Order cancellation fee changes effective 17 Aug
Effective 17 August 2026, the order cancellation fee structure for Easy Ship and Self Ship sellers in India is changing.
A cancellation fee is applied when you cancel an order for any reason other than buyer request. A fee is also applied when an order is automatically cancelled because you didn’t ship and confirm the shipment within 24 hours of the estimated ship date.
Currently, order cancellation fees are based on referral fees, which vary by category and item price. For a more consistent fee structure across product categories, cancellation fees will be calculated as a percentage of the order value.
Revised cancellation fee rates
- Less than INR 10,000: 10% of order value
- INR 10,001 to INR 50,000: 8% of order value
- INR 50,001 to INR 1,00,000: 5% of order value
- More than INR 1,00,000: 2% of order value
An 18% Goods and Services Tax (GST) applies on top of all cancellation fees. By continuing to sell in the Amazon store, you agree to be bound by the updated fees.
No action is required from you. The new fee structure will automatically apply to all eligible cancellations starting 17 August 2026.
For more information, go to the Cancellation Charge section in Selling on Amazon fee schedule.
Order cancellation fee changes effective 17 Aug
Effective 17 August 2026, the order cancellation fee structure for Easy Ship and Self Ship sellers in India is changing.
A cancellation fee is applied when you cancel an order for any reason other than buyer request. A fee is also applied when an order is automatically cancelled because you didn’t ship and confirm the shipment within 24 hours of the estimated ship date.
Currently, order cancellation fees are based on referral fees, which vary by category and item price. For a more consistent fee structure across product categories, cancellation fees will be calculated as a percentage of the order value.
Revised cancellation fee rates
- Less than INR 10,000: 10% of order value
- INR 10,001 to INR 50,000: 8% of order value
- INR 50,001 to INR 1,00,000: 5% of order value
- More than INR 1,00,000: 2% of order value
An 18% Goods and Services Tax (GST) applies on top of all cancellation fees. By continuing to sell in the Amazon store, you agree to be bound by the updated fees.
No action is required from you. The new fee structure will automatically apply to all eligible cancellations starting 17 August 2026.
For more information, go to the Cancellation Charge section in Selling on Amazon fee schedule.
14 replies
Seller_73mIcdhPakNqJ
Some times the order get cancelled due to the logistic person do'nt come to pick the order so in that case why should a seller shoud pay the cancellation charges ?
Seller_2O8r8B0EjmLod
📧
Subject: Urgent – Easy Ship Pickup Not Completed for 4 Orders
Dear Amazon Seller Support Team,
I am writing to bring to your attention an urgent Easy Ship pickup issue with the following four orders:
1. 406-6299631-1547531
2. 404-8397317-5075541
3. 408-7380341-3695513
4. 402-2432199-2873955
The Amazon Easy Ship delivery associate has not arrived at my pickup location to collect these parcels. All four parcels are packed, ready, and available for pickup, but the pickup has not been completed.
This delay is not from my side. I am ready to hand over all the parcels, but the delivery associate has not arrived for pickup.
I kindly request Amazon to arrange the pickup urgently and ensure that these orders are not cancelled, marked as late, or negatively impact my seller account metrics due to the missed pickup.
Please treat this matter as an Easy Ship Missed Pickup issue and resolve it at the earliest.
Thank you for your prompt support.
Regards,
DPM ENTERPRISES
Seller_U3FMvQnkQp5IU
Why pay cancellation fees due to Amazon Systematic Glitches / Errors, Amazon Management/Admin/System Errors, Update laggings, Process flaw or workflow loophole (internal or external) and their partner's mistakes. Designated partners are not assigned by us. They're your business associates or logistics channel partners.
This is a loot by Amazon on a bright sunny day from sellers and small business owners!?
Seller_uUceUJZZhXm17
What if , pickup status updated and no one came to pickup
Point no 2
During add running we are paying charges to run a add we got few order pickup status updated timely and then no one came to pick up
How Amazon will refund add run money to me.
Seller_y5wxFWjYqYdRB
All my order have been cancelled due to miss shipment. Nobody come to pickupd the order. Why r the amazon install the INDIA POST for the sellers.
Seller_iR0BO5RYU8XMZ
Our 2 orders got cancelled as the courier partner did not turn up to pickup. In such cases the fine should be imposed on the courier partner. I had to file a complaint with the police station and summon the courier staff to police station.This is pathetic. I contacted the seller helpline. They took it casually.
Seller_7iroPeCuFysgM
What will happen to those orders which are reported suspicious buyer by seller and then amazon responds to DO NOT SHIP. Please respond asap
