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नमस्कार सभी साथी विक्रेताओं,

मैं पिछले 1.5 वर्षों से Amazon पर एक सक्रिय विक्रेता हूँ और मैंने अपने अनुभवों के आधार पर कुछ बातें नोटिस की हैं, जो शायद आप में से कई लोगों ने भी महसूस की होंगी।

1. बड़े विक्रेताओं को मिलती है खास 'Internal Support'

* कई टॉप ब्रांड्स और बड़े विक्रेता **Amazon की इंटरनल सेलर टीम से डायरेक्ट सपोर्ट** प्राप्त करते हैं।

* उन्हें मिलता है:

* **रियल टाइम डाटा और एनालिटिक्स**

* **बेटर प्रोडक्ट प्लेसमेंट**

* **टॉप लिस्टिंग पर प्राथमिकता**

* **PPC गाइडेंस और ऑप्टिमाइज़ेशन**

* **सीज़नल ऑफर्स और बूस्ट कैम्पेन में शामिल होने का मौका**

> उदाहरण: एक ही कैटेगरी के दो प्रोडक्ट में, बड़ा विक्रेता बिना रेटिंग्स के भी टॉप पर होता है जबकि छोटा विक्रेता 4.5★ के बावजूद नीचे रहता है।

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2. छोटे विक्रेताओं की स्थिति

* PPC का खर्च लगातार बढ़ता जा रहा है — **क्लिक रेट ₹15-₹25 तक** पहुँच गया है, जबकि ऑर्डर नहीं आ रहे।

* सेल्स बढ़ाने के लिए **कोई गाइडेंस नहीं** मिलती।

* **डिफेक्ट रेट, रिटर्न्स और कस्टमर केयर मेट्रिक्स** को लेकर लगातार पेनाल्टी का डर।

* और सबसे अहम: **कोई भी "बूस्टिंग टीम" या "इंटरनल कनेक्शन" नहीं है जो हमारी हेल्प करे।**

क्या ये निष्पक्ष प्रतियोगिता है?

अगर Amazon truly "customer-centric" है, तो क्या seller ecosystem में ये अंतर सही है?

हम छोटे विक्रेता:

* ग्राहकों को वैल्यू देना चाहते हैं

* कस्टमर सर्विस सही रखते हैं

* genuine प्रोडक्ट बनाते हैं

लेकिन support और visibility में हमें लगातार पीछे रखा जा रहा है।

मेरा अनुरोध:

1. Amazon को सभी sellers को समान अवसर देना चाहिए – support के मामले में भी।

2. छोटे विक्रेताओं के लिए एक **Dedicated Seller Growth Program** होना चाहिए।

3. Internal टीम की transparency बढ़ाई जाए – कि कौन कैसे जुड़ सकता है।

**आप सभी से निवेदन है कि इस पोस्ट पर अपनी राय और अनुभव जरूर शेयर करें।**

अगर हम सब संगठित रूप से बात करेंगे, तो शायद बदलाव संभव है।

धन्यवाद।

I have listed a baby towel which is non-returnable as per amazon and wish to make it Returnable. Raised the case with amazon. They replied: As per the update received from our internal team, we would like to inform you that for these ASIN are non-returnable due to their classification as "Baby Product" with "7501020" as their "Product_Subcategory" (Catalogue attribute causing non-returnability).

However other brands with same product have their respective product listed as 10 days Returnable.

I think I need to change the subcategory or something. If yes kindly help to do so and guide the right category/subcategory.

I am really frustrated with the way Seller Support is handling my case. I submitted a detailed Plan of Action (POA) several days ago, fulfilling every requirement they asked for. Yet, I have received absolutely no update, no resolution,

It has been almost 10 days now, I am being charged storage fees

There was not even a single complaint on voice of customer

Case id 11334285502

I am really frustrated with the way Seller Support is handling my case. I submitted a detailed Plan of Action (POA) several days ago, fulfilling every requirement they asked for. Yet, I have received absolutely no update, no resolution, and no clear communication from Amazon.

This kind of delay is unacceptable. As sellers, we run businesses and every single day without proper support causes huge financial losses. I have followed all the steps properly, responded on time, and still there is total silence from Seller Support.

Is anyone else experiencing such delays after submitting POA? How long does it usually take to get a proper response? This is seriously affecting my trust in the system.

Amazon needs to realize the impact of such careless delays on genuine sellers. I expect immediate action and would appreciate any guidance from fellow sellers who have faced similar situations.

I want to sell silver jewellery but all my silver purity approval certificates have been rejected many times. Even I changed my product & changed hallmark centre . I am a new seller ,no one care on amazon seller support team. They gave a preset rejection answer every time.I wasted lot of money on certificates and wasted lot of time . No one give proper information about its process.

very unfair behavior by seller support team. I am very disappointed .very bad experience on amazon

May any one help me?

Its showing order defect rate as 6.25%. how can i fix this issue please help.

hello team,

i am gaurang from healthoxide brand and i want to know about your service how youre working and what is the onbording process.

thank you so much

Dear Amazon Seller Support,

I am writing to formally escalate an issue that has been ongoing for several days and is seriously affecting my business.

I have 7 ASINs for which I have entered complete product information (description, dimensions, weight, etc.) through multiple methods including:

Direct listing updates via the Seller Central website

Flat file bulk updates (both partial and full updates)

Inventory file uploads and attribute corrections

Despite all this, the product detail pages do not reflect the updated information. Here are the affected ASINs:

B0FF2C77DR

B0FGDHH7NP

B0FFBD3Y6J

B0FFB8Y4LR

B0FGNXC8HK

B0FF344SWC

Over the past 7+ days, I have opened 20-30 cases, made numerous calls, and spent several hours trying to resolve this. Each time, I am told the fields are “locked by internal teams” and a ticket will be raised to find out why. However, I never receive a proper response, and the next day, I am forced to repeat the entire process with no progress.

This lack of resolution has caused severe business disruption. I have invested over ₹15 lakhs into product development, manufacturing, and branding. Due to the delay in resolving this listing issue, my products are not presenting correctly to customers, resulting in lost sales and financial loss.

What I Need:

Immediate unlock or override of the attribute restrictions preventing updates.

Confirmation of which attributes are locked and by which team.

Explanation of why the product detail page content is not being reflected publicly.

Escalation to a technical or catalog specialist team that can resolve the issue once and for all.

Please treat this as URGENT and high priority. I am completely helpless at this point and am seriously considering lodging a formal complaint unless this is addressed promptly.

Looking forward to a prompt resolution.

I have nt got my vine access , i have been seeling on amazon for past 3 year as a reegistered brand, yes i did brand registry , but still havent access to amazon vine , do anyone enrolled to vine recently? kindly help with a process