Amazon denies Safe-T Claim - package not returned to buyer - full refund issued
Order ID: 111-0698138-9684224
First off, Amazon issued a full refund plus return shipping on 11/03/24 - almost 90 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and not to us in South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office.
Item Purchased: 8/7/24. Item Delivered: 8/10/24. Amazon Approved Return: 8/20/24. Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received). Amazon Issued a Full Refund: 11/3/24. Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ).
We filed an A-to-Z Claim but Amazon Denied the claim and refunded us nothing. Total BS. Typical Amazon not following their own return policy and screwing over the seller. This is a constant problem.
We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges).
Amazon denies Safe-T Claim - package not returned to buyer - full refund issued
Order ID: 111-0698138-9684224
First off, Amazon issued a full refund plus return shipping on 11/03/24 - almost 90 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and not to us in South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office.
Item Purchased: 8/7/24. Item Delivered: 8/10/24. Amazon Approved Return: 8/20/24. Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received). Amazon Issued a Full Refund: 11/3/24. Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ).
We filed an A-to-Z Claim but Amazon Denied the claim and refunded us nothing. Total BS. Typical Amazon not following their own return policy and screwing over the seller. This is a constant problem.
We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges).
14 replies
Joey_Amazon
Hello @Seller_dNRiCT7uhHzDh,
Thank you for posting here at the forums!
Based on the information you have shared, please allow me to connect with our internal team and review your case. I will post here any findings.
Thanks,
Joey
Seller_dNRiCT7uhHzDh
@Joey_Amazon
Your Safe-T Claim Department only granted us a refund of $79.91 but the buyer did not return the item to us and issued Amazon issued a full refund to the buyer well beyond 60-days. This is not right. Amazon is not even following their own return rules. We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges). This is not right - constantly screwing over the seller.Reason for SAFE-T claim – Refund was issued outside of return window.Details of the issue – First off, Amazon issued a full refund plus return shipping on 11/03/24 - over 60 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and no to us in Murrells Inlet, South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office.Item Purchased: 8/7/24.Item Delivered: 8/10/24.Amazon Approved Return: 8/20/24.Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received).Amazon Issued a Full Refund: 11/3/24.Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ).So we should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges). See attachments. This is not right.
