Send to Amazon: Change or cancel your shipment

Cancel a shipment

You can cancel your shipment by clicking on the Delete shipments and charges at the bottom of the workflow page. Deleting will cancel all shipments you created and move them into Canceled status in your Shipping Queue.) You are responsible for removing all canceled labels from boxes and pallets.

Cancel FBA pickup

You can cancel FBA Pickup by clicking on Delete shipments and charges at the bottom of the workflow page. You have 12 hours before the scheduled pickup appointment to cancel the pickup and avail a refund. After that time, voiding will cancel all the shipments you have created, but you will not be able to void the shipping charges.

Changing the ship date

If your expected Ship date changes after you confirm your shipment, you can update it in step 3 of the workflow by clicking Change ship date.

Changing shipment contents after shipment creation

We understand that due to normal business events, you might need to change the contents for a shipment after shipment creation. You can do so by clicking View or edit contents in the shipment details box after confirming a shipment.

Can I change my ship-from address for individual shipments created?

Yes, you can change your ship-from address for each shipment by going to Step 2: Confirm shipping. Then, click on ‘change’ next to the ship-from field.

Can I change my ship-from address after my shipment is completed?

The ship-from address cannot be changed once the shipment has been finalized. You will need to cancel your shipment and create another one with the correct ship-from address.

Can I cancel individual shipments in my workflow?

No, it is not possible to cancel individual shipments in Send to Amazon. We request you to confirm the shipments prior to step 2, and ensure all the shipment are sent to the respective fulfillment centres.

Can I add or remove boxes in a shipment after shipment creation?

Currently it is not possible to add or remove boxes to a shipment, although we are working to add this feature.

Can I edit box weight and dimensions after shipment creation?

No, it is not possible to edit box weight and dimensions after shipment creation, although we are working to add this feature.