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This article applies to selling in: India

Local Shops - Amazon Delivery App: Issues and Troubleshooting steps

Sl. No Issue Screenshot Error Probable root cause of the issue Troubleshooting steps
1 Unable to invite the delivery personnel (or) Unable to add or invite the delivery associate by adding name and email ID under 'User permissions' tab in Seller Central An error occurred, please try again.
  1. Default location is not created or updated under "Buy shipping preferences"
  2. Mismatch in default location address with GST address details.
  3. Email ID that associate is trying does not have an account registered with A.in as a customer.
  4. If driver personnel is an AMZL DA
  5. If driver personnel is registered with another seller.
  6. If you are registered as DA in Amazon Flex program.

  1. Check if ship from address is created and marked as default under buy shipping preferences page.
  2. This address should be same as your manage GST details address.
  3. Check if email ID is registered with A.in as a buyer.
  4. Driver needs to be invited using another buyer account on A.in was not been previously used for registration as DA for AMZL
  5. Driver needs to be invited using another buyer account on A.in which has not been previously used for registration as DA for another seller
  6. Contact seller
  7. Partner support team to be off-boarded from Flex or any other program.
2 Unable to process orders using Self Deliver option. Self Deliver option is not available in MYO (Manage Your Orders) page.
  1. Default location might not be created or updated under "Buy shipping preferences"
  2. Your account might not be approved on Delivery app.

  1. Check if ship from address exists and is marked as default under 'Buy shipping' preferences page.
  2. Ensure your account is approved on Amazon Delivery App. If your account is not safelisted, contact Seller Support team.
3 Unable to login to Amazon Delivery App (or) delivery associate is not able to login to Amazon Delivery App Your account needs additional set up, contact the seller partner support to complete setup for your account.
  1. Driver/ DA logged in with credentials which is not an existing amazon buyer account while accepting the invitation.

Invitation sent to driver is accepted by using the seller amazon account credentials.


  1. Re-invite a different driver/ associate and make sure that driver logs in with a registered Amazon buyer account while accepting the invitation.
  2. Should only use the credentials (login ID and pwd) which was received before and you should never accept a DA invitation using your own Seller Central account ID and password. Always use a separate but valid buyer account on A.in for DA invite and acceptance.
4 Unable to scan the barcode You are not able to scan the barcode through the app or WRONG BARCODE. PLEASE SCAN THE PARCEL LABEL
  1. User is trying to install the app with a lower version of android phone.
  2. Delivery associate has not been on-boarded on seller’s SC account.
  3. DA might be clicking on the barcode icon while opening the App.

  1. Ensure the Android version to be more than 6.0
  2. Check whether DA is added under user permission tab in SC.
  3. Ensure you are not clicking at the barcode icon when you open the app.

*If the problem still persists, please contact Seller Support team with the following details:

Login details, approximate time of the issue (UTC), capture the screenshot or make video of the error and provide device details (android version, IMEI number)

5 Amazon Delivery App crashing Unable to open the App User is trying to install or open the app with a lower version of android phone.
  1. Check if the android version of the phone is 6.0 or more. If not, use a phone with the supported android version.
  2. If android version is 6.0 or greater then try reinstalling the App.
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