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Please share the both invoices

24-WMM-199169, 24-WMM-222429

All orders are shipped on the same day, still it has impacted on our account.

3rd class service by Amazon and their inefficient seller support.

Dear Team,

I am always delivering on time product. Some time late dispatch issue by courier persons kindly talk to your courier partner, and pls late related issue in my account

Hi

I want to find out how our perfume [Luxury Product] can easily pick up sales. Luxury means - its not much luxury. For example, a 30ml rate comes in a range of 1200 INR. 50ml 1750 and so and so.

So, while I search for perfume, perfume for men, women, like that, we are not visible. Can anybody help me figure this out?

Our Product: Sere Perfume

Attribute 'purchasable_offer.our_price' does not have the expected value(s).

Bringing to the notice of amazon seller. All registered at Amazon Brand registery Branded products are linked and mapped to Desertcat website and sold throughout the globle. How is it possible. Any changes made to the listing here gets reflected at those websites including the images. Is it possible and allowable by Amazon who are supposed to protect the brand. Is it possible to file a violation

Amazon's return policy is not great, Amazon should reduce its return duration time from 10 days to a minimum of 7 days as people just use the product and then return the product which lead to seller havy loss, or there should be some tag system for the products , amazon should also need to understand seller point of views how much they bear loss.

I used my savings, borrowed money from my parents, did all the paperwork and prepared documents to launch a store on Amazon. Did product market research and found a product that I can sell. I did brand registry on Amazon. Listed products under that Brand name and used A+ listing. After a week, first order came. It made me happy. I prepared that order, wrote a thankyou letter for my first valuable customer and shipped it. Then after 5 days, next order came, I repeated the whole process, prepared the order, wrote a thankyou letter and shipped them. Then, next order came after 3 days, then after 1 day. Now the time had come, where I started to receive more than one order per day. Sometimes I used to get 1, sometimes 2 and sometimes even 3. I used to follow the same process- preparing the orders, writing a thankyou letters and then shipping them. 25-30 days had passed like this. I was very happy with the progress as previous selling records was breaking after every 2 to 2 days. I started to think that finally gear cogs have starting to move. But it was not the time to sit and celebrate. So I started to do more product market research to launch more products. Simultaneously I also started to learn about FBA, how to works and related fee and charges. It looked great so I registered with my nearest FBA warehouse to get Prime badge on my chosen products. I packed some of my Inventory in boxes to send them for FBA 3 month trial.

For the first time, I had reached 4 orders per day and the good part was that it wasn't even the weekend. Butterflies were flying in my stomach as I waited excitedly for the upcoming weekend anticipating another record break by the margin of at least 2 additional sales.

But then, Sunday came - and passed. To my surprise, not even a single order I received that day. It made me sad, but it was ok - 'no worries, it happens sometime', I told myself. However, on Monday, I discovered that an unauthorized seller has mapped their multiple products with my listing, under my brand, and selling them at 30% cheaper price than mine. I was shocked, that how can they sell my product at such low price, when even I was working with razor thin margin and also how did they even managed to map their product with mine without any authorization letter or Invoice. Because I was not selling my products anywhere except on Amazon. So I knew that they are selling fake generic products and using my listing and branding. It was affecting my business very badly. My daily orders had reduced to zero. But again I told myself, 'No worries, it is part of the process, sometimes people try to take advantage of others'.

I put FBA and product market research on hold and did test buy of all mapped ASINs with my other account. So that I can inspect those mapped product and file a violation complaint. Upon receiving the orders, I unpacked and inspected them under the camera. I found that this seller was selling generic product made with cheapest quality raw material. It didn't even had branded label on it. Product was totally different from the Bullet Points that I had mentioned on the website, A+ content, description and even Title. They looked different from photographs that I had uses in my listing. I was baffled, why Amazon is even allowing them to sell on their website as they are doing multiple policy violations. Basically, they are scamming our customers, that too using my Branding.

More than a week had passed already since their mapping. So I filed the complaint using "Report a Violation" tool as soon as I can. Explained everything in that report, attached all the necessary documents and sent it. I had faith that Amazon will take action and remove the mapper from my listing. But that didn't happened. Instead they rejected my complaint immediately after filing it, without any clear explanation, and give me the link of seller support. So I raised my complain over there, explained everything again. After reading my problem they forwarded my case to a specialist and told me to wait for their response. After half a day I received a mail with another link of another Report a Violation form. I filled that, and explain my problem again along with necessary links. But you know what, it got rejected again and they gave me another link of seller support. I again contacted them, again explained my problem, they they again forwarded my case to a specialist. Guess what? next day I got another mail form their specialist with another link. I have been doing this again and again for last 5 to 6 days as if stuck in a loop. And still there hasn't been any progress. It has been already more than 15 days since the mapping.

I wonder what went wrong, What did I do to receive this kind of treatment from Amazon. Maybe I celebrated my early success way too soon. And now, these days I'm having more headaches instead of orders. Why amazon is not helping me out. It feels like they are delaying or avoiding my case on purpose. It is very heartbreaking. Don't know how long I can keep this up...

Dear Amazon Team and Fellow Sellers,

I would like to bring attention to a critical concern regarding the lack of clarity and completeness in the various payment-related reports and monthly invoices provided by Amazon. As MSMEs, it becomes extremely time-consuming, high cost for accounting and complicated to reconcile payments and maintain proper accounts due to the following issues:

1. Inconsistency in Reports:

- Transaction View, All Statements, Reports Repository do not provide a complete and transparent breakup of each order's product charges and associated Amazon fees.

- Statement View and Disbursements are somewhat aligned, but still lack the level of detail required for accounting purposes. Statement View gives a decent breakdown of orders but does not reflect in the Transaction View which is what most sellers refer to while tallying.

2. Invoices Missing Critical Details (Order ID & Fee Breakdown):

- The monthly invoices provided by Amazon do not mention Order IDs against various fees such as referral commission, closing fees, shipping charges, or promotional rebates.

- This makes it extremely difficult to match charges to individual orders.

- Unlike retail stores, where every receipt clearly shows the product name, price, individual taxes, and final totals, Amazon’s invoices resemble sending a document without an “address” — making reconciliation almost impossible.

Our Request:

Please provide a single break up report (preferably in Excel format) that includes main header and sub header in columns wise Covering

- Order ID

- Product Charges like Product Principal, Gift Wraps ,COD charges and corresponding IGST,CGST & SGST

-- All Amazon Fees (Commission, Shipping, Closing, etc.) & Corresponding Taxes IGST,CGST & SGST (broken down by tax type)

-- Promotional Discounts

- Final Column - Bank Settlement Amount

Kind Note:

The Excel format allows up to 16,384 columns, which provides more than enough space to represent each type of charge or fee as a separate column header. For every order ID (each row) as a checkpoint to refer, the relevant value can be filled under the corresponding fee/charge column (if applicable). This structure would allow sellers to instantly see which charges apply to each order and their corresponding tax implications — making the entire reconciliation process far more efficient and transparent with very less time consuming.

This will enable sellers to accurately reconcile monthly invoices with transaction-level data without needing to jump across multiple reports.

If any sellers have found a way to reconcile these efficiently, please share your solution. Otherwise, I kindly request fellow sellers to upvote this post so the concern reaches Amazon’s finance and report development team.

Thank you,

PMS Textiles Team

@Seller_BlIVJdYD3zD3G@Seller_gAhPNiLrkfTcr @Seller_5WsK3rrVFyBk9 -- Please forward to concern team. No use of conveying to seller support team.