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    Seller_khUF6HPR2AHxu
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    🌱 Grow & Tell: Who or what keeps you going as a business owner?
    by Seller_khUF6HPR2AHxu
    Amazon replied

    Hi sellers! Welcome back to Grow & Tell 🌱 - our conversation starter series here in the Grow Your Business category. No pressure, no right or wrong answers, just a chance to connect and share perspectives. 🙌

    Your next question is...

    ❓ Who or what keeps you going as a business owner?

    Drop your answers in the replies!

    1 vote
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    226 views
    7 replies
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    Seller_byLjHXg36nldV
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    Late shipment rate
    by Seller_byLjHXg36nldV
    Amazon replied

    Our late shipment rate is increasing day by day, due to the non-pickup of shipments on time by our pickup associate.

    Our shipments are ready on time, but the pickup associate either doesn't come for pickup or comes late

    19 votes
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    Customer return reason "ITEM ARRIVED TOO LATE"
    by Seller_hYJUsKW3zyNcV
    Amazon replied

    Amazon is running out of common sense. Why I am saying that? They are asking customers return reason "ITEM ARRIVED TOO LATE". It seems like the item was delivered to the customer a decade later. They are accepting return with such useless return reasons. Who delivered the item? It is AMAZON. Who is responsible for the delay (whatever it is)? It is AMAZON. Then why amazon accept returns or why they are charging our account with refund processing fee when they are responsible for the delay? There are so many useless reasons are offering by amazon to their beloved customers.

    1. Not required anymore. (my question is if the customer don't need the item anymore then why they accepted the delivery or why should we pay for refund process fee? Actually they are returning the item after using the product and AMAZON is happily taking back and charging our account)

    2. Ordered in error. I don't know what the hell is this? Customers are placing prepaid orders and surprisingly returning by saying that they have ordered the item in error. It seems like they were posessed by some ghosts while placing orders. After using the item they are returning the product by saying that ORDERED IN ERROR and amazon is happily taking back and charging our accounts.

    See AMAZON we are small sellers and we all are struggling to earn each penny in this competetion market. Show some humanity to us while charging our accounts and accepting returns from customers.

    37 votes
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    29 replies
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    🔴 Scam ALERT: Important Tips for Safe Returns and Pickups
    by Seller_kguoELl4COfVB
    Amazon replied

    1. Never hand over or drop your parcel without it being scanned or marked as "Picked Up."

    If the pickup mark is not done, your item can be lost or stolen, and you won’t be able to claim it.

    2. Always check the number of items linked to a single OTP.

    Sometimes multiple returns are grouped under one OTP. In such cases, they may take fewer items but mark all as returned, causing losses.

    3. Never disclose your seller name on Amazon.

    If you confront or question them, they might target you with fake orders or tricks to cause losses.

    59 votes
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    😩Seller Support That Doesn’t Support😩
    by Seller_jRDVdUOn3lMN9
    Amazon replied

    CASE ID 11622055252 — @Seller_gAhPNiLrkfTcr @Seller_5WsK3rrVFyBk9 please take a look at this case. Is this really how Amazon plans to treat its sellers? This experience has not only wasted my time but also felt extremely disrespectful. I’m losing trust in Amazon Support — and this is coming from someone who was genuinely appreciative of your service just six months ago. This case wasn’t even handled by an inexperienced live agent; I raised it directly to the grievance desk, where only leadership-level experts are supposed to respond. Unfortunately, it seems like resolving seller issues is no longer a priority. Instead of improving, Amazon appears to be following Flipkart’s path — harassing sellers, wasting time, providing wrong information, and now simply ignoring concerns. As moderators of this forum, I hope you have the authority to look into this matter and take corrective action.

    15 votes
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    15 replies
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    Seller_jYtaexVPx66Hb
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    Seller Support unable to understand the query
    by Seller_jYtaexVPx66Hb
    Amazon replied

    Seller Support is not understanding queries, giving irrelevant replies, and wasting time instead of providing proper solutions. This is seriously affecting business operations — please review and respond with accurate support.

    When sellers raise issues, we expect precise answers and real solutions. Instead, we keep getting generic copy-paste replies that don’t solve the actual problem. This leads to delays, frustration, and financial impact.

    Amazon must ensure Seller Support agents read queries carefully, address the specific concern, and give clear actionable responses. Sellers deserve professional support to run their business smoothly.

    Kindly look into this matter.

    Thank you,

    Eye Wah

    9 votes
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    11 replies
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    Request for Assistance – Not Receiving Orders and Guidance on Improving Listing Performance
    by Seller_t8HZXUuRU88Xg
    Amazon replied

    Dear Amazon Seller Support Team,

    I hope this message finds you well. I am writing to seek assistance regarding my seller account and product listings. Despite having my listings active for some time, I have not been receiving any orders.

    Could you please review my account and listings to ensure everything is set up correctly? Additionally, I would appreciate any guidance or best practices you can share to help improve my product visibility, conversion rate, and overall performance on Amazon.

    5 votes
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    12 replies
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    Buy Box issue
    by Seller_vNeh8ggu1Zg7k
    Amazon replied

    it feels totally hopeless and ridiculous after losing the buy Box on my new inventory

    I have been maintaining my account health and dispatching the products time to time but after all this it feels like a soldier without the weapons standing in the battlefield

    My sales were going low and the competitors were increasing so I decided to list new product but after listing them I came to know that I lost the Buy Box. I tried contacting seller support but every time they responded with "Maintain your account health and dispatch your products time to time".

    I was very satisfied with the Amazon seller service but after losing the buy Box I lost intrest in the Amazon and sometime I think of leaving the Amazon.

    4 votes
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    375 views
    11 replies
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