Troubleshooting Suppressed and Active Lightning Deals

You can actively monitor your upcoming Deals from the Lightning Deals Dashboard in the days leading up to the deal start date to ensure they continue to meet the eligibility requirements.

Troubleshooting suppressed Lightning Deals

You can find your suppressed deals in the Needs action section of the Lightning Deals Dashboard. If a deal is suppressed, a warning message is displayed at the top of the Lightning Deal details page along with instructions on what needs updating. Within the Product Details and Pricing section of your Deal, you'll find the fields outlined in red or a warning icon indicating the specific error. Click on the icon to get a brief description of the error.

Troubleshooting active Lightning Deals

1. Confirm that the deal wasn't cancelled and still shows as Active in the Upcoming and active section of the Lightning Deals Dashboard.
2. If the deal is Active, identify the category that the ASIN(s) belong to using any of the following methods:
   
   1. Open the Amazon detail page of the ASIN(s) participating in the deal and locate the category that is listed directly above the main image.
   2. Locate the Category (item-type) assigned to the ASIN(s) or parent ASIN from your Manage Inventory page in Seller Central:
      
      1. Search for the ASIN within Manage Inventory and click Edit. For ASIN(s) with variations, search for the parent ASIN and click Edit.
      2. The Category (item-type) can be found alongside the product summary information.
3. On the Today's Deals page on Amazon, use the filters to view Active Lightning Deals and select the Department that corresponds to the Category (item-type) you identified in step 2.
4. If you are still unable to find your active deal, see the following section below. If your deal is not showing up in any category on Today's Deals then contact Seller Support.

Deal shows up in wrong category or under Everything Else on the Today's Deals page

The category of the ASIN or parent ASIN will also be the category that the deal will surface in on Today's Deals. If your deal shows up under the Everything Else department, the category of the ASIN(s) and/or parent ASIN participating in the deal could be invalid or missing.

1. If your deal is showing up under the wrong category or under Everything Else, contact Seller Support to update the category of the ASIN and/or parent ASIN.
2. In some cases, you can change the category yourself. For more information, see Classify your products with Product Classifier.

In some cases, deals with variations may continue to run even when certain child variations fail to meet the Lightning Deal criteria. This would result in only the eligible ASINs participating in the deal while the ineligible ASINs become suppressed. However, if too many variations are suppressed then it could result in the entire deal becoming suppressed or cancelled. If you find that not all variations are showing up in your deal, follow these steps:

1. Open your Lightning Deal from the Lightning Deals Dashboard to confirm if the missing variations are suppressed. If suppressed, review the errors and take the necessary steps to fix the suppression.
2. Confirm that variations missing from your deal have active offers and have not been changed to Inactive (Closed) within Manage Inventory.
3. Confirm that the missing variations are still assigned to the original parent ASIN from when the deal was first created.

Running a Lightning Deal does not guarantee that you will win the Featured Offer.

1. If you do not find your Lightning Deal active on the Product Detail Page, then check if a different seller is winning the Featured Offer.
2. Try lowering your Deal price to improve your chances of being the Featured Offer.