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Seller_Udi0JNbTrsmUV
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Help Pages Ke Liye Aapki pasandeeda bhaasha Kaunsi Hai? 📝
by Seller_Udi0JNbTrsmUV
Amazon replied

Namaste!

Hum aapse yeh jaanana chahte hain ki ‘Help Pages’ padhne main Kaunsi bhasha aapko sabse aasaan lagti hai?

• English • Hindi • Hinglish • Ya Koi aur kshetreey bhasha?

Hamein kripya bataein. Aapke sujhaav se hum ‘Help Content’ ko aur bhi behter bana paayenge.

Apne sujhaav sajhaa karein – Dhanyavaad

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📢 Essential Amazon Seller Resources - All in One Place!
by Seller_BlIVJdYD3zD3G
Amazon replied

🌟Welcome to Week 2 of New Seller Success Series!🌟

Dear Seller Community,

I hope you're having a great day! I wanted to share some valuable information about the free resources Amazon provides to help grow your business. As we move through 2025, it's crucial to make the most of these tools:

🔹 Seller Central Hub

  • Your one-stop dashboard for monitoring account health
  • Track sales and performance metrics
  • Access essential business reports

🎓 Seller University

  • Free online courses and webinars
  • Live Q&A sessions with experts
  • Up-to-date training materials

📱 Amazon Seller App

  • Manage your business on the go
  • Quick access to important metrics
  • Real-time notifications and updates

Google play link

Apple store link

💡 Seller Support

  • Personalized guidance on listing optimization
  • Policy clarification
  • Direct problem resolution

📊 Performance Reports

  • Detailed business analytics
  • Actionable insights
  • Trend analysis tools

🤝 Service Provider Network

  • Vetted third-party service providers
  • Streamline your operations
  • Professional business solutions

💙 Facebook Seller Group

  • Connect with fellow Amazon.in sellers
  • Share best practices and tips
  • Learn from successful sellers

Have you tried any of these resources? What has been most helpful for your business? Let's discuss in the comments below!

Make sure to bookmark them for easy access!

Would love to hear about your experiences with these tools. Share your success stories or ask questions - we're here to help each other grow! 🌟

2 votes
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Seller_RTCxsrXo5OlKT
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Is case resolution with amazon seller support taking too long ?
by Seller_RTCxsrXo5OlKT
Amazon replied

Is it just me or is everyone facing the case resolution with amazon seller central taking too long ? i have 2 cases open - one for 9 days and other more more than 15 days .

Everytime they just keep saying internal team is working on it

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Big fraud happend on amazon return order
by Seller_vWsqHkKAJWht6

Dear Amazon Team,

I am writing to report a serious case of fraud regarding a recent return order.

The customer had ordered 15 items (Cost: 30000 INR approximately), which included pure brass, bronze, and copper products. However, the customer claimed the package was not received and a return was initiated. When we received the returned package, we were shocked to find that all our original brass, bronze, and copper items had been stolen.

Instead of our valuable items, the return package contained used steel plates, an iron tawa, and an old steel pot. This is a clear case of return fraud or tampering, and it has caused us a significant financial loss.

As a genuine seller, we are deeply concerned about how such incidents are being allowed to happen. It’s extremely discouraging and unsafe to continue selling on the platform if this type of fraud is not addressed properly.

We request Amazon to:

Investigate this matter thoroughly from your side.

Help us initiate a SAFE-T claim to recover our loss.

Take strict action prevent such incidents in the future.

Looking forward to your urgent support and resolution.

Best regards,

K.N CREATION

17 votes
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Seller_TzQZvlgv9eRSU
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My listing has been hijacked
by Seller_TzQZvlgv9eRSU

Hi,

Some other seller has used my Asin to map my listing and offering the product for cheap price , due to which they got buy box .. I have already applied for trademark and it is in pending status, I have done brand registry in Amazon … even though I have done brand registry , how Amazon allowing other seller to map my listing … this is completely a loop hole in Amazon … hijackers making use of this , my sale is completely blocked by the other seller, I have sent cease and desist message directly to hijacker seller , no response from them … I have ordered test buy for evidence to submit in report a violation form..until the test product arrive , I am helpless ! Can anyone from Amazon support can quickly take an action ?

