Amazon team to enrol for the programme.
As part of the programme, you will submit buyback exchange value quotes for products for which you want to provide the exchange option to your customers. We will assist you in updating your offers for exchanged products and when the buyback portal is launched, you will be able to set the price on your own.
Once you onboard as a buyback partner, you are required to add money to QwikCilver (QC) wallet. All exchange value on your exchange offers gets funded from this QC account. Our internal team will help you to understand more on QC wallet, once you onboard as a buyback partner.
On the Product Details page of a buyback eligible product, customers sees With Exchange option along with the Without Exchange (regular offer) option for purchase. Customers must share some basic details about their used product, such as brand, type or model, and condition to purchase With Exchange. Once the used product information is provided, the exchange value offered by you for that particular used item will be displayed. If the customer accepts the exchange value, then they will be able to buy the new product at a price reduced by the exchange value by following the standard checkout process.
Currently buyback is enabled on nine categories - mobiles, tablets, laptops, televisions, refrigerators, washing machines, air conditioners, furniture, and audio. Sellers can choose to enable buyback offers on these categories and specific brand or product types in each of the categories.
Customers can only return an old product if it is the same type as the new product. For instance, customers will not be able to exchange an old AC for receiving an exchange value on the purchase of a new mobile phone. The list of old products eligible for exchange value will be available on the product detail page of the new product. Customers will be able to check whether their old product (brand or model) is eligible for the programme. Customers will be able to check the exact exchange value that will be offered in exchange for it.
Once you fill the form to onboard, our internal team explains you to on-board as buyback partner. We will ask you for a set of PIN codes where your buyback offers needs to be live. You are requested to provide only such PIN codes where you can do the delivery yourself using Amazon delivery app. You should also ensure that these PIN codes are a subset of your delivery coverage in the shipping settings in Seller Central.
Sellers will clearly be able to see buyback orders on
Seller Central Manage Orders page:
You are required to
In order to offer customers a meaningful value for their old product, there are certain minimum exchange value limits set depending on the category. You have to offer buyback exchange value greater than or equal to this value. Buyback quotes less than this value will not be processed during the offer uploads.
No. You are expected to collect old products from customers while delivering the new one and verify the condition of old product at customer’s doorsteps.
No. Amazon will not assist in re-selling the old product collected from customer.
All buyback order must be delivered by using the Self Deliver button on your Manage Orders page on Seller Central. For buyback orders, Confirm Shipment button in your Seller Central account will be disabled. You are required to ship orders using Self Deliver button. It will generate Amazon shipping labels. You are required to use Amazon Delivery app to scan these labels and deliver orders to customers.
No, currently you cannot charge customers for providing buyback offers.
No, currently you are not required to pay any fee (for the first three months) to onboard on buyback programme.
You can follow the steps below to delivery buyback order:
Following flowchart contains the steps to deliver a buyback order:
You are expected to verify the old product during delivery and ensure that it matches with the condition provided by customer during order placement. In case the old product condition is different, you can reject the entire order, inform the customer, and abort delivery. Customers will be refunded with the amount paid by them while checking out. You are requested not to dispute the old product condition post pick-up as Amazon will not accept any disputes or claims.
No. You cannot file reimbursement claim on the old product. You are required to verify the condition of old product at customer’s doorstep during delivery of the new product. If condition of product is different, then you can abort delivery and mark order as rejected.
For a customer return, you are not expected to return the old product. Customers will be refunded their total value (amount paid + buyback exchange values).
Customer will receive amount paid + Gift Card of exchange product amount - exchange fees (Exchange fees is charged by Amazon and will not be returned in case of return request).
Your seller central account will be debited with amount paid by the customer + exchange product amount.
For a customer reject or undeliverable, since the new product was not delivered or old product picked up, customers will be refunded only the amount paid (product value minus buyback exchange values) + exchange fee.
Your seller central account is debited the full amount by the customer + exchange product amount. Since, you did not receive the old item, your QC account will be refunded with the exchange product amount.