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Seller_hYJUsKW3zyNcV
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Seller_kguoELl4COfVB
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Seller_hYJUsKW3zyNcV
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Customer return reason "ITEM ARRIVED TOO LATE"
by Seller_hYJUsKW3zyNcV
Amazon replied

Amazon is running out of common sense. Why I am saying that? They are asking customers return reason "ITEM ARRIVED TOO LATE". It seems like the item was delivered to the customer a decade later. They are accepting return with such useless return reasons. Who delivered the item? It is AMAZON. Who is responsible for the delay (whatever it is)? It is AMAZON. Then why amazon accept returns or why they are charging our account with refund processing fee when they are responsible for the delay? There are so many useless reasons are offering by amazon to their beloved customers.

1. Not required anymore. (my question is if the customer don't need the item anymore then why they accepted the delivery or why should we pay for refund process fee? Actually they are returning the item after using the product and AMAZON is happily taking back and charging our account)

2. Ordered in error. I don't know what the hell is this? Customers are placing prepaid orders and surprisingly returning by saying that they have ordered the item in error. It seems like they were posessed by some ghosts while placing orders. After using the item they are returning the product by saying that ORDERED IN ERROR and amazon is happily taking back and charging our accounts.

See AMAZON we are small sellers and we all are struggling to earn each penny in this competetion market. Show some humanity to us while charging our accounts and accepting returns from customers.

31 votes
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29 replies
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Seller_kguoELl4COfVB
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1. Never hand over or drop your parcel without it being scanned or marked as "Picked Up."

If the pickup mark is not done, your item can be lost or stolen, and you won’t be able to claim it.

2. Always check the number of items linked to a single OTP.

Sometimes multiple returns are grouped under one OTP. In such cases, they may take fewer items but mark all as returned, causing losses.

3. Never disclose your seller name on Amazon.

If you confront or question them, they might target you with fake orders or tricks to cause losses.

59 votes
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3.9K views
25 replies
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Seller_jYtaexVPx66Hb
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Seller Support unable to understand the query
by Seller_jYtaexVPx66Hb
Amazon replied

Seller Support is not understanding queries, giving irrelevant replies, and wasting time instead of providing proper solutions. This is seriously affecting business operations — please review and respond with accurate support.

When sellers raise issues, we expect precise answers and real solutions. Instead, we keep getting generic copy-paste replies that don’t solve the actual problem. This leads to delays, frustration, and financial impact.

Amazon must ensure Seller Support agents read queries carefully, address the specific concern, and give clear actionable responses. Sellers deserve professional support to run their business smoothly.

Kindly look into this matter.

Thank you,

Eye Wah

9 votes
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351 views
11 replies
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Seller_t8HZXUuRU88Xg
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Dear Amazon Seller Support Team,

I hope this message finds you well. I am writing to seek assistance regarding my seller account and product listings. Despite having my listings active for some time, I have not been receiving any orders.

Could you please review my account and listings to ensure everything is set up correctly? Additionally, I would appreciate any guidance or best practices you can share to help improve my product visibility, conversion rate, and overall performance on Amazon.

5 votes
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506 views
10 replies
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Seller_vNeh8ggu1Zg7k
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Buy Box issue
by Seller_vNeh8ggu1Zg7k
Amazon replied

it feels totally hopeless and ridiculous after losing the buy Box on my new inventory

I have been maintaining my account health and dispatching the products time to time but after all this it feels like a soldier without the weapons standing in the battlefield

My sales were going low and the competitors were increasing so I decided to list new product but after listing them I came to know that I lost the Buy Box. I tried contacting seller support but every time they responded with "Maintain your account health and dispatch your products time to time".

I was very satisfied with the Amazon seller service but after losing the buy Box I lost intrest in the Amazon and sometime I think of leaving the Amazon.

4 votes
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359 views
11 replies
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Seller_xkwDczt8sPSmx
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Hello Sellers!

The Great Indian Festival leading up to Diwali 2025 (October 20) represents one of your biggest opportunities of the year! Last year, 42,000 sellers achieved their highest-ever single-day sales.

What Customers Want This Year 📊

  • 60% of shoppers plan to increase their Diwali spending
  • 84% are likely to explore new brands and products
  • 54% are planning purchases for self or home
  • 61% will use Amazon for product research

⬇️ So, how should you prepare? ⬇️

1. Pre-Festival Marketing (August-September)

  • Build excitement with "coming soon" promotions
  • Launch early deals for advance planners
  • Create themed landing pages highlighting festive collections
  • Start marketing or social media campaigns to reach existing customers

2. Connect With Your Audience

Need Help?

Are you planning to try any new advertising strategies this festival season? Were you successful in driving sales last year? Share your thoughts below!

Best regards,

Indy

16 votes
6 votes
2.4K views
68 replies
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Seller_pGaJTZb3yUi7n
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return related issue
by Seller_pGaJTZb3yUi7n
Amazon replied

I haven't received my return for 2 months When will I get my return???

2 votes
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278 views
12 replies
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