Dear Fellow Sellers,

I hope you're all doing well. I’m reaching out to this forum in the hope that someone who has faced a similar issue can guide me through resolving a significant problem with my Amazon seller accounts.

The Issue:

I originally created an account (Money Enterprises India) in 2022 using GST: 09ACPPW8271N1ZC.

Amazon required seller identity verification for this account.

I tried to complete the video verification process several times, but every attempt resulted in an “internal error” message. Despite multiple retries, I was unable to complete the process, and the account was deactivated.

In 2024, I created a new GST (07ACPPW8271N1ZG) from a different state and opened a new seller account (Money Overseas).

After three months of selling, Amazon deactivated the new account, stating it was linked to my old account.

To reactivate the new account, Amazon requires me to reactivate the old account. However, the old account remains unverified due to the same "internal error" issue I encountered earlier.

What I’ve Tried:

I have reached out to Amazon Seller Support multiple times, explaining that the old GST is now cancelled, and we no longer wish to use the old account.

I requested them to separate the two accounts or verify my new account independently.

Request for Help:

If anyone has experienced a similar issue:

How did you resolve it?

Were you able to get Amazon to separate the accounts or bypass the old account verification?

Any tips or advice on how to escalate this matter effectively?

This issue has significantly impacted my business, and I’m looking for any guidance that can help me resolve it.

Thank you in advance for your time and assistance. I greatly appreciate any insights you can share!

Best Regards,

Money Overseas

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TWO POINTS EVERY REAL BUYERS IN E-COMMERCE PLATFORM MUST DO.

AS THE SCAMMERS CAN BE IN MARKET ONLY IF THEY HAVE ACTIVE SIM

TO CHECK IF ADDITIONAL SIM CARDS ISSUED TO OTHERS ON YOUR AADHAR ID PLS DO THIS ACTION BELOW

This website TAFCOP PLEASE LOG IN AND CHECK YOUR ID IS THE NUMBER OF MOBILES ARE ACTIVE , EVEN THAT DO NOT BELONG TO YOU ARE ALL BEEN USED BY SCAMMERS

IMMEDIATELY DEACTIVATE THOSE NUMBERS SO THAT WILL HELP THE SOCIETY TO HAVE SOME POINT OF TIME LESS SCAMMERS MAY BE YOU ARE SAVED

FURTHER

AMAZON MUST ASK ALL ACCOUNT USERS ID THAT IS MASKED AADHAR ID TO UPDATE THEIR ACCOUNT IF NO MASKED AADHAR IS SUBMITTED TO AMAZON AND ADDRESS CANNOT BE VERIFIED , THEN AMAZON MUST DEACTIVATE THOSE ACCOUNTS .. .AS SERIOUS BUYERS WILL ALWAYS HAVE BILLING ADDRESS AND SHIPPING ADDRESS ALWAYS REAL.

Dear Amazon Seller Support,

I recently received a returned product for one of my listings (a keychain), but instead of getting back the original item, I received a used mosquito machine. This is completely unrelated to my product and appears to be a case of return abuse or fraudulent return.

This not only causes me a financial loss but also affects my inventory and customer trust. I kindly request you to investigate this issue and take necessary action against such behavior. I am also sharing this issue here to alert fellow sellers to be cautious and aware of such return frauds.

Kindly help me with the correct compensation and take strict action against such returns.

Thank you for your support.

Best regards,

[ ESANDOOK]