Dear Amazon Seller Support Team,

With reference to **Case ID 12657037622**, we have followed Amazon’s guidance and submitted a complaint through the **Report Abuse** option for unusual rating activity affecting **ASIN B0FC6RG63V**.

We respectfully request that this case be escalated to the appropriate **internal Customer Reviews / Abuse Investigation Team** for a detailed review. We are a genuine seller and fully respect authentic customer feedback. We are not requesting removal of legitimate customer ratings or reviews. However, the recent rating pattern appears unusual and suspicious because multiple negative star-only ratings appeared within a very short period.

### Date-wise rating evidence

• **20/05/2026:** 40 global ratings, 3-star share approximately **7%**

• **29/05/2026:** 41 global ratings, 3-star share approximately **9%**

• **31/05/2026:** 42 global ratings, 3-star share approximately **12%**

• **03/06/2026:** 44 global ratings, 3-star share approximately **11–12%**

• **08/06/2026:** Additional 3-star rating observed

• **Current:** 47 global ratings, 3-star share approximately **13%**

Between **20/05/2026 and 08/06/2026**, the ASIN received **five 3-star ratings within a short period**. Most of these are star-only ratings without written review content, images, videos, or product-specific feedback. Therefore, no review URL is available for these ratings.

We have maintained **day-by-day screenshot evidence** documenting the rating distribution changes.

During this same period, we observed:

• No corresponding increase in Voice of Customer defects

• No increase in customer complaint trend

• No unusual refund activity

• No product quality issue reported

• No formulation, packaging, or manufacturing change

This ASIN was gaining visibility and sales traction for important customer search keywords such as:

• sugar free chocolate for kids

• healthy chocolate for kids

• no added sugar chocolate bites

• kids chocolate snack

• school tiffin chocolate snack

• individually wrapped chocolate treats

As the rating declined, our product visibility, customer trust, conversion rate, and sales performance have been negatively impacted. This is causing genuine business harm despite no matching VOC issue, refund spike, complaint pattern, or product-quality concern.

Please do not provide only a general policy guideline response. We respectfully request a **specific internal investigation of the recent negative rating activity** on this ASIN and verification that the ratings originated from genuine customer experiences and comply with Amazon policies.

Please confirm that the submitted Report Abuse complaint has been received, linked with **Case ID 12657037622**, and referred to the appropriate internal investigation team.

Regards,

HealthyCrave Cuisine