I’m writing this out of deep frustration as a seller on Amazon India (Bamboo Street). Despite submitting the missed pickup form, completing all required steps, and even raising a Seller Support case, my scheduled Easy Ship pickup has not happened and I’ve received no actionable resolution so far. I have logged in 5-6 complains, filled form 4 times.

I’ve followed up, highlighted the impact on customer satisfaction and dispatch timelines, but there is no escalation matrix available, and no clarity on when or if the pickup will be attempted.

What’s more concerning is that this isn’t an isolated incident. It seems there’s a disconnect between support responses and the ATS/logistics team. As a brand committed to prompt service and customer trust, this delay is hurting our performance and reputation.

Can someone from Amazon please escalate this to the ATS Pickup Operations team? Sellers: Have any of you faced similar repeated delays? If yes, how did you resolve it? Amazon, we need better communication and a transparent escalation workflow for pickup failures. Hoping someone here can truly help.

Also this is not just a seller issue, as a customer I’ve placed orders that were delayed for over 7 days and ultimately cancelled with no explanation. Turns out, the pickup never happened from the seller, and the system just voided the order. Even my return requests were falsely marked as “Customer declined pickup” and this happened four times in a row. I never declined, and nobody even showed up. This recurring pattern is not only harming sellers, but also eroding customer experience. It leads me to wonder is this a subtle push by Amazon to phase out Easy Ship in favor of FBA?

We need: 1. Transparent updates from the logistics team. 2. Real accountability when pickups are missed 3. Faster escalation paths and resolution timelines.

If other sellers or customers are experiencing this, let’s bring visibility to it. Amazon, this isn’t a one-off—it’s systemic.

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I’m seriously frustrated with how Amazon has been handling pickups lately.

For the last 6 consecutive orders, there have been delays in Easy Ship pickups, and now some orders are getting automatically cancelled due to non-pickup. Each time I contact seller support, I get generic responses asking me to keep filling the same form again and again.

There’s zero accountability — no proper updates, no escalation matrix, and the support team just keeps repeating the same script. I even asked to speak to a senior, and still got no meaningful help. The result? Loss of sales, loss of buyer trust, and a hit to my account health.

Amazon, are sellers supposed to just sit and watch their orders get canceled?

If anyone else is facing this — how are you handling it? Is there any actual escalation process that works?

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Dear Amazon Internal Team,

It has now been 29 days since I first raised the issue regarding the clawback reimbursement and incorrect dimensions for ASIN B0DQ8HTRQC, yet I have received no proper response or resolution. This continued delay is highly disappointing and disheartening, especially after a deduction of ₹75,000 in the March 2025 audit report.

As a dedicated seller on Amazon, I have operated without a single day's break, consistently trusting this platform to support honest sellers like myself. However, this unresolved issue is deeply impacting my business, morale, and trust in Amazon’s support system.

Despite following your instructions repeatedly and resubmitting the clawback forms as advised, I still have no clarity or reimbursement. Below are the clawback response IDs submitted under your guidance:

1. R_4QYt4jCX9lpKfgm – 01/06/2025

2. R_9ILd4mOBeLnFlyk – 20/06/2025

3. R_l4XY2nTCqF4dfO1 – 20/06/2025

4. R_1SB9SFDZokLrMwQ – 23/06/2025

5. R_4k0At2J95pzfd5a – 24/06/2025

6. R_4oaimr2ZEpbeMhj – 24/06/2025

7. R_9n2FPqQJK618Am4 – 25/06/2025

Also, please refer to Case ID: 11234243562. A mail from your side stated that reimbursement has been processed (screenshot attached), but no amount has been credited till now.

Furthermore, I am extremely concerned about the upcoming April audit report, fearing another wrongful deduction for the same ASIN. If this issue continues unresolved and I face another deduction, I will have no choice but to exit this platform and pursue appropriate legal remedies, for which I have maintained full documentation and proof.

I demand the following:

1. Immediate confirmation and timeline for the pending reimbursement.

2. Written assurance that no deductions will occur in the April audit for ASIN B0DQ8HTRQC, since valid proof and dimensions have already been submitted.

I expect urgent and clear action within 48 hours. Please escalate this matter internally if needed.

Sincerely,

[SINGHAL VOGUE]