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An amount between 3,000 to 4,000 is being deducted from me on a daily basis. The issue being shown is something like 'splat_use_case_3976'. The amount is being deducted from COD (Cash on Delivery) transactions. I'm facing a big financial loss. Since such amounts were deducted, I’m thinking of closing my Amazon account. Someone please help me—why is this amount being deducted from me?

Dear Amazon Seller Support,

I hope this message finds you well.

I am writing to report an ongoing issue with my scheduled pickups. Despite booking pickups as per standard procedure, the assigned pickup agent has consistently missed the scheduled pickup dates. This has been happening repeatedly, causing significant delays in fulfilling my orders.

Each time I contact the pickup agent directly, they provide various excuses related to my address and assure me they will come for the pickup later in the day. However, they never show up, and the pickup remains incomplete.

This not only disrupts my business operations but also risks my seller performance metrics. I kindly request you to look into this matter urgently and assign a more reliable pickup service to my location.

Please let me know the next steps, or if any additional information is needed from my end.

Thank you for your attention and support.

Best regards,

Vidayalagranth Pvt Ltd

M If a buyer purchases one of my products and then returns it, who will compensate the seller for the loss incurred due to this?Is the buyer unsure about what he is buying? Was my product defective or damaged and therefore a return is accepted?When a buyer returns a purchased product without any defect, then the cost of the order, shipping, packing and other charges should be deducted from the buyer and not from the seller.

Hi

We would like to informed not getting orders in Amazon platform this may month .

Hello,

We have multiple ASINs that are stuck in FC processing for months. Approx 1500 units in multiple warehouses. If you have faced similar issues. Please share your experiences.

Subject: Urgent: Unexplained Charges – “splat_use_case_3976_label” & Recurring Excessive Weight/Dimension Deductions

To: [Amazon Seller Support ]

Dear Amazon Support Team,

I am writing to raise an urgent concern regarding unexplained and unauthorized charges appearing on my account under the label “splat_use_case_3976_label”.

Over the past 3 days, I have been charged a total of ₹50,000 INR under this label without any corresponding custom report or explanation being provided. These charges are unexpected and seem to be linked to recurring excessive weight/dimension deductions, which I believe are incorrect and not justified.

I request your immediate attention to the following:

1. Detailed breakdown and reason for the charges labeled “splat_use_case_3976_label”.

2. Clarification on why these deductions were made without any custom report or prior notification.

3. Review and reversal of any incorrect or unfair deductions applied.

4. Measures to prevent such deductions from occurring again without due process or communication.

Please treat this as an urgent escalation. I would appreciate a prompt response and resolution, as such deductions are significantly impacting our business operations.

Looking forward to your swift action.

I am writing to urgently escalate CASE ID: 11150553642 regarding my top-selling listing, which has been entirely reserved by Amazon without any clear explanation or resolution.

Currently, all 20 units of this listing are marked as "Reserved," making them unsellable, and this has severely impacted my sales performance. This is especially concerning as I’ve recently restocked 1,000 additional units based on the strong performance of this product.

While I understand if Amazon needs to inspect a few units for quality or customer complaints, reserving the entire inventory without allowing even partial sales is unreasonable. I respectfully request that Amazon:

Limit the reserved quantity to 1 unit for inspection, if necessary,

Release the remaining units back to active status immediately so we can resume sales,

Provide a clear update and reason for the reserve action.

So far, the only response I’ve received is:

“We are currently working on your concern with our team closely. Once updated of any information, we will revert to you right away.”

Unfortunately, this response is vague and does not address the urgency or financial impact this is causing to our business. We are a small seller and this listing is critical to our revenue.

I kindly urge you to take immediate action and help restore our listing to active status or at least provide a detailed explanation and timeline for resolution.

Looking forward to your prompt reply. @Seller_gAhPNiLrkfTcr

@Seller_BlIVJdYD3zD3G @Seller_Udi0JNbTrsmUV @Seller_5WsK3rrVFyBk9

One of the ASINs with 70 units are blocked due to FC processing for 20 days now. Seller support is keep on telling the same answer that internal team is looking into it. But no improvement at all.

We are facing loss because of this issue. Not sure how to resolve it

Case id: 11093334752

In my Amazon I am getting more wrong in RTO and return, is it coming in yours also in easy ship