Changes to program policies

Listed below are upcoming changes to Amazon’s programme policies.

Update to FBA lost inventory claim policy

We are making a change to the FBA-FC lost inventory reimbursement policy starting May 14, 2021, to simplify the lost inventory reconciliation process when you file claims.

We are removing the limitation of waiting 30 days from the date inventory is lost in an Amazon fulfilment centre to file a claim. With our updated Inventory Adjustments report, lost FBA inventory adjustments will be displayed only when they have been reconciled or are eligible for a reimbursement claim. For any lost FBA inventory that has not been reimbursed or found, a claim may be filed with Amazon immediately.

To review the changes, go to FBA-FC lost inventory reimbursement policy after May 14, 2021.

Update to Supply Chain Standards

Effective October 15, 2020, we are updating our Supply Chain Standards page to provide details about our existing policy and help you adhere to these guidelines. Our standards include the Amazon supplier code of conduct, which requires that products be manufactured in safe, healthy, and inclusive work environments. The Supply Chain Standards page also provides information about why standards are important, how we implement them, and the potential consequences for violations. We are not changing our supplier code of conduct as part of this update. See the updates here.

Update to Communication Guidelines

From November 19, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on 04/11/2020).