Account Health Support, Suspended & Deactivated Accounts, Listing Violations
To Whom It May Concern,
I have been actively selling on Amazon for 12 years, and during this time I have researched all of Amazon's policies and tried to do so very carefully. I may have made a mistake during this time, but Amazon's closing of my account has caused me and my 35 employees a very difficult time for the last 3 months. I do not defend this only for myself. I defend the rights of all my employees. The closure of our account made both me and my employees very sad. I am sure that the person who follows our appeals has ulterior motives. We believe that our appeals are not read and are automatically returned to our emails. Even our second video call request was not taken into consideration. We are so confident that we want a video call again and even that is not answered. After waiting for 45 days, we learned that our account was closed. Although it was supposed to be returned within 5 days after the application was made, it was returned 45 days later. The person or the robot who read our objection is returned to us without being read at all. Because of this, 35 people had to become unemployed. I want to visit you at your headquarters. I am so confident that I want to visit you at your location. Because I am very confident in myself, I have not made any mistakes on purpose. Recently, I was very saddened to hear the news that Seller Performance Team had made an agreement with Amazon sellers on television and in newspapers. We supply our products from giant distributors and from the manufacturers such as Ingram Micro, Synnex, BestBuy, Ubiquiti, WD, Costco,ebay etc. We shared their information and invoices already. If you examine our website, you can see how ethical and honest we work (pexbo.com). We are being treated completely unfairly right now, and this injustice is yours. I think it will end. If we made a mistake, of course we should be punished, but I am sure that we did not make a mistake knowingly, we are all human, we may have made a mistake unknowingly and we will be punished for it. My request to you is that we have a second video call and express ourselves again. We can send all requested documents within 24 hours. Thank you very much for your understanding and patience.
Pexbo llc
Account Health Support, Suspended & Deactivated Accounts, Listing Violations
To Whom It May Concern,
I have been actively selling on Amazon for 12 years, and during this time I have researched all of Amazon's policies and tried to do so very carefully. I may have made a mistake during this time, but Amazon's closing of my account has caused me and my 35 employees a very difficult time for the last 3 months. I do not defend this only for myself. I defend the rights of all my employees. The closure of our account made both me and my employees very sad. I am sure that the person who follows our appeals has ulterior motives. We believe that our appeals are not read and are automatically returned to our emails. Even our second video call request was not taken into consideration. We are so confident that we want a video call again and even that is not answered. After waiting for 45 days, we learned that our account was closed. Although it was supposed to be returned within 5 days after the application was made, it was returned 45 days later. The person or the robot who read our objection is returned to us without being read at all. Because of this, 35 people had to become unemployed. I want to visit you at your headquarters. I am so confident that I want to visit you at your location. Because I am very confident in myself, I have not made any mistakes on purpose. Recently, I was very saddened to hear the news that Seller Performance Team had made an agreement with Amazon sellers on television and in newspapers. We supply our products from giant distributors and from the manufacturers such as Ingram Micro, Synnex, BestBuy, Ubiquiti, WD, Costco,ebay etc. We shared their information and invoices already. If you examine our website, you can see how ethical and honest we work (pexbo.com). We are being treated completely unfairly right now, and this injustice is yours. I think it will end. If we made a mistake, of course we should be punished, but I am sure that we did not make a mistake knowingly, we are all human, we may have made a mistake unknowingly and we will be punished for it. My request to you is that we have a second video call and express ourselves again. We can send all requested documents within 24 hours. Thank you very much for your understanding and patience.
Pexbo llc
8 replies
Seller_ENP1WOU6nIXy5
Jameson_Amazon ,
Emet_Amazon ,
Ricardo_Amazon
Anyone help me please this case ? I have really hardtime last 9 months. I m sure ,I am right. they slander me.
Seller_Hi7wbO2Kbo6bl
Those that I recognize on your list are not acceptable sources. Making me doubt the others.
You've just been lucky for twelve years.
Seller_kIukTwdhvntAp
"We supply our products from giant distributors and from the manufacturers such as Ingram Micro, Synnex, BestBuy, Ubiquiti, WD, Costco,ebay etc."
"We are being treated completely unfairly right now, and this injustice is yours. "
Actually, you are being treated completely FAIRLY by Amazon at this time.
Here is WHY this is the case.
Best Buy is NOT an authorized wholesale distributor of anything. They are a RETAIL website and you have RECEIPTS, not invoices.
Costco is NOT an authorized wholesale distributor of anything. They are a RETAIL website and you have RECEIPTS, not invoices.
Ubiquiti is NOT an authorized wholesale distributor of anything. They are a RETAIL website and you have RECEIPTS, not invoices.
Buying for resale on Amazon from eBay is an absolute violation of Amazon terms and conditions and admitting doing that is enough by itself to earn your permanent suspension.
You should have studied Seller U and the Forum where you would have found this nugget of valuable (account saving) information from @Bryce_Amazon --
"https://sellercentral.amazon.com/seller-forums/discussions/t/b85da569-03c1-401d-92e3-09c057cd76de
From @bryce_amazon:
Leave a thumbs up or a thumbs down to let me know if you find this helpful (or not)!
As an Amazon seller, it's crucial to understand the platform's policies and requirements when it comes to sourcing and selling products. Whether you're selling branded products from a third party or your own private label items, there are several guidelines you need to be aware of.
1. Validate Your Suppliers: Ensure that the suppliers you purchase from are legitimate and authorized to sell the branded products you intend to offer. This may involve checking their business licenses, brand authorization letters, business bureau ratings, and other credibility indicators.
2. Build Relationships with Brands: For certain branded products, you may need explicit permission from the brand owner to sell on Amazon. Take the time to establish a relationship with relevant brands and understand their specific requirements.
3. Retain Business Invoices: Amazon may request documentation to prove the authenticity of your products. Maintain invoices from your suppliers that include details like their contact information, an itemized list of products, and the purchase dates.
4. Understand Amazon's Dropshipping Policy: If you plan to use a dropshipping model, make sure you comply with Amazon's dropshipping policy. This includes validating your dropshipping suppliers, formalizing the relationship with a service level agreement, and properly identifying yourself as the seller on all customer-facing materials.
5. Auctions: Auctions or auction style environments are not considered valid sources of supply. Reselling products that are intended for destruction disposal or otherwise designated as unsellable by the manufacturer, supplier, vendor, or retailer is strictly prohibited on Amazon.
Ultimately, it's your responsibility as an Amazon seller to ensure that the products you offer comply with all applicable laws and regulations, are authorized for sale or resale, and do not infringe on intellectual property rights. By following these guidelines, you can help protect your business and maintain a successful presence on the Amazon marketplace."
Seller_OKmPYiqRpKDTX
Can they really suspend old accounts so easily? My account is new and they suspended it. I sent an electric and internet bill but they still haven't responded. How long do you think the process will take?
Emet_Amazon
Hello @Seller_ENP1WOU6nIXy5,
Thank you for posting your concerns of your account deactivation.
I see you had originally posted about your account deactivation about 6 months ago regarding unsuitable inventory. Can you confirm if this is the same issue?
If this is still the same situation we will require valid invoices and or other requested documents from the original deactivation notice which can also include a letter of authorization. You can also see more on our unsuitable inventory investigations policy by reviewing our help page.
This is a dispute only scenario thus if you have failed the first video call attempt, we will require valid documentation prior to issuing a second call attempt.
If the requested documentation cannot be provided, the account will not be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
