Products returned by customers and received at our fulfilment centres are checked to ensure that they are in sellable condition. For an eligible product that is otherwise unsellable, the product requires light touch protective prep services such as minor cleaning and/or prepping before it can be sold as new. FBA will perform poly-bagging, bubble-wrapping and boxing or other light touch protective prep services on your eligible FBA units returned by customers to our fulfilment centres. After we successfully perform the light touch activity on eligible products, they will be returned to your inventory in sellable, new condition. While prepping, the product’s primary packaging is not altered and the service is offered only when the product is in pristine condition.
You are enrolled in the FBA Light Touch Protective Prep services by default. In the Fulfilment by Amazon settings, you can select at any time to opt in or out of the program for one or more categories of products. When a customer returns a unit in one of the categories in the FBA Light Touch Protective Prep services for which you have opted, we will review the product and determine if it is eligible for the services.
Not all products are eligible for the FBA Light Touch Protective Prep services and these services aren’t available in every fulfilment centre. We are going to carry out Light Touch Protective Prep services on your behalf for all your eligible products across all brands at eligible Amazon fulfilment centres.
We may modify the terms and conditions that apply to the FBA Light Touch Protective Prep services at any time in accordance with the Amazon Services India Business Solutions Agreement.
We may terminate the FBA Light Touch Protective Prep services (or your participation in the services) at any time by providing notice to you of seven days.
You may change your selected categories or discontinue your participation in the FBA Light Touch Protective Prep services by changing your Fulfilment by Amazon settings. You will be removed from the services once your request has been processed.