2 votes
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7 replies
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Seller_H7AQj1Jd3C9Bd
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how to apply GTIN exemption
by Seller_H7AQj1Jd3C9Bd

how to get GTIN exemption ?

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Seller_5VeW1EzSZ7Sea
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order relater
by Seller_5VeW1EzSZ7Sea

need help of order no403-9857872-6161952 cal back

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Amazon appreciation post
by Seller_BEZjSVfwp40bW

We have all been pretty critical of amazon in the discussions, but let us take a moment to appreciate them for the good stuff they are doing.

  • No other courier refunds the shipping charge in case of orders rejected by customers. Amazon does that.
  • Customer trust: People love shopping on Amazon as they know the company is customer-centric. This brings in more orders.
  • Unified shipping charges across the country, in the recent shipping charges update. This has been a blessing for a small seller like us as courier partners charge more than double and speed post of India post charges almost 1.5 times the easy ship charges.
  • Amazon easy ship has a very high delivery rate in comparison to other courier partners.
  • Zero referral fee across plenty of products if the selling price is <300, what a wonderful change.

One suggestion from us to Amazon is, handle RTO orders carefully. A lot of times, the RTO orders are damaged and are in no condition to be dispatched to another customer.

Agreed, there are many fronts in which amazon can improve, but overall, the experience has been pretty much solid for us.

3 votes
6 votes
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2 replies
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Seller_J46UYStEonfJq
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Return Orders Not Delivered—Only Receiving SMS/OTP Without Item
by Seller_J46UYStEonfJq
Amazon replied

@Seller_gAhPNiLrkfTcr @Seller_BlIVJdYD3zD3G

I’m reaching out because I’m facing an issue with my return orders that were canceled by the customer/returned I’ve received SMS and email updates saying my package is out for delivery, but i haven’t received any calls from your return team to collect the item.

& sometime they doesn't even need OTP and the order status suddenly started showing Returned to seller HOW?

Here are the details:

Canceled Orders (2):

Order ID: 404-7416441-2860360, 4-0281984-9041140

Returned Orders by Customer (6):

Order ID: 403-2902471-3717108, 407-1038358-2137904, 407-8113204-1554717, 407-4530715-6789144, 405-0574683-8228353, 171-0149094-3645913

Additionally, I called all the numbers listed in the SMS and email notifications I received, but no one could provide information on where my orders are. They informed me they don't have the orders, yet Amazon continues to send SMS messages with their names and contact details.

On top of that, Order ID 404-7416441-2860360 hasn’t been delivered to me and is showing as “Returned to Sender.” Please check again and ensure it is delivered to me.

It’s my request that an investigation is called into this return team or manager who seems to be mishandling the process. They keep sending SMS notifications but never deliver my orders.

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Seller_wO3kc6ds3qoKv
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featured offer was removed
by Seller_wO3kc6ds3qoKv

Hi everyone,

I sell my products on amazon via private label and I am the one seller on my listing but last few days the featured offer was removed all of my listings and there is not any reason about that. Everything looks like good (account health, customer feedback etc). However there is not any button like `add to basket` etc on my listing. How can I solve this problem? Anyone know to solve this problem?

Best wishes

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🚨 Spot a Suspicious Order? Act Now!
by Seller_gAhPNiLrkfTcr

How to Report in 3 Steps:

🚩Red Flags to Watch:

  • Unusual large quantities
  • Suspicious delivery address
  • New buyer with multiple orders
  • Mismatch in buyer details
  • Buyer requesting off-Amazon contact
  • Requests to change delivery address
  • Multiple identical orders across different accounts
  • High-value orders without questions
  • COD (Cash on Delivery) orders with high value

What Happens Next:

• We'll respond within 12 hours via email

• ⚠️ IMPORTANT: If no email received, ship before Estimated Shipping Date (ESD)

Note: Report each order separately. Don't combine multiple orders in one report.

📚 Learn More: "Fake order or buyer abuse check for Easy Ship or Self-Ship orders"

Keep selling safely! 💪

Sakura

5 votes
0 votes
591 views
13 replies
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