dear team
on 9th august 2020 . i recieved a message from your side that your account is temporarily suspended because of inauthencity of product , okay we get it. but i ask only one thing that what is inauthencity. we will upload brand authorization letter , all invoices , all documents etc etc . but no reply came from amazon side no mail, no call etc nothing.
Hello @Crystalware_india
Thanks for reaching out. We definitely do not want our sellers to experience this kind of delay.
Once you submit your appeal, it generally takes about 48 to 72 hrs for the concerned team to respond. However, sometimes there may be an unexpected delay.
I’d request you to review all the performance notifications and see if you have received any email asking for any additional information. If you have already done it and haven’t received any response yet, I’d request you to not to send any further email as this may further delay the review process.
Also, not all brands require documents before listing. However, if the listings in question are of high branded, the action will be taken on the account.
Request you to take a look at Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
– Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
– Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
I truly appreciate your patience while the concerned team is working on this.
Regards,
Ruth.
please share inauthentic product brand name
dear team
on 9th august 2020 . i recieved a message from your side that your account is temporarily suspended because of inauthencity of product , okay we get it. but i ask only one thing that what is inauthencity. we will upload brand authorization letter , all invoices , all documents etc etc . but no reply came from amazon side no mail, no call etc nothing.
dear team
on 9th august 2020 . i recieved a message from your side that your account is temporarily suspended because of inauthencity of product , okay we get it. but i ask only one thing that what is inauthencity. we will upload brand authorization letter , all invoices , all documents etc etc . but no reply came from amazon side no mail, no call etc nothing.
Hello @Crystalware_india
Thanks for reaching out. We definitely do not want our sellers to experience this kind of delay.
Once you submit your appeal, it generally takes about 48 to 72 hrs for the concerned team to respond. However, sometimes there may be an unexpected delay.
I’d request you to review all the performance notifications and see if you have received any email asking for any additional information. If you have already done it and haven’t received any response yet, I’d request you to not to send any further email as this may further delay the review process.
Also, not all brands require documents before listing. However, if the listings in question are of high branded, the action will be taken on the account.
Request you to take a look at Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
– Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
– Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
I truly appreciate your patience while the concerned team is working on this.
Regards,
Ruth.
please share inauthentic product brand name
Hello @Crystalware_india
Thanks for reaching out. We definitely do not want our sellers to experience this kind of delay.
Once you submit your appeal, it generally takes about 48 to 72 hrs for the concerned team to respond. However, sometimes there may be an unexpected delay.
I’d request you to review all the performance notifications and see if you have received any email asking for any additional information. If you have already done it and haven’t received any response yet, I’d request you to not to send any further email as this may further delay the review process.
Also, not all brands require documents before listing. However, if the listings in question are of high branded, the action will be taken on the account.
Request you to take a look at Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
– Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
– Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
I truly appreciate your patience while the concerned team is working on this.
Regards,
Ruth.
Hello @Crystalware_india
Thanks for reaching out. We definitely do not want our sellers to experience this kind of delay.
Once you submit your appeal, it generally takes about 48 to 72 hrs for the concerned team to respond. However, sometimes there may be an unexpected delay.
I’d request you to review all the performance notifications and see if you have received any email asking for any additional information. If you have already done it and haven’t received any response yet, I’d request you to not to send any further email as this may further delay the review process.
Also, not all brands require documents before listing. However, if the listings in question are of high branded, the action will be taken on the account.
Request you to take a look at Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
– Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
– Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
I truly appreciate your patience while the concerned team is working on this.
Regards,
Ruth.
please share inauthentic product brand name
please share inauthentic product brand name